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Napleton's River Oaks Chrysler Dodge Jeep Ram
Lansing, IL
868 Reviews
Family owned and in business for over 50 years, Napleton's River Oaks Chrysler Jeep Dodge RAM is your Lansing source for new Chrysler, new Jeep, new Dodge, new RAM , and used cars for customers in Highland, Orland Park, and River Oaks, IL. We are conveniently located off Highways 80/94 and 294 and are solely focused on providing you with an easy and enjoyable buying experience. Our friendly, knowledgeable staff will immediately take you under their wing and ensure your satisfaction and that all your expectations before, during, and after the sale will all be exceeded. Plus, we even give customers a $100 Customer Referral Bonus for recommending their friends and family to us! No matter what step you are at in the buying process, we promise to treat you the way you deserve to be treated.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 868 reviews
February 28, 2025
My sales person was Edward Sanders and he was very helpful and accommodating to my needs. helpful and accommodating to my needs. More
by Jimmywayne541
Employees Worked With
January 30, 2025
Edward Sanders & Sundae were very helpful and informative as they explained the situation to me and I understood what they were saying they also helped me to understand the situation with my other car Than as they explained the situation to me and I understood what they were saying they also helped me to understand the situation with my other car Thank you very much you guys were very helpful with my purchase and I'm very satisfied with my new car and I'm satisfied with it also Roberto was very informative about explaining the insurance gap to me as well they were as a collective a well oiled machine it was as if they complimented each other More
by Markyt66
January 22, 2025
This has to be the worst experience I've ever had with a service. I purchased a Jeep wrangler from this location on 10/23/24. My sales rep SUNDAE was amazing but service dept is Lazy and tells lies all the service. I purchased a Jeep wrangler from this location on 10/23/24. My sales rep SUNDAE was amazing but service dept is Lazy and tells lies all the time. Since the 1st week I had my wrangler I had some concerns about the suspension of the vehicle I was getting some weird wobbling while on the highway took it in they couldn't figure the out the problem. As the problem started to persist I've probably been to their service department about 3 times one time they had my car for 3 entire days no progress! I took a video of the issues I was having service tells me it's brakes but not once looked at the vehicle again. Now service has had my vehicle since 1/14/25 they figured the problem was struts and some sort of stabilizer however now I have to use my extended warranty and pay my $500 deductible for something I've been complaining about since the 1 week after purchasing the vehicle. Now at this point it's 1/22/2025 I have really no updates on the "parts" they had to order! They NEVER answer the phone! I have to get updates from my Salesperson when it's not even her job to do that! I DO NOT recommend this service department! They lie especially when you are a woman, and they are super lazy! My advisor Ryan was great!! That's it's that's all! I'm super pissed and I will be getting someone else involved! More
by Latosha B
December 14, 2024
I’ve been to many car dealers, coming to Napleton was the best decision Ed Sanders was great,very knowledgeable about my deal .and made the car buying experience an easy one. I’m going to enjoy my new ride a best decision Ed Sanders was great,very knowledgeable about my deal .and made the car buying experience an easy one. I’m going to enjoy my new ride and will recommend Napleton -Ed Sanders to anyone looking to purchase a car. Thank you More
by Benitap36
Employees Worked With
November 09, 2024
Manny Vegas is your guy bought a car from him. He went above and beyond to make me happy. Appreciate all he’s done. Would definitely buy from him again straight honest and friendly. Paul Swanson He went above and beyond to make me happy. Appreciate all he’s done. Would definitely buy from him again straight honest and friendly. Paul Swanson More
by Qb232323
Employees Worked With
Manny Vegas
November 05, 2024
Ed Sanders was the absolute best. He made the process really seamless and actually enjoyable. He restored my faith in Napleton and I'm glad that I came today! He made the process really seamless and actually enjoyable. He restored my faith in Napleton and I'm glad that I came today! More
by dagoldenlife
Employees Worked With
October 28, 2024
Ed Sanders and the rest of the crew is wonderful, I have only had great experiences with everyone. only had great experiences with everyone. More
by Wendy Cotton
Employees Worked With
October 25, 2024
One of the beat sell mam we had will do business with him again and send friends again and send friends More
by bigcvarner69
Employees Worked With
October 17, 2024
Sundae Henderson Is the bomb I walked in the same day to purchase my new 2021 Honda CR-V great top notch customer service and everything went really smooth she was very helpful way before I even had the opp purchase my new 2021 Honda CR-V great top notch customer service and everything went really smooth she was very helpful way before I even had the opportunity to meet her. The dealership is also nice and clean and everyone seemed pretty friendly. I would definitely give 5 Stars with 5 being the highest. And now my fiance is about to purchase his other vehicle from here. I recommend anyone who's looking for not just a nice ride but good quality More
by mslew26
Employees Worked With
Other Employees :
Roberto in Finance that deals with the titles and paperwork I give him 5 stars also
