Napleton's River Oaks Chrysler Dodge Jeep Ram

Truly an amazing experience!! on April 1,2017 I purchased my 2017 Chrysler 200. I was greeted by Tony Smith who promised me he would get me in a vehicle that would best fit my need on April 1,2017 I purchased my 2017 Chrysler 200. I was greeted by Tony Smith who promised me he would get me in a vehicle that would best fit my need and budget. His product knowledge was very impressive. Working with him was Eric Littleton in finance and together , this dream team made it happen for me. I will continue to tell everyone about my awesome experience and I plan on doing business with Napleton dodge in the future. More

Fake News I think the employees have to be writing some of these reviews. My first experience here left my tailbone sore after waiting almost 5 hrs to get an oi I think the employees have to be writing some of these reviews. My first experience here left my tailbone sore after waiting almost 5 hrs to get an oil change. The second time...everyone, except Jake my first service member, was overly rude. And the service received was subpar. The last visit, yesterday. They replaced my radio and dug in and scratched almost every every piece of trim the worker more than likely came in contact with. They tried to tell me he had no reason to even touch it so he didn't do it...hmmmm then why is my entire center counsel able to lift with one finger now?! Bad business More

Great place The salesman sergio helps us with all our questions and needs.we recommend everyone to come see him. The manager help us with everything. They did eve The salesman sergio helps us with all our questions and needs.we recommend everyone to come see him. The manager help us with everything. They did everything in the power to get us the vehicle at the best price possible. Come see these guys More

Driving with Perfection!!!! In September 2016 I purchased a 2016 Dodge Charger and I received an Exceptional Employee Deal, I worked with an Outstanding Sales Professional, John In September 2016 I purchased a 2016 Dodge Charger and I received an Exceptional Employee Deal, I worked with an Outstanding Sales Professional, John Buchanan. That's Me! We are 100% Transparent with all of our Customers as we have a need to purchase cars also! Please keep in mind that when you come in to work with me you will also receive the same that I would expect as a Customer. So for that One of a Kind Experience come in and see me, John Buchanan and we will make it a Shining Star Moment Just for YOU! More

Great service The service here was amazing. I'm sure if needed I will return again. The sales representatives were very polite, patient and respectful. I would sugg The service here was amazing. I'm sure if needed I will return again. The sales representatives were very polite, patient and respectful. I would suggest this dealer to anyone looking to purchase a vehicle. My sales rep was great (Edward Sanders). More

Service If you want your car done the correct way go to Tinley Park Dodge at least they answer the phone over there these people here say your car's ready and If you want your car done the correct way go to Tinley Park Dodge at least they answer the phone over there these people here say your car's ready and I know it's not ready I've been here 3 times and 4 days my car still running s***** they didn't even offer me a loaner car or anything the service manager Tom he should be a Salesman or something he should not be over the service department he don't answer the phone he just sits there look at you then what's the point of having coupons you can not use them. More

Great magnificent spectacular refreshing friendly Me and my family have been coming to your dealership for years I have bought a number of vehicles from you guys the staff is always friendly and goes Me and my family have been coming to your dealership for years I have bought a number of vehicles from you guys the staff is always friendly and goes out of the way to make me happy I will continue purchasing my vehicles from your dealership thank you More

DO NOT GO HERE . I spoke with the Service Dept Manager and he stated they have grown 3X and can not service customers. They are operating at a 2017 growth out of a . I spoke with the Service Dept Manager and he stated they have grown 3X and can not service customers. They are operating at a 2017 growth out of a 1975 building, So consumers, please help them - they have too much business and will not invest in customer service. I bought 3 cars within 2 years from this dealership; however, I will not go back due to the poor service department. I waited 2 hours for an oil change. I was told I would not have to wait this long if I made an appt . So made an apt for an oil change and wait 1 hour and 45 minutes. Took the other car in for a service call. I was not happy and spoke to the serv dept manager who was not nice. They are too busy and can not accommodate servicing cars. Ironically, took my car across the street to Napleton Honda and received the best customer service in a timely fashion !!!!. More

Amazing Experience Just picked up my 4th vehicle from this store! All I can say, "Best overall Team/Store." So glad to call all the staff family! They have all had my ba Just picked up my 4th vehicle from this store! All I can say, "Best overall Team/Store." So glad to call all the staff family! They have all had my back when purchasing and servicing my vehicles. Everyone on this staff is amazing! I can't say enough about the quality of this location! More

Stay clear of this dealership This dealership i believe has invested interest in screwing over customers, my truck was under warranty and it took 3 mos to get it fixed, it doesn't This dealership i believe has invested interest in screwing over customers, my truck was under warranty and it took 3 mos to get it fixed, it doesn't take 3 mos to build a truck, very disappointed More