Napleton's River Oaks Chrysler Dodge Jeep Ram - Service Center

I stopped in today to get my car serviced. My salesman, Ed Sanders, checked in on me and made sure my service experience was great. Thank you! My salesman, Ed Sanders, checked in on me and made sure my service experience was great. Thank you! More

Ed Sanders is an awesome salesman he is knowledgeable and I would recommend him to anyone. He has an awesome personality and makes you feel comfortable about the car buying experience, Thanks Ed! I would recommend him to anyone. He has an awesome personality and makes you feel comfortable about the car buying experience, Thanks Ed! More

Ed sanders was great he was in service and I stop him to ask a question . He answer all my questions and try to sale me a Jeep Grand Cherokee. Ed is good and cool but I will be back . But not today the ser ask a question . He answer all my questions and try to sale me a Jeep Grand Cherokee. Ed is good and cool but I will be back . But not today the service to great. Thank u guys More

IM VERY DISSATISFIED WITH THE SERVICE I'VE RECEIVED AT THIS DEALERSHIP. OVER 28HRS AND IM STILL WAITING ON A PHONE CALL/UPDATE REGARDING THE STATUS OF MY VEHICLE. AFTER I CALLED TODAY 7X I FINALLY SPOKE THIS DEALERSHIP. OVER 28HRS AND IM STILL WAITING ON A PHONE CALL/UPDATE REGARDING THE STATUS OF MY VEHICLE. AFTER I CALLED TODAY 7X I FINALLY SPOKE TO A PERSON WHO ADVISED ME TO WAIT FOR A CALL FROM MY SERVICE ADVISER. NOW MIND YOU MY CAR WAS JUST THERE LAST WEEK FOR THE SAME PROBLEM N THEY KEPT IT FOR A DAY. FINALLY GET A CALL BACK FROM THE DEALERSHIP THEY TELL ME IT'S MY HYDRATED BATTERY WHICH HAS A 10YR WARRANTY BUT THEY'RE WAITING ON A CALL FROM THE MANUFACTURER OK AT THIS POINT IM ASKING FOR A LOANER/RENTAL VOUCHER ECT... BECAUSE I WAS TOLD THEY NEEDED ANOTHER DAY, SO NOW WERE TALKING 3DAYS WITHOUT A CAR. NOT TO MENTION THE SERVICE ADVISER WAS RUDE AS !!!!. AGAIN IM STILL WAITING ON A CALL BACK FROM THE SERVICE MANAGER I GUESS HE'S TOO BUSY ARE THIS IS THIS DEALERSHIP WAY OF BUSINESS. BELIEVE IM TOTALLY NOT EVER GONNA RETURN HERE FOR SERVICE. AND YES IM STILL WAITING ON THAT PHONE CALL. MY NAME IS MR. BLAYDES SO THERE'S NO NEED FOR CONFUSION. More

Dawn was wonderful! ! I really appreciate her services! Absolutely a pleasure to work with today ! I really appreciate her services! Absolutely a pleasure to work with today More

I ABSOLUTELY LOVE NAPLETON DAWN WAS FANTASTIC. Personality is amazing very bubbly I’ll definitely be back! Personality is amazing very bubbly I’ll definitely be back! More

Worst experience. I went in for a recall and asked them if they could also check why my seatbelt light was always on. They never told me they would do a diagnostic tha I went in for a recall and asked them if they could also check why my seatbelt light was always on. They never told me they would do a diagnostic that cost $180.00. They did it without authorization and wouldnt give me my keys until it was paid. Very disrespectful to senior citizens. More

When I called the operator and ask to be connected with someone in service. A lady answered the phone and I told her the situation I was in with my 2018 GMC. She told me to bring it in and let me know that someone in service. A lady answered the phone and I told her the situation I was in with my 2018 GMC. She told me to bring it in and let me know that they wasn’t gone be able to look at it until Wednesday. Which was okay. I had my truck towed there only for the same lady; I think, to tell me that I have to get it towed somewhere else. That since my truck is an GMC, the service department wasn’t gone be able to see what’s going on with my truck electrical system. And that really got me upset because I purchased my truck from them and now I have to get it towed somewhere else farther out. But I really did appreciate Jules for understanding the situation the lady I spoke with. Helping me getting to the other dealership and also making sure I got back home. More

Great friendly staff members. Not like other dealerships that once you buy a vehicle they forget about you. The staff her always make you feel like welcome and they care about you Not like other dealerships that once you buy a vehicle they forget about you. The staff her always make you feel like welcome and they care about you. Will purchase for here again. More