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Napleton's River Oaks Chrysler Dodge Jeep Ram
Lansing, IL
866 Reviews
Family owned and in business for over 50 years, Napleton's River Oaks Chrysler Jeep Dodge RAM is your Lansing source for new Chrysler, new Jeep, new Dodge, new RAM , and used cars for customers in Highland, Orland Park, and River Oaks, IL. We are conveniently located off Highways 80/94 and 294 and are solely focused on providing you with an easy and enjoyable buying experience. Our friendly, knowledgeable staff will immediately take you under their wing and ensure your satisfaction and that all your expectations before, during, and after the sale will all be exceeded. Plus, we even give customers a $100 Customer Referral Bonus for recommending their friends and family to us! No matter what step you are at in the buying process, we promise to treat you the way you deserve to be treated.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 866 reviews
March 22, 2019
Cost me more money Warning to ladies. Do not go to Napleton Dodge of River Oaks. They will tell you that you need stuff that you don't, won't call your insurance to see Warning to ladies. Do not go to Napleton Dodge of River Oaks. They will tell you that you need stuff that you don't, won't call your insurance to see if it is covered so they can charge you, say they fixed the problem but really don't , will bribe you if you put up a bad review ( make sure you include names). Now you ask why am I saying these things ? I took my car there the first time Oct. 13th for a oil change, it was recommended that I get front brakes and rotors. They did inspection and oil change and front brakes. The paper says they replaced pads and resurfaced the rotors for $394.00. Not done. Went back on Nov. 12th That paper says they inspected (again but it was already in the system from Oct 12th). They replaced the front brakes, pads, rotors🤔 $394.00., replaced washer nozzle with hose $133.48, cleaned fuel injection & induction service $169.95. Now both of these services were covered under my insurance 🤑 but they didn't call the insurance company so of course I paid because I trusted them . January 29th I took the car cause now my coolant is leaking and was told I need a radiator by a good mechanic so back to Napleton's to get a radiator $ 692.69 and to let them know the washer nozzle they REPLACED I. Nov. was not working $0 ( another inspection🤔) now they say I need a motor mount 🤑 and bracket-torque reaction $217.89. Now this time I called the insurance to see if this was covered and guess what it was but the manager insisted it was not. This time I wrote a bad review about how they treat females different from males and my services that included that I needed a rental ( it was the day of Chicago's bad snow storm). I was told we do not have any loaners 😟 so I said "ok I can call Enterprise cause I don't have a way home", "we don't use a rental company" me " what car dealer doesn't use car rental companies "? I was not asked Ms. Rivers do you need a ride to somewhere or what can we do to accommodate you? I tried to speak to the manager about my car not being ready and I had to take my rental back but only got voicemail until I called the day to put up my car and I was at Enterprise and then the manager was found. I went home and put up my review. I received a call from the manager " I saw your review and it upset me your feel this way, we do not treat women differently . Because it makes us look bad and my manager will see it and if you take down the review I will pay your deductible . I took down the review went to pick up my car $0. My receipt says " Ok to pay per Chrysler Warranty ( because I called not Napleton's)All Mopar parts are guaranteed $867.23. Ok to waiver $100.00🤔 My advice to everyone don't take your car to Napleton's of River Oaks. Always take a male with you. If you have insurance first take your car to a honest mechanic (Life Time Auto) let them tell you what is wrong then take it to a honest dealership ( check the reviews and star ratings) then call your insurance for coverage. After they fix it go back to the mechanic. I am not at another dealer because I need a motor mount, washer nozzle had my front brakes replaced on Monday $310.00. Sound familiar? Yea these things were supposed to be done at Napleton's River Oaks. I have had to spend more money, time and risk my life form their incompetence, unprofessionalism, lies, difference in treatment ( discrimination) and not caring for people's safety. DON'T TAKE YOUR CAR THERE LADIES AND MEN. My insurance is aware of this and so will BBB . #wrongwoman More
by #Wrongwoman
Employees Worked With
David Barreto, Scott Diesem
March 20, 2019
Adam was very helpful and answered all my questions&conerns Have gave Adam a 5star because he was Excellent at his job and another thing that I liked is that he kept asking me if I need anything to drink becaus Have gave Adam a 5star because he was Excellent at his job and another thing that I liked is that he kept asking me if I need anything to drink because it took so long More
by MonicNTurner
Employees Worked With
Adam Muhammad
March 05, 2019
