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Napleton's River Oaks Chrysler Dodge Jeep Ram
Lansing, IL
866 Reviews
Family owned and in business for over 50 years, Napleton's River Oaks Chrysler Jeep Dodge RAM is your Lansing source for new Chrysler, new Jeep, new Dodge, new RAM , and used cars for customers in Highland, Orland Park, and River Oaks, IL. We are conveniently located off Highways 80/94 and 294 and are solely focused on providing you with an easy and enjoyable buying experience. Our friendly, knowledgeable staff will immediately take you under their wing and ensure your satisfaction and that all your expectations before, during, and after the sale will all be exceeded. Plus, we even give customers a $100 Customer Referral Bonus for recommending their friends and family to us! No matter what step you are at in the buying process, we promise to treat you the way you deserve to be treated.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 866 reviews
February 07, 2017
DO NOT GO HERE . I spoke with the Service Dept Manager and he stated they have grown 3X and can not service customers. They are operating at a 2017 growth out of a . I spoke with the Service Dept Manager and he stated they have grown 3X and can not service customers. They are operating at a 2017 growth out of a 1975 building, So consumers, please help them - they have too much business and will not invest in customer service. I bought 3 cars within 2 years from this dealership; however, I will not go back due to the poor service department. I waited 2 hours for an oil change. I was told I would not have to wait this long if I made an appt . So made an apt for an oil change and wait 1 hour and 45 minutes. Took the other car in for a service call. I was not happy and spoke to the serv dept manager who was not nice. They are too busy and can not accommodate servicing cars. Ironically, took my car across the street to Napleton Honda and received the best customer service in a timely fashion !!!!. More
by Angela H
Employees Worked With
na
January 28, 2017
Amazing Experience Just picked up my 4th vehicle from this store! All I can say, "Best overall Team/Store." So glad to call all the staff family! They have all had my ba Just picked up my 4th vehicle from this store! All I can say, "Best overall Team/Store." So glad to call all the staff family! They have all had my back when purchasing and servicing my vehicles. Everyone on this staff is amazing! I can't say enough about the quality of this location! More
by Cara1234
Employees Worked With
Patrick, Mary, Eric, Tom, Scottie, Art, Ray Czarnik, Moe Muhsen
January 19, 2017
Stay clear of this dealership This dealership i believe has invested interest in screwing over customers, my truck was under warranty and it took 3 mos to get it fixed, it doesn't This dealership i believe has invested interest in screwing over customers, my truck was under warranty and it took 3 mos to get it fixed, it doesn't take 3 mos to build a truck, very disappointed More
by rabbit3t7
Employees Worked With
Brad Doe
October 14, 2016
Lack of communication I Dropped my vehicle off overnight Monday the 10th for an 8:45 a.m. appointment Tuesday the 11th to get a diagnostic on my check engine light and an e I Dropped my vehicle off overnight Monday the 10th for an 8:45 a.m. appointment Tuesday the 11th to get a diagnostic on my check engine light and an electrical issue. I didn't get my car back until two days later. Tom called at 7:30 a.m. the 11th to Inform me he had possesion of my vehicle and that was the last time I would hear from him. I called numerous times. I was told I would get a call back never did. My electrical issue was partially diagnosed and not reflected on my paperwork what me and Tom Walker spoke about on the phone. My radio was looked at and not my heated seats issue. I was informed if I wanted the full inspection of what me and Tom verbally agreed I would incur an additional charge on the day I picked my vehicle up. I finally was able to get a hold of Tom and informed him I was upset and it was very unprofessional not to update me on the status of my vehicle. He insisted he called twice and left a message. I informed Mr. Walker I would be on my way to pick up my vehicle and asked how much do I owe? I picked my car up only to wait 10 minutes before it was found and brought to me. The reason on the paperwork states too expensive as the reason service was declined. The real reason was due to poor communication. I actually liked the dealership thus my second, but unfortunately last return. More
by Allan T. Jr
Employees Worked With
Tom Walker
September 06, 2016
Great Customer Service I worked with Art Stewart and Carlton King and they both showcased great customer service skills and got the job done! You won't be disappointed at al I worked with Art Stewart and Carlton King and they both showcased great customer service skills and got the job done! You won't be disappointed at all. Great people to work with. Great experience and I will be back! More
by Dannyzan87
Employees Worked With
Art Stewart and Carlton King
May 14, 2016
2016 Durango RT purchase Best dealer in my opinion. Ken our salesman is a 10. Always goes out of the way to make you a happy customer. I would definitely recommend this dealer Best dealer in my opinion. Ken our salesman is a 10. Always goes out of the way to make you a happy customer. I would definitely recommend this dealer to anyone. More
by Jason the painter
Employees Worked With
Ken Walter, Roger Buss
April 19, 2016
River Oaks Dodge This is my second purchase from here. Love the staff. Customer service is great. Everyone is polite. My salesman this time was Cody. Great young man w This is my second purchase from here. Love the staff. Customer service is great. Everyone is polite. My salesman this time was Cody. Great young man who will do well in this business because he is polite, knowledgeable but most of all he doesnt pressure you. He is real cool and understands what i wanted to do. I will highly recommend him to be your salesperson. Will send my family to him. More
by Scorpio
Employees Worked With
Cody
April 01, 2016
Excellent All parts of the dealership is excellent from sales to financing, to servicing, to ladies in the office...Love buying car from ghem..This is the 2 car All parts of the dealership is excellent from sales to financing, to servicing, to ladies in the office...Love buying car from ghem..This is the 2 car and I would do it again and I would reecommend this dealership again and again More
by Roselyn A Timmons
Employees Worked With
Eric excellent, Roger Buss
March 23, 2016
Good job Napleton done a good job I was in there and out within an hour and I was treated really good while I was there they kept me informed on what was going Napleton done a good job I was in there and out within an hour and I was treated really good while I was there they kept me informed on what was going on I appreciate them More
by Bernard Granderson
Employees Worked With
Tom Walker
March 12, 2016
car buying Edward sanders is a great salesman who will get you in and out with the car u want. Great customer service and great selection to choose from Edward sanders is a great salesman who will get you in and out with the car u want. Great customer service and great selection to choose from More
by cdby488
Employees Worked With
edward sanders
