Napoli Kia

Terrible service. they cannot fix my problem. I have been back a total of eight times for the same issue. They tell me a module was changed but I see no evidence of this. I asked them to contact Kia Tech sup back a total of eight times for the same issue. They tell me a module was changed but I see no evidence of this. I asked them to contact Kia Tech support but that did not. More

If there is an award that I would give to an employee for customer service, I would give it to Frank! He is above average! He is friendly, understanding and natural. He takes care of the customer.It is alwa customer service, I would give it to Frank! He is above average! He is friendly, understanding and natural. He takes care of the customer.It is always a good experience. More

I was very concerned about my vehicle. i scheduled a last minute appointment.. My car was test driven and diagnosed. i was able to drive off feeling relieved. Thanks Mike last minute appointment.. My car was test driven and diagnosed. i was able to drive off feeling relieved. Thanks Mike More

The service team is the bomb, they are friendly and too funny. They are professionals and very knowledgeable in the area of expertise. Your choose for your service team is 100%. funny. They are professionals and very knowledgeable in the area of expertise. Your choose for your service team is 100%. More

As always attentive to details. Listens to customer. Frank is Service gets a An+ in our book. He always show concern and pays attention. Excellent customer. Frank is Service gets a An+ in our book. He always show concern and pays attention. Excellent More

My wait was normal and I was given information about the service I needed for the car. The waiting room was comfortable and had drinks and snacks available for purchase. service I needed for the car. The waiting room was comfortable and had drinks and snacks available for purchase. More

Two weeks in a row I got my wife’s cars oil change done and my cars oil change done. Scheduled an appointment both times and was there forever, don’t understand why they have appointments if they don’t mat and my cars oil change done. Scheduled an appointment both times and was there forever, don’t understand why they have appointments if they don’t matter and you still go first come first serve. 9:30 appt (left at 10:58) 9 an appt (left at 10:58) I just don’t understand More

Friendly staff, they always do an A+ job. Always an easy process! They know what they are doing and really care for their customers ~mike process! They know what they are doing and really care for their customers ~mike More

Very kind, helpful, quick, and thorough service. Waiting room is comfortable and clean. This was my first time here, and out of the 3 Kia dealerships I've been to in the state, this one was, by far, my favo room is comfortable and clean. This was my first time here, and out of the 3 Kia dealerships I've been to in the state, this one was, by far, my favorite. More

Was a hassle free visit. Everyone was polite and it was done in a timely manner. I was told I needed air filters and the price was too much for me to afford.I'm not sure why it would cost $240.00 to change done in a timely manner. I was told I needed air filters and the price was too much for me to afford.I'm not sure why it would cost $240.00 to change a couple of filters, so that is my only complaint. More