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Napoli Kia

Milford, CT

Overview
Employees
Reviews
Vehicles
4.5
1,765 Reviews
Napoli Kia is the place to go when you are searching for a new Kia in Milford, Connecticut. We have a huge selection of new Kia models available in our new car department right now. So come to our new Kia showroom today! You will find an ample inventory of the new Kia Optima, Cadenza, Soul, Sportage, Sorento, Sedona, Forte, Forte5, Forte Koup, Rio, Rio 5-Door, and Optima Hybrid. Get the Kia that’s just right for your lifestyle, right here in Milford. Visit Napoli Kia’s new car department or shop on our website anytime, from your computer or mobile device. We want to see you behind the wheel of an amazing new Kia today!
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241 Boston Post Rd

Milford, CT

06460

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Showing 1,765 reviews

June 21, 2021

Frank was great got me in and out quick and was super friendly More

by S.lawner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Cerbone
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Jun 21, 2021 -

Napoli Kia responded

Thank you for your business and this review. We're happy to hear Frank and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Haverl General Manager

June 21, 2021

Frank in service was great! He got me in right away, I was out in about a half hour and he explained what was done. Great experience ! More

by SPORRICELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Cerbone
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Jun 21, 2021 -

Napoli Kia responded

Thank you for your review and kind words for Frank! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Napoli Kia. Scott Haverl General Manager

June 21, 2021

Called in the morning & they were able to get me in the same day. Frank Cerbone is great. More

by MHCFINCT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Cerbone
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Jun 21, 2021 -

Napoli Kia responded

We appreciate your business, our team looks forward to serving you again soon! Scott Haverl General Manager

June 18, 2021

The service received I am always questioning. I don’t trust the quality of the work done. I don’t feel all the technicians have the same level of care in their work. More

by JEN.TRAHAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2021 -

Napoli Kia responded

Jen, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Scott Haverl General Manager

June 17, 2021

The service was great, and quick for all the things I was getting done on my car, and Mike Harvey was really nice and understanding. More

by lindseyjsanchez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2021 -

Napoli Kia responded

Thank you so much for your excellent review, Lindsey! We are so glad that Mike had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Napoli Kia. Please don't hesitate to reach out if you need anything else.

June 17, 2021

Alex was great to work with we changed our mind on a classic car at last minute he worked with us in a very timely manner very happy with the car More

by joe-gann
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ashley Power
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Iribarren
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2021 -

Napoli Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Alex and the team met your expectations. Thank you again for choosing Napoli Kia, we look forward to having you as one of our valued customers for many more years to come!

June 16, 2021

Frank and the crew at the service center did a great job fixing my car that needed the engine to be replaced Thank you Frank More

by Cstengl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank from service department
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Jun 16, 2021 -

Napoli Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Frank met your expectations. Thank you again for choosing Napoli Kia, we look forward to having you as one of our valued customers for many more years to come!

June 16, 2021

Friendly service, cozy environment. Job completed in a timely manner as well. It was a good deal to change oil with coupon for a very competitive price. More

by FETHI.ERON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Fidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2021 -

Napoli Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Napoli Kia.

June 15, 2021

Frank in service was very patient and answered all my questions I had about the service. He was very knowledgeable about the car and walked me through it. More

by JLNADZAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
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Jun 15, 2021 -

Napoli Kia responded

Thank you so much for your kind words for Frank, and for taking the time to leave us this wonderful feedback!

June 10, 2021

I had a tire blowout on the highway not far from my dealership. I was towed there but service was already closed. The manager and rep. in parts got me a tire so that I could get it mounted somewhere More

by TXDYBUB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't know
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