Napleton's River Oaks Chrysler Dodge Jeep Ram - Service Center

Worst experience EVER! ! Took my Jeep Wrangler in on 6/14 and never received a call. I had to call them on 6/17. My service person never called back. I was told he was too b ! Took my Jeep Wrangler in on 6/14 and never received a call. I had to call them on 6/17. My service person never called back. I was told he was too busy to come to the phone. I called back on 6/18. My Jeep had not been looked at so I made a big fuss about it, then I was told by Kim, I could come pick it up, which I did!! They did NO work and I will never go back! Customer Service is HORRIBLE!!! More

The worst dealership also service center sucks the guy Brad that’s in service does not need to be working there he has no knowledge of what was wrong with my car. I have a BMW, the drive train malfunction Brad that’s in service does not need to be working there he has no knowledge of what was wrong with my car. I have a BMW, the drive train malfunction 2 message came across my screen of my car. I was told that it meant that my BMW warranty was about to expire. I looked at him like he was crazy. I told him that that was incorrect and if a warranty was about to expire, BMW would have called or sent a message in an email my car was there for approximately five days without being told anything and when I called to keep checking on my vehicle, I was put through different services a guy named Dawayne had me call back because he was supposed to be looking for me. A rental vehicle gave me his personal cell phone number told me to call back at four and did not even answer or reply back on the other hand my sales person. Justin was very nice and helpful. He did call me back after me constantly calling checking up because no one else thought enough to give me a call other than him. Good sales person overall. More

I came in for service on my vehicle today & began speaking with Ed Sanders about a future trade in or purchase. He’s very knowledgeable & answered all my questions & even the ones I didn’t know I had speaking with Ed Sanders about a future trade in or purchase. He’s very knowledgeable & answered all my questions & even the ones I didn’t know I had. I’ll definitely be back soon to make a future purchase with him ! More

The district. manager of service, told me he ordered the parts to fix my car his name is Mark and another staff Heba. It's been over 3 weeks, no answer when I call manager of service, told me he ordered the parts to fix my car his name is Mark and another staff Heba. It's been over 3 weeks, no answer when I call them. Don't fall for the sub par work jobs, they know that there employees were scamming and using money for parts paid for going to Auto zone. Don't deal with con artists. I've filed a complaint with the Attorney General to investigate this dealership. More

I stopped in today to get my car serviced. My salesman, Ed Sanders, checked in on me and made sure my service experience was great. Thank you! My salesman, Ed Sanders, checked in on me and made sure my service experience was great. Thank you! More

Ed Sanders is an awesome salesman he is knowledgeable and I would recommend him to anyone. He has an awesome personality and makes you feel comfortable about the car buying experience, Thanks Ed! I would recommend him to anyone. He has an awesome personality and makes you feel comfortable about the car buying experience, Thanks Ed! More

Ed sanders was great he was in service and I stop him to ask a question . He answer all my questions and try to sale me a Jeep Grand Cherokee. Ed is good and cool but I will be back . But not today the ser ask a question . He answer all my questions and try to sale me a Jeep Grand Cherokee. Ed is good and cool but I will be back . But not today the service to great. Thank u guys More

IM VERY DISSATISFIED WITH THE SERVICE I'VE RECEIVED AT THIS DEALERSHIP. OVER 28HRS AND IM STILL WAITING ON A PHONE CALL/UPDATE REGARDING THE STATUS OF MY VEHICLE. AFTER I CALLED TODAY 7X I FINALLY SPOKE THIS DEALERSHIP. OVER 28HRS AND IM STILL WAITING ON A PHONE CALL/UPDATE REGARDING THE STATUS OF MY VEHICLE. AFTER I CALLED TODAY 7X I FINALLY SPOKE TO A PERSON WHO ADVISED ME TO WAIT FOR A CALL FROM MY SERVICE ADVISER. NOW MIND YOU MY CAR WAS JUST THERE LAST WEEK FOR THE SAME PROBLEM N THEY KEPT IT FOR A DAY. FINALLY GET A CALL BACK FROM THE DEALERSHIP THEY TELL ME IT'S MY HYDRATED BATTERY WHICH HAS A 10YR WARRANTY BUT THEY'RE WAITING ON A CALL FROM THE MANUFACTURER OK AT THIS POINT IM ASKING FOR A LOANER/RENTAL VOUCHER ECT... BECAUSE I WAS TOLD THEY NEEDED ANOTHER DAY, SO NOW WERE TALKING 3DAYS WITHOUT A CAR. NOT TO MENTION THE SERVICE ADVISER WAS RUDE AS !!!!. AGAIN IM STILL WAITING ON A CALL BACK FROM THE SERVICE MANAGER I GUESS HE'S TOO BUSY ARE THIS IS THIS DEALERSHIP WAY OF BUSINESS. BELIEVE IM TOTALLY NOT EVER GONNA RETURN HERE FOR SERVICE. AND YES IM STILL WAITING ON THAT PHONE CALL. MY NAME IS MR. BLAYDES SO THERE'S NO NEED FOR CONFUSION. More

Dawn was wonderful! ! I really appreciate her services! Absolutely a pleasure to work with today ! I really appreciate her services! Absolutely a pleasure to work with today More