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Napleton's River Oaks Chrysler Dodge Jeep Ram
Lansing, IL
868 Reviews
Family owned and in business for over 50 years, Napleton's River Oaks Chrysler Jeep Dodge RAM is your Lansing source for new Chrysler, new Jeep, new Dodge, new RAM , and used cars for customers in Highland, Orland Park, and River Oaks, IL. We are conveniently located off Highways 80/94 and 294 and are solely focused on providing you with an easy and enjoyable buying experience. Our friendly, knowledgeable staff will immediately take you under their wing and ensure your satisfaction and that all your expectations before, during, and after the sale will all be exceeded. Plus, we even give customers a $100 Customer Referral Bonus for recommending their friends and family to us! No matter what step you are at in the buying process, we promise to treat you the way you deserve to be treated.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 868 reviews
February 08, 2016
Excellent professional service Purchasing my vehicle from Napleton River Oaks Chrysler Jeep Ram Dodge was a non stressful venture. Because of the customer attention and professiona Purchasing my vehicle from Napleton River Oaks Chrysler Jeep Ram Dodge was a non stressful venture. Because of the customer attention and professionalism John Buchanan provided, I will return when I purchase another vehicle. I highly recommend anyone looking to purchase a vehicle see him. More
by Trista
Employees Worked With
John Buchanan
February 08, 2016
Exceptional Customer Service I give this business 5 stars because I value great customer service. Also, the staff is very friendly. The sales department is very thorough and knowl I give this business 5 stars because I value great customer service. Also, the staff is very friendly. The sales department is very thorough and knowledgeable in regards to answering questions and concerns, and providing valuable information about their product. Thanks Napleton's River Oaks Chrysler Jeep Dodge! :-). More
by BRodge
Employees Worked With
John Buchanan , Moe Muhsen
October 23, 2015
WORST SERVICE EXPERIENCE EVER Let's start from the beginning, my 2015 Dodge Dart was damaged at work, and I have taken my car here once previously to have a small scratch buffed ou Let's start from the beginning, my 2015 Dodge Dart was damaged at work, and I have taken my car here once previously to have a small scratch buffed out and the door panel repainted. That visit took 2 1/2 weeks, which is a more time than what is needed. The paint job looked nice though despite me having to wait as long as I did. I figured I would give them another shot to redeem themselves from this long turnaround event. Now I have had my car there for 3 MONTHS. All that was done or is being done to it is : front windshield replaced, back windshield replaced, sunroof replaced, front headlights replaced, back passenger door handle put back on, full car buff and paint job (body shop states it takes 3 1/2 weeks to complete this job but they are going to get it done in 2 1/2 weeks). Now, here's the kicker of the story. I have been told 5 different times that I will be able to pick up my car on a specific date and that I would be notified that it's ready to pick up, along with being told that I would get updates regularly about the status of my car. I have to constantly call almost daily to get updates on my car because apparently people there don't know how to communicate, manage employees nor shops that they utilize. I was also never notified that my front headlights were on back order and that they were waiting for them to arrive. Nor did anyone look into other dealerships to see if they had my headlights until I called and bugged them about my car. I personally know what it is like to manage people, and work with other shops and manage them as well because I am a front line supervisor for a large steel corporation. To have to wait this long for the jobs that are being done is completely rediculous! You should know in advance how long a job will take and you should follow through with that plan. Not change your mind everytime the deadline is up and say it is going to take longer. Because of all this frustration and hassle I have had to go through, I PROMISE YOU that I will NEVER go back to Napelton River Oaks Chrysler Jeep Dodge Ram. I will never promote this dealership. Nor will I ever say anything good about the Service Department's work ethic. Once Howard came into the Service department, things started getting communicated to me better, but then I haven't been able to get ahold of him ever since. I may have bought my car from this dealership, but that is where the line is drawn. For anyone who is looking to get service at this place, DO NOT GO! Trust me! It's not worth the hassle. More
by SamanthaW
Employees Worked With
Howard, Tom
August 13, 2015
Great service. Aubrey Johnson was a great salesman. See him for everything. Was approved with not so good credit. Very helpful and attentive. Went the extra mile. E Aubrey Johnson was a great salesman. See him for everything. Was approved with not so good credit. Very helpful and attentive. Went the extra mile. Excellent environment and attitudes by all of members on staff. More
by Sharon UNICE
