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Napoli Kia
Milford, CT
1,903 Reviews
Napoli Kia is the place to go when you are searching for a new Kia in Milford, Connecticut. We have a huge selection of new Kia models available in our new car department right now. So come to our new Kia showroom today! You will find an ample inventory of the new Kia Optima, Cadenza, Soul, Sportage, Sorento, Sedona, Forte, Forte5, Forte Koup, Rio, Rio 5-Door, and Optima Hybrid. Get the Kia that’s just right for your lifestyle, right here in Milford. Visit Napoli Kia’s new car department or shop on our website anytime, from your computer or mobile device. We want to see you behind the wheel of an amazing new Kia today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,903 reviews
April 25, 2025
Jennifer is amazing! Just an oil change BUT the service tech rumbled thru the glove box and left a mess 😱 What was he looking for? Will still return because I need Satur Just an oil change BUT the service tech rumbled thru the glove box and left a mess 😱 What was he looking for? Will still return because I need Saturday appointments! More
by ksteinberg
Verified CustomerEmployees Worked With
April 24, 2025
Lack of communication. Not returning phone calls. Neglecting customer concerns. Not empathetic and non-responsive Bad customer service Not returning phone calls. Neglecting customer concerns. Not empathetic and non-responsive Bad customer service More
by JIM.MIRON
Employees Worked With
Marissa
April 24, 2025
They gave me an appointment that was good for me and they were on time and very friendly. were on time and very friendly. More
by TAYLOR.M-ROSE60
April 23, 2025
Very clean , staff was polite and friendly . I was most happy with the speedy service I was most happy with the speedy service More
by Kenzurschmit
April 23, 2025
Overall experience was great,waiting period was within range. Waiting area was quiet, and clean. Rep.Jen was awesome. range. Waiting area was quiet, and clean. Rep.Jen was awesome. More
by kadian134
April 23, 2025
Establishing rapport with Alex two weeks prior to my visit may have helped how quick and smooth the process occurred. Alex provided me with multiple appointment opportunities and made efforts to answer visit may have helped how quick and smooth the process occurred. Alex provided me with multiple appointment opportunities and made efforts to answer all my questions. Sales manager Ashley was an absolute pleasure. I was not looking forward to the dealer experience because of how pushy car salesmen can be but Napoli was the complete opposite. I did not give the highest dealer rating because the car did not come with floor mats. I was not charged for mats but believe that should be included, especially on a lease. More
by Steven.Alfaro
April 23, 2025
Service was performed as promised Service was performed as promised. The price was correct as promised. They worked with my warranty co. As promised. as promised. The price was correct as promised. They worked with my warranty co. As promised. More
by H.SMITH
Employees Worked With
Melissa
April 23, 2025
The service advices were great. The only thing I did not like was that whoever did my oil change left the front of my vehicle all dirty, but besides that everything else was fine. The only thing I did not like was that whoever did my oil change left the front of my vehicle all dirty, but besides that everything else was fine. More
by DEJESUSJR1963
Employees Worked With
