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Napleton's River Oaks Chrysler Dodge Jeep Ram
Lansing, IL
874 Reviews
Family owned and in business for over 50 years, Napleton's River Oaks Chrysler Jeep Dodge RAM is your Lansing source for new Chrysler, new Jeep, new Dodge, new RAM , and used cars for customers in Highland, Orland Park, and River Oaks, IL. We are conveniently located off Highways 80/94 and 294 and are solely focused on providing you with an easy and enjoyable buying experience. Our friendly, knowledgeable staff will immediately take you under their wing and ensure your satisfaction and that all your expectations before, during, and after the sale will all be exceeded. Plus, we even give customers a $100 Customer Referral Bonus for recommending their friends and family to us! No matter what step you are at in the buying process, we promise to treat you the way you deserve to be treated.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 874 reviews
April 14, 2025
I had an excellent experience with the service department at Ed Napleton River Oaks Jeep site. From start to finish, the level of professionalism, care, courtesy, and communication was truly outstanding. at Ed Napleton River Oaks Jeep site. From start to finish, the level of professionalism, care, courtesy, and communication was truly outstanding. I'd like to give a special shoutout to the four incredible team members: Taj, Sharelle, Leslie and Carlos. Each of them went above and beyond to ensure everything was handled smoothly and efficiently. Their attention to detail, clear updates throughout the process, and friendly attitudes made all the difference. It's rare to find such well-curated service experience these days, and I'm grateful for the support, rides and expertise they provided. Highly recommend this team for anyone looking for top-notch car service. All the best to you all, Saundra More
by Saundra
Employees Worked With
Taj, Carlos, Leslie and Sharelle (Gentleman who aids with transportation)
March 24, 2025
Ed is the best he helped me with getting me a car and definitely did not let me leave without a car he was on top of his job and I definitely recommend for customers to go to him Ed would leave you with definitely did not let me leave without a car he was on top of his job and I definitely recommend for customers to go to him Ed would leave you with a great smile. More
by Marquita6bounds
Employees Worked With
March 22, 2025
Ed Sanders helped me out getting a brand new car 2025 best thing ever if you need a whip Ed Sanders is on the case quick as ever so come down and ask for him. best thing ever if you need a whip Ed Sanders is on the case quick as ever so come down and ask for him. More
by Akira orsby
Employees Worked With
March 15, 2025
I went and and got my Dream car. . A Grand Cherokee!!!!!! Mr. Ed Sanders helped me get approved and went above and beyond. I’m so grateful for him . A Grand Cherokee!!!!!! Mr. Ed Sanders helped me get approved and went above and beyond. I’m so grateful for him More
by b_kamesha
February 28, 2025
My sales person was Edward Sanders and he was very helpful and accommodating to my needs. helpful and accommodating to my needs. More
by Jimmywayne541
Employees Worked With
January 30, 2025
Edward Sanders & Sundae were very helpful and informative as they explained the situation to me and I understood what they were saying they also helped me to understand the situation with my other car Than as they explained the situation to me and I understood what they were saying they also helped me to understand the situation with my other car Thank you very much you guys were very helpful with my purchase and I'm very satisfied with my new car and I'm satisfied with it also Roberto was very informative about explaining the insurance gap to me as well they were as a collective a well oiled machine it was as if they complimented each other More
by Markyt66
January 22, 2025
This has to be the worst experience I've ever had with a service. I purchased a Jeep wrangler from this location on 10/23/24. My sales rep SUNDAE was amazing but service dept is Lazy and tells lies all the service. I purchased a Jeep wrangler from this location on 10/23/24. My sales rep SUNDAE was amazing but service dept is Lazy and tells lies all the time. Since the 1st week I had my wrangler I had some concerns about the suspension of the vehicle I was getting some weird wobbling while on the highway took it in they couldn't figure the out the problem. As the problem started to persist I've probably been to their service department about 3 times one time they had my car for 3 entire days no progress! I took a video of the issues I was having service tells me it's brakes but not once looked at the vehicle again. Now service has had my vehicle since 1/14/25 they figured the problem was struts and some sort of stabilizer however now I have to use my extended warranty and pay my $500 deductible for something I've been complaining about since the 1 week after purchasing the vehicle. Now at this point it's 1/22/2025 I have really no updates on the "parts" they had to order! They NEVER answer the phone! I have to get updates from my Salesperson when it's not even her job to do that! I DO NOT recommend this service department! They lie especially when you are a woman, and they are super lazy! My advisor Ryan was great!! That's it's that's all! I'm super pissed and I will be getting someone else involved! More
by Latosha B