Employees Worked With
Art
December 20, 2014
Great Customer Service!! I just want to take the time and say how much I appreciated Jay Songero he was very professional polite and his customer service was amazing. Also du I just want to take the time and say how much I appreciated Jay Songero he was very professional polite and his customer service was amazing. Also during my visit I also got to meet Dan Sullivan and Eric gramlich these gentleman were also very professional. I would highly recommend Napleton's River Oaks!!Thank you again . More
by Enunez
Employees Worked With
Jay Songero
August 05, 2014
great experience They were super helpful and friendly. They take the time to explain eveything so that you are comfortable with what you are looking for and understand They were super helpful and friendly. They take the time to explain eveything so that you are comfortable with what you are looking for and understand the benefits of each car. More
by mizzbullie08
Employees Worked With
Patrick Hogan
May 01, 2014
The Best Dealership in North America You may not believe it, but this is by far the best dealership in North America. We've purchased cars from over a dozen dealerships previously, and we You may not believe it, but this is by far the best dealership in North America. We've purchased cars from over a dozen dealerships previously, and we will never go anywhere else again. The saying 'it's all the same' is true of most dealerships, but where Napleton exceeds is in their strong orientation to Customer Service. Honestly, they put the customer before all else, which is unheard of in the car industry. The dealership has the best prices and will do everything in their power to find the right car for you and your family. Juan and Moe are by far two of the best individuals we've ever worked with and will refer every single friend and family member to this dealership. More
by tomwalters82
Employees Worked With
Juan Avila, Moe Muhsen
January 13, 2014
AMAZING!!! HE TRULY MADE OUR EXPERIENCE GREAT, HE WORKED VERY HARD TO HELP US GET EVERYTHING WE ASKED FOR AND MADE US FEEL VERY SATISFIED ON OUR PURCHASE. HE WAS VERY KNOWLEGABLE ON EVERYTHING. WE WOULD DEF VERY HARD TO HELP US GET EVERYTHING WE ASKED FOR AND MADE US FEEL VERY SATISFIED ON OUR PURCHASE. HE WAS VERY KNOWLEGABLE ON EVERYTHING. WE WOULD DEFINITELY COME BACK TO KEN ON FUTURE PURCHASES AND WILL REFER ANY FAMILY AND FRIENDS TO HIM AS WELL! More
by COURTNEYPIENTKA
Employees Worked With
KEN
September 16, 2013
I went to Napleton River Oaks Chrysler Jeep Dodge in Lansing from a Cars.com advertisement for a price of $19,992 for a 2008 Cadillac CTS. I emailed the dealership from ad and went to see the vehicle in Lansing from a Cars.com advertisement for a price of $19,992 for a 2008 Cadillac CTS. I emailed the dealership from ad and went to see the vehicle in person and was told it was sold. The dealer contacted me back and stated the vehicle was still available, so I went again and the price of the car was about $3000 more because they did some work on the car and they needed the money they put into the vehicle back. The dearlership pulled up the same add that day with $19992 price but he told me it was a mistake on their part, and that everyone makes mistakes, including myself, and they would not honor the advertised price. Yes, i do mmake mistakes, didnt know the relevance his statemnent but I try to corect the mistakes I have made. So, I left again. I was contacted by various individuals offering me different deals until the used sales manager advised he would offer added incentives like free oil changes and 45 days before your first payment. It all sounds good outside of the finance room, but in reality a sales rep makes idol promises. He doesnt say if you agree to pay more money per month then we will extend your payment 45 days, otherwise your payment is due in 30 days. I mean why even bring it up. i makes the consumer feel taken once your in the finance chair. The greatest part of my personal story is after all I originally went through to get this car. My first payment was due 29 days after I drove off the lot. When you drive off the lot you are left with the uncomfortable feeling that you have just made a bad decision. Business is just that, but it should come with some type of integrity. When you have people representing the business not honoring their word or the word of the business especially after paperwork is signed, you feel like you've been preyed upon and swindled. I wouldn't refer anyone there based on that fact alone. It's very unfortunate. More
by MochaSmith
Employees Worked With
Mr. Wolf, John Buchanan
August 15, 2013
Juan Avila was a very helpful sales person to my husband and I. When my husband would call him he was always helpful to our process. And we were very impressed with the customer service we received from eve and I. When my husband would call him he was always helpful to our process. And we were very impressed with the customer service we received from everyone. Everyone was just so nice to us they made us feel like they were happy to have us as customers. And let me tell u that is very rare!!! We will be returning when we are ready for another vehicle. More
by Nakia1
Employees Worked With
Juan Avila, Mary
