Napleton's River Oaks Chrysler Dodge Jeep Ram

The employee was very open and helpful with me during the sale process. He made me feel very comfortable in making the decision to buy my first car. sale process. He made me feel very comfortable in making the decision to buy my first car. More

This is by far the worst experience I have ever had at an This is by far the worst experience I have ever had at an auto dealer. To begin with, I went to this dealer because they placed an ad in the Ch This is by far the worst experience I have ever had at an auto dealer. To begin with, I went to this dealer because they placed an ad in the Chicago Sun-Times paper about a huge sale they were running. I went here on friday in search of a chevy malibu. Ken Walters seemed nice at first. When he noticed he could not get me a chevy malibu he offered me a dodge caliber. I rejected that offer and he then offered me a 2010 chevy malibu that was to be traded in the following Saturday. Saturday after waiting from 3pm-9pm and beginning to sign the paper work for the malibu, the dealer (Eric Gramlich-business manager) claimed they could not accept a check for a down payment (after one of their team members said it was alright). Therefore, I had to continue to pay for a daily rental until the following Tuesday. When I arrived Tuesday with cash, they decide to tell me unless I had more cash, that I could not get the car I wanted. I tried so hard to get this one specific vehicle and even tried speaking with Lou Soluri (sales manger). This man was the rudest person in the dealer. He basically told my mother and I that if we did not have more cash or accepted the dodge caliber they would give me my money back and that if I did not like it I could leave. Not to mention he was talking to me rudely with a mouth full of food. When I asked to speak to Mo Muhsen (general sales manager) everyone claimed he was in a meeting. Yet, I seen him come to the showroom to grab his lunch.I got a 2010 chevy malibu from suzuki of Glenview. This has been my dream car since 2008! Suzuki of Glenview is the only dealer out of about 6, who could get me financed with my low credit score and small credit history. The customer service was friendly and I will definitely continue to do business with this dealer. I highly recommend this dealer because the employees are genuinely trying to help you. Thanks Mark Jarosz and Sebastian from Suzuki of Glenview!! More

Finally deciding what I wanted to purchase I visited River Oaks Chrysler and met Bob Gator. Not only did Gator head me in the right vehicle, he showed me everything I needed to know and how all the tec River Oaks Chrysler and met Bob Gator. Not only did Gator head me in the right vehicle, he showed me everything I needed to know and how all the technology works. He programmed my cell phone to the uconnect system, thoroughly explained my navigation system and set my address in my new Chrysler 200. I felt like i was treated like family throuout the entire purchase process. Even Lou that promissed me lifetime car washes when i'm in the area. The new car manager Roger was very fair about pricing to help me purchase the vehicle. The geneeral sales manager Mo worked very hard with the bank to get me a very low interest rate and affordable payment. As you can see when shopping for an automobile the head aches and aggevation you go through to make that decesion, but at Napleton River Oaks CJD, they gave me the red carpet treatment and never felt pressured to make the purchase. If you are in the market see Bob 'Gator' and he will make your shopping experience the best experience you ever had. THANK YOU GUYS KEEP UP THE GREAT WORK More

The service was great and the salesman went above and beyond to make sure i was satisfied with the car i wanted to purchase. This guy worked so hard up and down the stairs to make sure he can help me get beyond to make sure i was satisfied with the car i wanted to purchase. This guy worked so hard up and down the stairs to make sure he can help me get a deal done he was absolutely the best sales guy i've ever dealt with. And i walked out with the car of my dreams...... More

We are giving our new car deal a top rating because it is the best treatment we have ever had at a car dealership.Our salesperson,Ken Walter,went above and beyond the call of duty to find us what we were loo the best treatment we have ever had at a car dealership.Our salesperson,Ken Walter,went above and beyond the call of duty to find us what we were looking for. All of the workers were friendly and courteous.We never felt pressured to settle for something.That is why we give this dealership the highest of accolades. More

they worked together perfectly and informed us very well on our vehicle and what the dealership offers, everyone there treated us as if we were "family" on our vehicle and what the dealership offers, everyone there treated us as if we were "family" More

I was told I would get a year of XM radio and that I would be able to directly connect my Ipod to the hard-drive in my vehicle to download music. These features were the deciding factor in my $24,000 de would be able to directly connect my Ipod to the hard-drive in my vehicle to download music. These features were the deciding factor in my $24,000 decision. After signing the papers and getting in my car I was told the XM only came with the upgraded model. I thought my Ipod wasn't connecting to the car because it was old, so I bought a new one. When that didn't work, I came to the service department where I found out that the feature isn't available - I actually wasted money not only on the car, but on a new Ipod. I've never been more upset. I realize I can plug in my Ipod and listen to it with out storing it to the hard-drive, but I could have done that in any of the other cars I looked at. If it wasn't for the salesman deceiving me, I would have gone with the Mitsubishi Outlander Sport that had the push to start and keyless entry. This is my first major purchase, I have to work two jobs to pay for this and I'm going to be stuck with this car I regret for the next seven years. I'm sick about it and I can't believe people just lied to me and took advantage of me on such a major decision. More

Napleton is a great car dealership. I would definately do business with them again in the future, and I have already told my family and friends about them. Neal was a big help and an awesome guy. His custome business with them again in the future, and I have already told my family and friends about them. Neal was a big help and an awesome guy. His customer service was excellent and on point. I was very impressed with the "05" Malibu that I purchased. More

When we walked in we were greated by noe and from the beginning he was very helpful. Even thought my husband was a tough customer he still did his best to please and accommodate him. I would defenity re beginning he was very helpful. Even thought my husband was a tough customer he still did his best to please and accommodate him. I would defenity recommend the dealeship and noe. I was very pleased with everything and everybody. More

The best experience I've EVER had buying a car. Betty was GREAT, she earned her money that day. I don't write reviews ever but I really wanted to for this. Everyone involved was great, patient, and n was GREAT, she earned her money that day. I don't write reviews ever but I really wanted to for this. Everyone involved was great, patient, and nice. I never felt pressured once. I'm SO glad I stopped in that day. I went to Ford and Chevy right before and felt like they didn't want to sell me anything at all. Thank You BETTY, I'll see you soon for that Challenger..... More