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Napoli Kia

Milford, CT

4.5
1,772 Reviews
Napoli Kia is the place to go when you are searching for a new Kia in Milford, Connecticut. We have a huge selection of new Kia models available in our new car department right now. So come to our new Kia showroom today! You will find an ample inventory of the new Kia Optima, Cadenza, Soul, Sportage, Sorento, Sedona, Forte, Forte5, Forte Koup, Rio, Rio 5-Door, and Optima Hybrid. Get the Kia that’s just right for your lifestyle, right here in Milford. Visit Napoli Kia’s new car department or shop on our website anytime, from your computer or mobile device. We want to see you behind the wheel of an amazing new Kia today!
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241 Boston Post Rd

Milford, CT

06460

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Showing 1,772 reviews

June 29, 2021

I had a great overall experience with my purchase. Ira Osu was knowledgable and curious. Ashley was the perfect finishing touch. Will do business there again. More

by whpd56
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Power
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ira Osu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Napoli Kia responded

Thank you so much for your excellent review! We are so glad that Ira and Ashley had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Scott Haverl General Manager

June 28, 2021

Excelente service specially the service representative. She address the recall that I had forgotten to mention More

by Simava2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Napoli Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Napoli Kia. Scott Haverl General Manager

June 28, 2021

The customer service made me feel welcomed and my business appreciated More

by JEHANKF51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Napoli Kia responded

Thanks for sharing your thoughts about your experience with Napoli Kia. We appreciate your business and hope to see you again soon! Scott Haverl General Manager

June 27, 2021

At times when kia goes though xxxx with a recall it is impossible to schedule an oil change for k5 anywhere though summer. Your place and a Mike Haverl helped us out, even though we did not lease this ki More

by Nbabruk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Haverl is the champ!
Jun 28, 2021 -

Napoli Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Napoli Kia! Scott Haverl General Manager

June 26, 2021

Very professional and courteous staff. The service department is always fast and efficient when I need work done on my vehicle. They also have a nice waiting area to watch tv or search internet. Highl More

by FRANK MASSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Napoli Kia responded

Thank you, Frank, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Scott Haverl General Manager

June 26, 2021

Great honest people that make it painless to purchase a vehicle. More

by seanellwanger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ira Osu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Napoli Kia responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Scott Haverl General Manager

June 25, 2021

Denis was amazing, heard what I wanted and what I could do and found me an amazing Kia Soul! Maurice was amazing as well with financing and worked to get me what I needed! Thank you! More

by christenpond
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denis Fidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice
Jun 25, 2021 -

Napoli Kia responded

Thank you for your very kind review, Christen! We strive to make sure that all of our customers leave happy, so it's great to hear about your excellent experience with Denis and Maurice here at Napoli Kia. Enjoy your new Soul! Scott Haverl General Manager

June 25, 2021

Excellent service. Very professional and courteous. Fully explain all work being done or considered More

by dpell4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

Napoli Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit! Scott Haverl General Manager

June 25, 2021

Went there for same problem 4 times in a row More

by Healey 57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Napoli Kia responded

Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this. Scott Haverl General Manager

June 25, 2021

I would not recommend again. i bought my car there and recommended to my daughter and once they sell the car the service was terrible. More

by Marybango
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Haverl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Sabia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Napoli Kia responded

Jessica, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Scott Haverl General Manager

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