Napleton's River Oaks Chrysler Dodge Jeep Ram

Excellent Experience Ed Sanders, my salesman was great to work with. Ed was extremely polite and knowledgeable. I will definitely be recommending him to my friends and f Ed Sanders, my salesman was great to work with. Ed was extremely polite and knowledgeable. I will definitely be recommending him to my friends and family. More

Great Service I worked with Ed Sanders, he was very helpful and knowledgeable. He was very understanding to my needs and wants. He made sure the process went smoot I worked with Ed Sanders, he was very helpful and knowledgeable. He was very understanding to my needs and wants. He made sure the process went smoothly and all my needs were met before leaving. He was a great guy to work with, 2 thumbs up for Ed. More

Used car purchase Charles Woods was wonderful with assisting me in purchasing a car for my daughter. Great customer service. Would buy from him again. I’ve informed ot Charles Woods was wonderful with assisting me in purchasing a car for my daughter. Great customer service. Would buy from him again. I’ve informed others to come buy. More

Taking the time to do things right This is the 2nd vehicle I’ve purchased with Kens help. Works very hard to make it as pleasurable as possible . Very knowledgeable about vehicles and a This is the 2nd vehicle I’ve purchased with Kens help. Works very hard to make it as pleasurable as possible . Very knowledgeable about vehicles and always has his customers needs in mind. More

Great Experience My husband and I purchased a 2019 Pacifica here in May 2019 and had a great experience. Jay, Bob and Cody were great. Everyone we encountered was frie My husband and I purchased a 2019 Pacifica here in May 2019 and had a great experience. Jay, Bob and Cody were great. Everyone we encountered was friendly and personable. We got exactly the amount we wanted for our trade in and got a great deal on our new Pacifica. We are already thinking about returning for our next vehicle purchase. More

Very impressed Gator helped me far and beyond what he had to. Mo and Scotty finished the deal to where I was comfortable. All around a total awesome job . THANKS GAT Gator helped me far and beyond what he had to. Mo and Scotty finished the deal to where I was comfortable. All around a total awesome job . THANKS GATOR 🐊 More

Now I’m a believer Let me start by saying I don’t normally write reviews, but the exceptional service I witnessed has prompted me to write this one. My company has pu Let me start by saying I don’t normally write reviews, but the exceptional service I witnessed has prompted me to write this one. My company has purchased several vehicles from Ken including 3 ProMasters, to serve as delivery vans. Last week the transmission blew on one of the vans. We towed it to our local repairman.... $6,000 quote and two week wait. CUE KEN WALTER! We called Ken immediately, got the Van down to him at the dealership and he handled the rest. Ken had the van repaired and back to us in 4 days for nearly half the cost wIth a warranty. And if that wasn’t enough, Ken came to our facility and took our other 2 ProMasters down to the dealership for a tuneup. Ken and the service team had both Vans back to our location on the same day. Huge shoutout to Ken Walter and Andrew (service director) for going above and beyond for us. They saved us time, labor, and money. I could not have been more impressed. Ken and Andrew, thank you so much! More

Fantastic experience Sergio and the rest of the Napleton River Oaks Chrysler, Dodge andJeep team offered first class service from my first inquiry to even AFTER close. I'v Sergio and the rest of the Napleton River Oaks Chrysler, Dodge andJeep team offered first class service from my first inquiry to even AFTER close. I've bought several cars in my life and this was far from the agonizing process that buyers often endure. I felt as if Sergio and the rest of the staff were as concerned that the transaction wasn't as one- sided as most dealerships make you feel. There was a genuine concern to meet my demands and exhaust all options. If you're looking for a Chrysler, jeep or a dodge, you would be doing yourself a favor to stop at this dealership first. More

Adams Customer for life. Adam has had nothing but patience with me. I’ve went back and forth on a few vehicles couldn’t really decide which one I wanted to get. But Adam helpe Adam has had nothing but patience with me. I’ve went back and forth on a few vehicles couldn’t really decide which one I wanted to get. But Adam helped me he was ver knowledgeable of everything. He worked around my schedule even on his day off to get my car from somewhere else because I wanted what I wanted. And even uncle Charles was awesome when I came in just to test drive he made me feel right at home with no pressure. Adam was very thorough with explaining the payment and also I made him nuts looking at leasing or buying I couldn’t decide he broke it down real good, I have a great understanding now and because of that I decided to buy my very first BRAND NEW JEEP!!!! Thanx Adam and Thanx Uncle Charles and Napleton Jeep !!!! More

HORRIBLE and failure to comply with advertisement I was very dissatisfied with the service at Napleton’s River Oaks. To support my claim of attempting to get resolution I wrote letters addressed to I was very dissatisfied with the service at Napleton’s River Oaks. To support my claim of attempting to get resolution I wrote letters addressed to Ray Czarnik, (the owner) over and over because I thought he would care and would want to know, due to his awesome speech on May 3rd, in the presence of at least 15 people. My complaints: Door handle broke, Oil light on by the third day, not being able to get a response from Jake, 4 hr. wait, failed communication system and more, that I expressed to Anthony before expressing to Ray on Aug. 31. Ray was extremely abusive and rude in his tone and not the least bit bothered by the poor service on May 3rd or my inconveniences. Ray was not the least bit thankful for me attempting to reach him to resolve my issues and making him aware of poor customer service and other issues. His speech directed customers to let him know of any problems!!! He became irritated and impatient He used intimidating words as well as intimidating body language. He displayed arrogant and self righteous behavior. He talked down and spoke disrespectful to me.Ray used abuse of power and intimidation. I agree many reviews seem fake and written by his people. I do not recommend the service department to anyone...I have documents to support my claims. I doubt very seriously that he actually responded to the previous reviews. More