Napleton's River Oaks Chrysler Dodge Jeep Ram

Lack of communication I Dropped my vehicle off overnight Monday the 10th for an 8:45 a.m. appointment Tuesday the 11th to get a diagnostic on my check engine light and an e I Dropped my vehicle off overnight Monday the 10th for an 8:45 a.m. appointment Tuesday the 11th to get a diagnostic on my check engine light and an electrical issue. I didn't get my car back until two days later. Tom called at 7:30 a.m. the 11th to Inform me he had possesion of my vehicle and that was the last time I would hear from him. I called numerous times. I was told I would get a call back never did. My electrical issue was partially diagnosed and not reflected on my paperwork what me and Tom Walker spoke about on the phone. My radio was looked at and not my heated seats issue. I was informed if I wanted the full inspection of what me and Tom verbally agreed I would incur an additional charge on the day I picked my vehicle up. I finally was able to get a hold of Tom and informed him I was upset and it was very unprofessional not to update me on the status of my vehicle. He insisted he called twice and left a message. I informed Mr. Walker I would be on my way to pick up my vehicle and asked how much do I owe? I picked my car up only to wait 10 minutes before it was found and brought to me. The reason on the paperwork states too expensive as the reason service was declined. The real reason was due to poor communication. I actually liked the dealership thus my second, but unfortunately last return. More

Good job Napleton done a good job I was in there and out within an hour and I was treated really good while I was there they kept me informed on what was going Napleton done a good job I was in there and out within an hour and I was treated really good while I was there they kept me informed on what was going on I appreciate them More

car buying Edward sanders is a great salesman who will get you in and out with the car u want. Great customer service and great selection to choose from Edward sanders is a great salesman who will get you in and out with the car u want. Great customer service and great selection to choose from More

Outstanding!!! In working with Jay Songero and Roger Buss, I could not ave asked for any better service. This is the third car I have bought here, and I will never In working with Jay Songero and Roger Buss, I could not ave asked for any better service. This is the third car I have bought here, and I will never go any where else!!! I was treated with respect, and helt like I was important from the moment I walked in. This is rare elsewhere, but it is what keeps me coming back. More

Awesome experience- a prayer answered. After three stressful days of looking for a car for my son, I was beginning to feel overwhelmed. Mr. Jay Songero was extremely informative an helpful After three stressful days of looking for a car for my son, I was beginning to feel overwhelmed. Mr. Jay Songero was extremely informative an helpful without any pressure of making a sales. After he realized the vehicle that I was interested in was sold, he not only took the time to look up the same vehicle at a different dealership, he also recommended that I go there to check it out. He answered all my questions and was extremely patient with me. Honestly, he has increased my confidence in purchasing a car. The entire staff was great. More

Mo was awesome! Moe was awesome! So extremely straight forward and honest with us. Got the payment right to where we needed it to be! Very happy customer!! Moe was awesome! So extremely straight forward and honest with us. Got the payment right to where we needed it to be! Very happy customer!! More