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Napleton's Palatine Subaru
Palatine, IL
184 Reviews
When Grandpa Ed Napleton opened his first Buick store in 1931, he had one guiding business principle: common courtesy. That is, the customer always comes first. The 'Family Secret' must count for something: like 300,000 plus satisfied customers. Underscoring that secret's importance is the fact that about 67% of Napleton customers are repeat customers. It's readily apparent that Grandpa Ed Napleton was onto something big.
Ed Napleton had one son, Francis, who has worked continuously in the family business since 1940. The family then obtained a DeSoto dealership followed by a Chrysler Plymouth franchise. In 1960, Ed semi-retired from the auto business secure in the knowledge of a job well done.
Fran Napleton became the driving force for the family. It was then that Fran Napleton saw major opportunities to expand on what his father had started. Thanks to Fran's foresight, hard work & sacrifice, another store was obtained in 1976. Fran's diligence and commitment have earned the respect of his six sons, five of whom have followed in his footsteps by distinguishing themselves as leaders and innovators in the retail automobile business.
Today, Napleton dealerships number 24 franchises and 18 state-of-the-art sales & service facilities, providing employment for over 600 men and women. The cars sold by the Napleton's have gone from crank starters & solid tires to air bags & ABS, from rumble seats to integrated child seats. Times change but one thing hasn't: common courtesy.
The Napleton's see no reason to change. After all, we'd like to stay in business another 65 years and continue the legacy of Ed Napleton. He was quite a guy.
We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Located in Palatine, Illinois, the staff at Napleton's Palatine Subaru will help you find the Subaru vehicle you want. At Napleton's Palatine Subaru we offer a searchable online inventory of new Subaru cars in Palatine, along with well-maintained used cars by today's top manufacturers. Come on in and take a test drive! Our sales staff will help you find that new Subaru or quality used car that you have been searching for.
For years, the financial staff at Napleton's Palatine Subaru has offered expert advice for those seeking an affordable Subaru car loan or lease. Our service doesn't just stop there. Palatine customers can come in and take advantage of our knowledgeable Subaru car repair technicians and a fully-stocked inventory of Subaru auto parts.
Whether you are looking for a Subaru, or a pre-owned car or truck, Napleton's Palatine Subaru is here to help. If you don't see what you are looking for, click on CarFinder and simply fill out the form. We will let you know when vehicles arrive that match your search! If you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions. We are conveniently located at 1911 N Rand Rd. You can also reach Napleton's Palatine Subaru any time by filling out our contact form or calling us. The entire staff at Napleton's Palatine Subaru looks forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 AM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 AM
Sunday Closed
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Showing 184 reviews
March 23, 2022
Bobby was very patient with my decision making process. He thoroughly answered all my questions. He also called me a week later to see how I was liking my new ride. I was very happy with his service. He thoroughly answered all my questions. He also called me a week later to see how I was liking my new ride. I was very happy with his service. More
by mrlagaya
Employees Worked With
Bobby Crane
March 22, 2022
The process was smooth and Ron was helpful and personable. We showed up for the last appointment of the day and the staff worked with us past their closing time. We are happy we purchased our car personable. We showed up for the last appointment of the day and the staff worked with us past their closing time. We are happy we purchased our car from this dealership! More
by Ttrue
Employees Worked With
ronald confer
March 22, 2022
Had a great experience buying a used car here! Miguel helped us narrow down our options without putting any pressure on us to choose a certain car or make a purchase right away, which other dealer Miguel helped us narrow down our options without putting any pressure on us to choose a certain car or make a purchase right away, which other dealerships have done in the past. I would like to thank the entire team at Napleton Palatine Subaru, especially Miguel, for helping me get a great car at an affordable price. More
by Marycatherine2113
Employees Worked With
Peter Staszalek, Miguel Palomino
March 21, 2022
It was a great buying experience with Joe McAvoy as my sales rep. He was knowledgeable, patient and friendly. He took the time to answer all of my questions. I’ll definitely recommend him to my friends. sales rep. He was knowledgeable, patient and friendly. He took the time to answer all of my questions. I’ll definitely recommend him to my friends. More
by mapaolella3
Employees Worked With
Joe McAvoy
March 19, 2022
Everything from start to finish was wonderful! Bobby and Mike made the process very smooth. I learned a ton about Subaru and about my new Outback and I drove off feeling totally prepared with ever Bobby and Mike made the process very smooth. I learned a ton about Subaru and about my new Outback and I drove off feeling totally prepared with everything. I’m excited to be a first time Subaru owner and I have a feeling this won’t be my last one. Thank you guys for everything! More
by Katepoznan
Employees Worked With
Bobby Crane
March 15, 2022
Bobby Crane was polite and professional. He took the time to thoroughly review the features of our new vehicle. The business office was well prepared to review and explain the paperwork. He took the time to thoroughly review the features of our new vehicle. The business office was well prepared to review and explain the paperwork. It was a nice experience buying a vehicle from Napleton Palatine Subaru. More
by Djjsa
Employees Worked With
Theo Davis, Bobby Crane
March 12, 2022
Wonderful experience and very professional, courteous, and attentive. I would highly recommend this dealership. Had a great salesman who was very patient and felt I got a good amount on my trade in and attentive. I would highly recommend this dealership. Had a great salesman who was very patient and felt I got a good amount on my trade in too. More
by Wendyrue0322
Employees Worked With
Peter Staszalek, Bobby Crane
March 10, 2022
This is a great dealership. Joe is probably the best sales person that has ever helped me purchase a car. You will find honest people here that will work with you! Joe is probably the best sales person that has ever helped me purchase a car. You will find honest people here that will work with you! More
by Mcraelius
Employees Worked With
Joe McAvoy
