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Napleton's River Oaks Chrysler Dodge Jeep Ram
Lansing, IL
863 Reviews
Family owned and in business for over 50 years, Napleton's River Oaks Chrysler Jeep Dodge RAM is your Lansing source for new Chrysler, new Jeep, new Dodge, new RAM , and used cars for customers in Highland, Orland Park, and River Oaks, IL. We are conveniently located off Highways 80/94 and 294 and are solely focused on providing you with an easy and enjoyable buying experience. Our friendly, knowledgeable staff will immediately take you under their wing and ensure your satisfaction and that all your expectations before, during, and after the sale will all be exceeded. Plus, we even give customers a $100 Customer Referral Bonus for recommending their friends and family to us! No matter what step you are at in the buying process, we promise to treat you the way you deserve to be treated.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 863 reviews
September 03, 2017
Quality people Tony Smith & his manager Frank preformed their jobs magnificently. My transmission on the car I purchased went out. Their boss Mo Muhsen made the dec Tony Smith & his manager Frank preformed their jobs magnificently. My transmission on the car I purchased went out. Their boss Mo Muhsen made the decision to replace & stand by their cars. To be honest, I did not expect this. Through this process, they did what exactly they said they would do. Trust a car salesman? This dealership and their people have mine. You can be sure family, friends & coworkers will hear this story. Fair??? Beyond fair. You have to get a price from Napelton for new, used or service from these guys. Quality people make quality cars. More
by FSantori
Employees Worked With
Tony Smith & his manager Frank, Moe Muhsen
July 30, 2017
Very good experience Test drove a car, traded in the old one (and paid off the loan), financed the new one in under 3 hours. No high pressure warranties, no VIN etching or Test drove a car, traded in the old one (and paid off the loan), financed the new one in under 3 hours. No high pressure warranties, no VIN etching or other scams. It was all very pleasant and Marko our salesman was easy to talk to and not pushy and did exactly what he was supposed to do. I've honestly never had a good car buying experience until this one. More
by kp123
Employees Worked With
Marko
July 10, 2017
Had a very good experience from start to finish. These guys know what their doing. Tony Smith & Pat Hogan my salesmen was very knowledgeable, and Mo the GM worked with me to get my 2017 Scat Pack C These guys know what their doing. Tony Smith & Pat Hogan my salesmen was very knowledgeable, and Mo the GM worked with me to get my 2017 Scat Pack Charger. They are very professional and funny. I wasn't pressured at all. I took it on a test and they let me hit the accelerator a couple of times. Gave me the best price on my car, no other dealership would have came close to the price i paid. I will be purchasing future car there for now on... Hbomb More
by hyrine owens
Employees Worked With
Tony Smith & Pat Hogan, MO GM, Moe Muhsen
July 08, 2017
Two big thumbs up!! I had a great experience at Napleton's River Oaks Chrysler Jeep Dodge. The sales person ,Tony Smith, was very knowledgeable and friendly. I felt no pr I had a great experience at Napleton's River Oaks Chrysler Jeep Dodge. The sales person ,Tony Smith, was very knowledgeable and friendly. I felt no pressure to buy anything and more importantly there was no sales pitch. The finance person,Eric Littleton, was very helpful in finding the right lender that worked best for me. This will be my dealership of choice going forward. More
by Vic0251
Employees Worked With
Tony Smith,Eric Littleton
July 07, 2017
Great experience because of my salesman ! My wife and I had a great experience working with Tony Smith this gentleman was very polite and didn't rush or try to push a car off on us. He worked My wife and I had a great experience working with Tony Smith this gentleman was very polite and didn't rush or try to push a car off on us. He worked with us on a trade and found the best deal possible that would work out for us. I highly recommend that any one looking for a vehicle please stop and see Mr. Tony Smith great guy and great personality ! More
by Duke3571
Employees Worked With
Tony Smith
May 25, 2017
Not good The service manager James seen I had a bad report he beg me to write a good review and the next time I need something he would assist me ,I brought 20 The service manager James seen I had a bad report he beg me to write a good review and the next time I need something he would assist me ,I brought 2017 jeepwrangler and was trying to buy a Soft top for it he never return my phone calls he never got back with me .this dealership is only nice when buying the car after you buy it they treat you like xxxx it is ashame that I have to go to hawk dealership to buy something i should be able to go back were I brought the car from More
by Michael johnson
Employees Worked With
James benck
April 28, 2017
Customer service is horrible and they treat women like Horrible services department! Called and asked if they could change my break pads on my car and was told yes. Brought my car in several hours went pas Horrible services department! Called and asked if they could change my break pads on my car and was told yes. Brought my car in several hours went past before they told me they had to order parts and they were now working. I said fine can I get a shuttle to go and get something to eat. The young man shook his head no and shrugged his shoulders mouthing I can't. I walked to get a snack from a store down the street. I then had my first call at about 445pm stating that I need rotors as well should they go ahead with the work. Well I needed to have my car safe and driving so yes do the work. A few more hours went pass and now I have a service guy saying well we are working hard to fix your car I just found out that you've been here all day. Next at 730pm he is telling me I am here to give you a loaner. Confused where is my car? Well we ordered the wrong parts! Upset talked with the GM before leaving. Next day no phone calls or anything checked on my care twice, finally at 530 they called to say your car is ready. Get there and all my brake lights are on and won't go off. Gm comes out and says I want to make sure we fix it right so your going home in the loaner. 3rd day I called again to check on my car and was told we are working to find the problem. Later a call came in stating they have found the problem parts won't be in until the 4th day. We will call you then. They called when they received the part and once my care was fixed. However the damage had been done because of the horrible customer services on day 1 and 2. With the fact that staff lied and said they were communicating with me. Never in my 22 plus years of driving have I experience service like this. I believe they treat their women customers like crap and are not honest on top of that. More
by mycar123
Employees Worked With
Jamie and Moe
April 27, 2017
Come shop with Tony at Napleton! My experience at napleton was phenomenal! I highly recommend anyone looking to purchase a car to come visit salesmen Tony Smith and Eric in finance! I My experience at napleton was phenomenal! I highly recommend anyone looking to purchase a car to come visit salesmen Tony Smith and Eric in finance! I came in to buy a used 2015 and left with a brand NEW 2017 AWESOME :) Tony took my wants and needs in consideration and did not stop until they was met! I am truly thankful and appreciate you both to the fullest! More
by Jasmine
Employees Worked With
Tony Smith, Eric
April 18, 2017
All personal were professional and knowledgeable. This is my second buying experience with this dealer. I have known the manager for more than fifteen years (T. Preston), and the salesman (J. Parham) This is my second buying experience with this dealer. I have known the manager for more than fifteen years (T. Preston), and the salesman (J. Parham) for more than five years. I have always been treated with the utmost respect and felt welcome, and not pressured to make a purchase. More
by Rover to Rover
Employees Worked With
Tony Preston, Jeffery Parham
April 06, 2017
Excellent service I went to get my 2011 charger serviced looked and test drove a 2017 My salesmen gave me a deal I couldn't refuse. I had a lot going on with the other I went to get my 2011 charger serviced looked and test drove a 2017 My salesmen gave me a deal I couldn't refuse. I had a lot going on with the other one and the new one was a blessing. Great service and family oriented I would recommend to all my family and friends. More
by Catrina557
Employees Worked With
John Buchanan and Angela in financing and Jim in service
