Napleton's River Oaks Chrysler Dodge Jeep Ram

Worst experience EVER! ! Took my Jeep Wrangler in on 6/14 and never received a call. I had to call them on 6/17. My service person never called back. I was told he was too b ! Took my Jeep Wrangler in on 6/14 and never received a call. I had to call them on 6/17. My service person never called back. I was told he was too busy to come to the phone. I called back on 6/18. My Jeep had not been looked at so I made a big fuss about it, then I was told by Kim, I could come pick it up, which I did!! They did NO work and I will never go back! Customer Service is HORRIBLE!!! More

Napleton has done an outstanding job working with me and getting me in the vehicle I desire. Thanks a lot Team! getting me in the vehicle I desire. Thanks a lot Team! More

Saw the vehicle that I wanted online on that Tuesday, told them about it and stated that I had 2K for a down payment. They text me the next day and I told them that I will be there on Friday evening and told them about it and stated that I had 2K for a down payment. They text me the next day and I told them that I will be there on Friday evening and asked them if I am qualified to purchase that particular vehicle because the car lot is a distance away from me and don't want my time and money coming out there to be wasted . Was texted a few times , including that Friday morning to remind me about the appointment I had that Friday. When i arrived , I was told that the vehicle was sold the night before. When the salesperson told me it was sold I saw a little notice stating that it was in stock . I had the salesperson show me several cars . I knew I wasn't going to buy any but if you waste my time and moneybthen I'll send that same energy back to you . More

The worst dealership also service center sucks the guy Brad that’s in service does not need to be working there he has no knowledge of what was wrong with my car. I have a BMW, the drive train malfunction Brad that’s in service does not need to be working there he has no knowledge of what was wrong with my car. I have a BMW, the drive train malfunction 2 message came across my screen of my car. I was told that it meant that my BMW warranty was about to expire. I looked at him like he was crazy. I told him that that was incorrect and if a warranty was about to expire, BMW would have called or sent a message in an email my car was there for approximately five days without being told anything and when I called to keep checking on my vehicle, I was put through different services a guy named Dawayne had me call back because he was supposed to be looking for me. A rental vehicle gave me his personal cell phone number told me to call back at four and did not even answer or reply back on the other hand my sales person. Justin was very nice and helpful. He did call me back after me constantly calling checking up because no one else thought enough to give me a call other than him. Good sales person overall. More

Edward Sanders was an amazing sale rep today! ! He was very knowledgeable and walked me through the entire process and was very open and transparent! ! He was very knowledgeable and walked me through the entire process and was very open and transparent! More

he helped us out with getting what we wanted and he did a great job helping us great job helping us More

My experience with Napleton dealership is always Great Ed. Sanders has been my dealer for a long time this is my 3rd car and I love it. Roberto and Konrad are awesome as well they assisted with my Deal to Ed. Sanders has been my dealer for a long time this is my 3rd car and I love it. Roberto and Konrad are awesome as well they assisted with my Deal today. It was a fast transaction and worth every minute. Thank you Guys for always being professional and helpful and honest. Good job More

Edward Sanders took great care of my family and I, getting my first car was a breeze thanks to him. getting my first car was a breeze thanks to him. More

Very friendly and helpful dealership and was able to get me into the deal that I wanted. me into the deal that I wanted. More

I was looking for a car something I can buy cash and my Father took me to Napleton's on Torrance Ave against everything I could believe in he told me about the Salman Edward and that he could get me togeth Father took me to Napleton's on Torrance Ave against everything I could believe in he told me about the Salman Edward and that he could get me together and I was thinking that dad every salesman say that but nevertheless he did he thang and I am now the owner of a brand new truck I’m walking away with way more than I thought Edward I can’t believe you did it thanks so much. More