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Napleton's River Oaks Chrysler Dodge Jeep Ram
Lansing, IL
863 Reviews
Family owned and in business for over 50 years, Napleton's River Oaks Chrysler Jeep Dodge RAM is your Lansing source for new Chrysler, new Jeep, new Dodge, new RAM , and used cars for customers in Highland, Orland Park, and River Oaks, IL. We are conveniently located off Highways 80/94 and 294 and are solely focused on providing you with an easy and enjoyable buying experience. Our friendly, knowledgeable staff will immediately take you under their wing and ensure your satisfaction and that all your expectations before, during, and after the sale will all be exceeded. Plus, we even give customers a $100 Customer Referral Bonus for recommending their friends and family to us! No matter what step you are at in the buying process, we promise to treat you the way you deserve to be treated.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 863 reviews
February 28, 2016
Stand Up group of people The staff at Napelton's aren't the type to push a car down your throat and walk you out the door. They made my car buying experience a breeze and neve The staff at Napelton's aren't the type to push a car down your throat and walk you out the door. They made my car buying experience a breeze and never made me feel like I wasn't a valued customer. I'll be back, and would seriously recommend them to anyone looking for a no xx deal. More
by Tgreen
Employees Worked With
Cody Sasek, Pat, Moe Muhsen
February 13, 2016
2016 Charger Journey- Unbelieveable!!! Working with the Salesman Clemente was phenomenal. He was patient with us and asked all the pertinent questions in what WE wanted in an automobile. Ne Working with the Salesman Clemente was phenomenal. He was patient with us and asked all the pertinent questions in what WE wanted in an automobile. Never thought this experience would be so positive with a dealership in the community. Our initial visit was to purchase a used vehicle, but with Clemente and the Chrysler Affiliate Mark we purchased a new Vehicle. We now have a birthdate, which is a first, for our new vehicle! More
by Blessed Couple
Employees Worked With
Clemente Zemeno ,Eric Littleton, Mark- Chrysler Affliate
February 10, 2016
A perfect buying expierence Just purchased a 2016 ram limited from these guy. Easy and very friendly buying process. This is my 5th truck I've bought from Moe muhsen. Will never Just purchased a 2016 ram limited from these guy. Easy and very friendly buying process. This is my 5th truck I've bought from Moe muhsen. Will never buy anywhere the make it to easy. Had small issue with truck and brought in for service. Tom walker had me in and out in 15 min with problem solved. Couldn't be happier with dealership as a whole. Thank you More
by Da performance
Employees Worked With
Tom walker , Ray Czarnik, Moe Muhsen
February 08, 2016
Excellent This is a great dealership service is excellent as well as sales...great deals and an opportunity to sale hard earned money. Thank you once again. This is a great dealership service is excellent as well as sales...great deals and an opportunity to sale hard earned money. Thank you once again. More
by Diana
Employees Worked With
Ray Czarnik, Moe Muhsen
February 08, 2016
Excellent!! Love the customer service. Thank u John Buchanan for making my day. Very helpful and went out of his way to give me great customer service.. This is Love the customer service. Thank u John Buchanan for making my day. Very helpful and went out of his way to give me great customer service.. This is the 3rd jeep I have purchased from him, thank u so much for getting the $$ where I needed. More
by dez24
Employees Worked With
John Buchanan
February 08, 2016
Excellent professional service Purchasing my vehicle from Napleton River Oaks Chrysler Jeep Ram Dodge was a non stressful venture. Because of the customer attention and professiona Purchasing my vehicle from Napleton River Oaks Chrysler Jeep Ram Dodge was a non stressful venture. Because of the customer attention and professionalism John Buchanan provided, I will return when I purchase another vehicle. I highly recommend anyone looking to purchase a vehicle see him. More
by Trista
Employees Worked With
John Buchanan
February 08, 2016
Exceptional Customer Service I give this business 5 stars because I value great customer service. Also, the staff is very friendly. The sales department is very thorough and knowl I give this business 5 stars because I value great customer service. Also, the staff is very friendly. The sales department is very thorough and knowledgeable in regards to answering questions and concerns, and providing valuable information about their product. Thanks Napleton's River Oaks Chrysler Jeep Dodge! :-). More
by BRodge
Employees Worked With
John Buchanan , Moe Muhsen
October 23, 2015
WORST SERVICE EXPERIENCE EVER Let's start from the beginning, my 2015 Dodge Dart was damaged at work, and I have taken my car here once previously to have a small scratch buffed ou Let's start from the beginning, my 2015 Dodge Dart was damaged at work, and I have taken my car here once previously to have a small scratch buffed out and the door panel repainted. That visit took 2 1/2 weeks, which is a more time than what is needed. The paint job looked nice though despite me having to wait as long as I did. I figured I would give them another shot to redeem themselves from this long turnaround event. Now I have had my car there for 3 MONTHS. All that was done or is being done to it is : front windshield replaced, back windshield replaced, sunroof replaced, front headlights replaced, back passenger door handle put back on, full car buff and paint job (body shop states it takes 3 1/2 weeks to complete this job but they are going to get it done in 2 1/2 weeks). Now, here's the kicker of the story. I have been told 5 different times that I will be able to pick up my car on a specific date and that I would be notified that it's ready to pick up, along with being told that I would get updates regularly about the status of my car. I have to constantly call almost daily to get updates on my car because apparently people there don't know how to communicate, manage employees nor shops that they utilize. I was also never notified that my front headlights were on back order and that they were waiting for them to arrive. Nor did anyone look into other dealerships to see if they had my headlights until I called and bugged them about my car. I personally know what it is like to manage people, and work with other shops and manage them as well because I am a front line supervisor for a large steel corporation. To have to wait this long for the jobs that are being done is completely rediculous! You should know in advance how long a job will take and you should follow through with that plan. Not change your mind everytime the deadline is up and say it is going to take longer. Because of all this frustration and hassle I have had to go through, I PROMISE YOU that I will NEVER go back to Napelton River Oaks Chrysler Jeep Dodge Ram. I will never promote this dealership. Nor will I ever say anything good about the Service Department's work ethic. Once Howard came into the Service department, things started getting communicated to me better, but then I haven't been able to get ahold of him ever since. I may have bought my car from this dealership, but that is where the line is drawn. For anyone who is looking to get service at this place, DO NOT GO! Trust me! It's not worth the hassle. More
by SamanthaW
Employees Worked With
Howard, Tom
August 13, 2015
Great service. Aubrey Johnson was a great salesman. See him for everything. Was approved with not so good credit. Very helpful and attentive. Went the extra mile. E Aubrey Johnson was a great salesman. See him for everything. Was approved with not so good credit. Very helpful and attentive. Went the extra mile. Excellent environment and attitudes by all of members on staff. More
by Sharon UNICE
Employees Worked With
Art
December 20, 2014
Great Customer Service!! I just want to take the time and say how much I appreciated Jay Songero he was very professional polite and his customer service was amazing. Also du I just want to take the time and say how much I appreciated Jay Songero he was very professional polite and his customer service was amazing. Also during my visit I also got to meet Dan Sullivan and Eric gramlich these gentleman were also very professional. I would highly recommend Napleton's River Oaks!!Thank you again . More
by Enunez
Employees Worked With
Jay Songero
