Napleton's River Oaks Chrysler Dodge Jeep Ram

SERVICE DEPT MAKES YOU FEEL LIKE FAMILY TOM WALKER AND HIS TEAM ARE VERY GOOD AT MAKING YOU FEEL SPECIAL AND WARM AND FUZZY WHEN YOU COME TO THE DEALERSHIP. I WOULD RECOMMEND THIS STORE TO E TOM WALKER AND HIS TEAM ARE VERY GOOD AT MAKING YOU FEEL SPECIAL AND WARM AND FUZZY WHEN YOU COME TO THE DEALERSHIP. I WOULD RECOMMEND THIS STORE TO EVERYBODY. THANKS GUYS !!! More

AWFUL customer service! We had to bring in our pickup for a recall so we made an appointment for 10:00AM. When we arrived, Aric Taylor told us it would take "an hour and a ha We had to bring in our pickup for a recall so we made an appointment for 10:00AM. When we arrived, Aric Taylor told us it would take "an hour and a half" to complete the work. By 2:00PM it was STILL not done. It took them over FOUR HOURS to complete the work. After 2 hours in we asked them how long it would be until we got our truck back. Nobody knew. So we asked to speak to a manager. But the managers were always "in a meeting" or "with a customer." Because we had other appointments to keep, we asked for a loaner car until ours was done. They said "no." The customer service was absolutely atrocious. We will never go back to Napleton and highly recommend that everyone else avoids them, too. More

Great personalized service! Mo, Adam and Jorge were great in our car buying process! Mo always makes sure we get a fair deal and stayed late to make sure everything went smoothly Mo, Adam and Jorge were great in our car buying process! Mo always makes sure we get a fair deal and stayed late to make sure everything went smoothly. Adam came in on his day off just to help us with everything we needed and Jorge worked hard to get our deal closed quickly. This is the only place we go when we’re looking to get a car! More

Sales Ed Sander was wonderful. I was referred by my sister to him. I spoke with him on the phone prior to my visit, when I got there he worked it out. I wil Ed Sander was wonderful. I was referred by my sister to him. I spoke with him on the phone prior to my visit, when I got there he worked it out. I will definitely be recommending him and this dealership. More

Great experience I am very happy with my Grand Cherokee Jeep. Adam who is a wonderful knowledgeable sales person made my experience so much better. He was honest and I am very happy with my Grand Cherokee Jeep. Adam who is a wonderful knowledgeable sales person made my experience so much better. He was honest and very attentive. He made sure that all of our needs were met and continued to ensure that I was satisfied with my vehicle. Wish there were more salesmen like him. Very respectful I would highly recommend this dealership. Mike also assisted us to make sure we were comfortable with the price and I thank him for that. I was ready to buy from another dealership who I have purchased several cars from already but I am greatful that I went to this dealership. I will recommend this place to my friends and family. Thanks again for my wonderful experience. Sincerely, Vicky Zander More

Open, Honest, and Accomodating I knew the used vehicle I wanted and found it at their dealership on Autotrader. Spoke w/ Adam on the phone and made an initial deal with a fair pric I knew the used vehicle I wanted and found it at their dealership on Autotrader. Spoke w/ Adam on the phone and made an initial deal with a fair price. Adam was very easy to work with even when I had a couple of odd ball requests. I live 4+ hours away, vehicle was accurately represented online when inspected in person. Went out of their way to meet my scheduling needs, and very respectful of my time. Would recommend anyone to give Adam a call. More

Knowledgeable, Punctual, pleasurable experience We found the exact car we were looking for online at Napleton Dodge, after finding similar cars locally. Even though it was a 3 hour drive to pick it We found the exact car we were looking for online at Napleton Dodge, after finding similar cars locally. Even though it was a 3 hour drive to pick it up, I am very happy we made that trip. Adam was very knowledgeable, extremely punctual in returning phone, email and text messages, and made the car buying experience a pleasurable one. Even after the sale, I have spoken to Adam a number of times and he has returned all my messages punctually and answered all my questions. I will not hesitate to call Adam again when I decide to buy another vehicle. More

I was very happy with the honesty of the salesman Very happy with the communication the salesman had with me and he wasn’t aggressive to the point that it was irritating it was a good experience Very happy with the communication the salesman had with me and he wasn’t aggressive to the point that it was irritating it was a good experience More

Buying our car We went into Napleton Chrysler, Dodge & Jeep to look at a previously owned car that we found on the internet, not expecting to go home with a car that We went into Napleton Chrysler, Dodge & Jeep to look at a previously owned car that we found on the internet, not expecting to go home with a car that night. We were set up with Adam Muhammad who was so kind and knowledgeable and personable. He made sure to answer any and all questions we had regarding the vehicle. He introduced us to all people involved with the buying and service process. All members of the staff made us feel right at home. Highly recommend this dealership! More