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Napleton's River Oaks Chrysler Dodge Jeep Ram
Lansing, IL
863 Reviews
Family owned and in business for over 50 years, Napleton's River Oaks Chrysler Jeep Dodge RAM is your Lansing source for new Chrysler, new Jeep, new Dodge, new RAM , and used cars for customers in Highland, Orland Park, and River Oaks, IL. We are conveniently located off Highways 80/94 and 294 and are solely focused on providing you with an easy and enjoyable buying experience. Our friendly, knowledgeable staff will immediately take you under their wing and ensure your satisfaction and that all your expectations before, during, and after the sale will all be exceeded. Plus, we even give customers a $100 Customer Referral Bonus for recommending their friends and family to us! No matter what step you are at in the buying process, we promise to treat you the way you deserve to be treated.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 863 reviews
November 09, 2024
Manny Vegas is your guy bought a car from him. He went above and beyond to make me happy. Appreciate all he’s done. Would definitely buy from him again straight honest and friendly. Paul Swanson He went above and beyond to make me happy. Appreciate all he’s done. Would definitely buy from him again straight honest and friendly. Paul Swanson More
by Qb232323
Employees Worked With
Manny Vegas
November 05, 2024
Ed Sanders was the absolute best. He made the process really seamless and actually enjoyable. He restored my faith in Napleton and I'm glad that I came today! He made the process really seamless and actually enjoyable. He restored my faith in Napleton and I'm glad that I came today! More
by dagoldenlife
Employees Worked With
October 28, 2024
Ed Sanders and the rest of the crew is wonderful, I have only had great experiences with everyone. only had great experiences with everyone. More
by Wendy Cotton
Employees Worked With
October 25, 2024
One of the beat sell mam we had will do business with him again and send friends again and send friends More
by bigcvarner69
Employees Worked With
October 17, 2024
Sundae Henderson Is the bomb I walked in the same day to purchase my new 2021 Honda CR-V great top notch customer service and everything went really smooth she was very helpful way before I even had the opp purchase my new 2021 Honda CR-V great top notch customer service and everything went really smooth she was very helpful way before I even had the opportunity to meet her. The dealership is also nice and clean and everyone seemed pretty friendly. I would definitely give 5 Stars with 5 being the highest. And now my fiance is about to purchase his other vehicle from here. I recommend anyone who's looking for not just a nice ride but good quality More
by mslew26
Employees Worked With
Other Employees :
Roberto in Finance that deals with the titles and paperwork I give him 5 stars also
September 25, 2024
Spoke with Allen who goes by “The Car Guy” on Facebook. He was extremely rude and condescending. He also tried to tell me that I was using a fake social “cpn” when I wasn’t. I tried telling him that was my He was extremely rude and condescending. He also tried to tell me that I was using a fake social “cpn” when I wasn’t. I tried telling him that was my correct social and there must’ve have been an issue on his end but instead he wanted to believe whatever that computer was telling him (as if technology doesn’t mess up sometimes) More
by aliyah
Employees Worked With
Allen
August 17, 2024
The most horrible customer service I have ever experienced! This includes the non responsive management, service attendant Stephen and manager Mark. The car as I write has been in there for a mont experienced! This includes the non responsive management, service attendant Stephen and manager Mark. The car as I write has been in there for a month, under factory warranty and still is not fixed! They do not return calls, they don’t ever have to worry about us buying dodge, jeep or even American! Next stop Better Business Bureau! They are an epic fail! More
by Frustrated
Employees Worked With
Mark
August 11, 2024
Used to love this dealer until they changed mangmnt Bought many cars & trucks from them and will never return! Bought my Ram in for service the Servc tech finally approached me ( his name is Ken) final Bought many cars & trucks from them and will never return! Bought my Ram in for service the Servc tech finally approached me ( his name is Ken) finally talked to me after 30 min . Very rude no "welcome sir" . He tells me he will call me once they know whats up . I said let me know asap so I can rent a car ( Mind you its there for the 3rd time for the same issue which is under warranty ) So at 9:30 am I leave now its 4:30 pm no call So I call in and Im told the Truck was ready at noon and the tech Ken left at 4 pm . I ask why no one called me and the response is HUH ? I don't know I come in and they charge me $200 bucks for Warrnty covered Items I call the service Manger Mark Szydo ? He is like sorry I will give you a free oil change ..Im like really for all this trouble . I came in and sat across from Mark he knows the trouble they put me through no apology ...So Napelton is now Nopelton Left many msgs to mangmnt no return calls Terrible dishonest dealership Buyer beware stay away from them trust me you will thank me later More
by Kennyram
August 09, 2024
Exemplary service, extremely professional, diligent and efficient. Had the pleasure of working with Ed, not only was be knowledgeable but very helpful. efficient. Had the pleasure of working with Ed, not only was be knowledgeable but very helpful. More
by Mzsilver03
Employees Worked With
July 29, 2024
The service and experience I have received from Napleton's River Oaks Chrysler Dodge Jeep Ram IS THE WORST. This dealership has been so dismissive to my requests and issues it’s insane. Alllll my Napleton's River Oaks Chrysler Dodge Jeep Ram IS THE WORST. This dealership has been so dismissive to my requests and issues it’s insane. Alllll my girlies pls find another dealership where they don’t ignore women’s concerns.My jeep was making noise when I was breaking so I took it in for inspection. I was told breaks were good and the guy asked, “well how are you breaking”… not sure if it’s because I am a woman. Took my jeep in a THIRD time to have it inspected as the noise got worse and I was told I needed new rotors, break pads, hoses and calipers… HOW DO MY BREAKS GO FROM BEING FINE TO NOW NEEDING ALL THESE THINGS .. Not sure why it took 3 times for it be inspected for them to find the issue. Like who is working on these inspections and how is management not involved this is so dangerous. I decided to get service done for my breaks this past Friday and went to pick up my jeep Saturday. Just to add the cherry on top this dealership lost my key to my Jeep. I was not told anything until after waiting for 45 min in the lobby I got up and politely asked what was taking so long and then they told me. I thankfully had my spare and told them to call me when they found my key. It is now MONDAY 10 AM and I have not heard anything since. This dealership has no type of accountability for the TERRIBLE service they provide. Had they listened to me when I took my jeep in I would’ve probably not needed new rotors and break pads as I had switched them in October. I paid close to $1,000 in labor and parts and still had a HORRIBLE experience. I truly feel like they take women as a joke and are so dismissive to anything that is said. If I did not have a video to prove the noise my jeep was making they would’ve told me again breaks were fine. ONCE I GOT IN MY JEEP MY WINDSHIELD PHONE HOLDER WAS ALSO BROKEN. I tried to partner up with manager RICK and he no longer works there.. what is happening. THIS DEALERSHIP NEEDS TO DO BETTER TO ALLL CLIENTS BUT ALSO TO WOMEN. I’ve wasted so much time and have also taken off of work and this dealership truly does not value the time of their customers. More
by jcasta
Employees Worked With
rick