Great job Ed Sanders helped alot he got us the truck we wanted he was a great help and Scott also thanks guys for all your help and support Ed Sanders helped alot he got us the truck we wanted he was a great help and Scott also thanks guys for all your help and support More
by Cane
March 04, 2019
My new truck I would like to thank Adam for what he has done for me , he made sure that I got into the Jeep I wanted he did a awesome job I will be sending my fami I would like to thank Adam for what he has done for me , he made sure that I got into the Jeep I wanted he did a awesome job I will be sending my family to Adam . More
by Andrea Harris
Employees Worked With
Adam Muhammad
March 04, 2019
Nothing but the best! Not a single complaint from this dealership! My family has been going to Ray and Ken for over 20 years and every time we have been treated like family Not a single complaint from this dealership! My family has been going to Ray and Ken for over 20 years and every time we have been treated like family. Pulled out of the lot with a RAM Ecodiesel and could not be happier with the decision! The team knew what I was looking for and what fit my budget and made it happen. 10/10 would recommend this dealership to anyone! More
by JB
Employees Worked With
Ray Czarnik, Kenneth Walter, Scott Czarnik
March 04, 2019
Another great buying at Napleton CJD My first vehicle with Napleton was in 1999 when they were located in Oaklawn. Both Ken Walter and Ray Czarnik spent the afternoon with my wife and I g My first vehicle with Napleton was in 1999 when they were located in Oaklawn. Both Ken Walter and Ray Czarnik spent the afternoon with my wife and I getting us into out first Caravan and made it a very pleasant experience. Fast forward to March 2019 and we just purchased our 5th and 6th vehicle from Ray's dealership. Again we spent the whole Saturday there and could not be more satisfied with Ray, Ken, Jose and Scotty. Ken followed up with me today and wanted to make sure everything was fine with the new car and if we had any questions or concerns. We have recommended family and friends to Ray and even though the dealership is not around the corner we'll always make the trip to buy from Ray's dealership. I would highly recommend anyone to visit Napleton in Lansing for a very pleasant buying experience. All the employees I have dealt with have been courteous and professional. Ken is class A and genuinely cares that you have a positive buying experience. More
by Dave B
Employees Worked With
Jose, Ray Czarnik, Kenneth Walter, Scott Czarnik
March 02, 2019
Absolutely Great Experience Car shopping is always a difficult thing. But car shopping at Jeep with Adam was a breeze. He covered everything I was looking for, and offered assist Car shopping is always a difficult thing. But car shopping at Jeep with Adam was a breeze. He covered everything I was looking for, and offered assistance in ways I never thought of. I felt ever need was met plus more. Great guy! More
by Robert Watkins
Employees Worked With
Adam Muhammad
March 01, 2019
AMAZING!!! This is our second car purchase from Adam. Once again, he went above and beyond to make sure we left with the car we wanted and comfortable with payme This is our second car purchase from Adam. Once again, he went above and beyond to make sure we left with the car we wanted and comfortable with payments. He did everything he could to make it happen, and for that we can’t thank him enough. His dedication to his customers shows the type of sales associate he is. He takes pride in what he does and always puts the customers first. Never a disappointment! He does everything in his power to make sure each and everyone of his customers walk out happy and satisfied. We will be seeing you again Adam in the near future. We will never deal with anyone else. Thank you so much for your hard work! More
by GinaMarcus
Employees Worked With
Adam Muhammad
February 27, 2019
College Student-Athlete Made Proud! Just want to give a shout-out to my man Adam! He hooked me up with an SUV that I have been wanting for the longest! Greatly appreciate his help and ha Just want to give a shout-out to my man Adam! He hooked me up with an SUV that I have been wanting for the longest! Greatly appreciate his help and hard work to make this happen for me! More
by Kennyp24
Employees Worked With
Adam Muhammad
February 23, 2019
Unexpected turn of events God bless this people I came in there for a trade in to refinance my truck which was at 24%.. where a few months ago Anderson Chevy denied me countless times and added seve I came in there for a trade in to refinance my truck which was at 24%.. where a few months ago Anderson Chevy denied me countless times and added several inquiries..but Charles, Bob, and Cody and the rest of the Napleton staff were determined not to let me go unsatisfied, even after i told them ima go after being turned down from my first inquiry..Me and my wife left with a 2019 Dodge Ram compared to my 2011 silverado on the same day with no downpayment, God Bless this dealership there not selfish only thinking about there business like others do.. but rather are selfless who think of there clients instead.. More
by Juju1519!
Employees Worked With
Napleton staff, Bob Gatelis, Charles Woods, Cody Sasek
