The work asked for was done correctly. However, when my husband picked up the car the headlights were moved from auto on to off. The seat settings were no longer set to our preferences. I do not understand why either of these settings needed to be changed by the technicians. The work was concerning a tsps warning light and spark plugs. Please let your techs know to leave the personal settings alone next time!

On my last visit Elena Rojas was so pleasant, helpful and thorough! All the staff are friendly and always greet everyone with smile.

Always a good experience at Napleton Palatine Subaru. Each associate and management representative from all departments is professional, customer service oriented and efficient. This visit dealings with Dan Huff and Elena Rojas were exemplary.

Your appointment system is very easy, and your customer service is efficient. I have been leasing Subarus recently, so my cars are relatively new and trouble-free. I have never had trouble with any of my leased cars. I feel that your service department goes out of its way to go over every aspect of my car, which makes me confident in its trouble-free functioning. On Nov 5th of this year I brought me Crosstrek in for an overdue service and was taken care of by Ryan Cuellar. He was very kind and considerate of me personally and used several "specials" and discounts to give me the best price possible. I waited in your comfortable waiting area. I could not have been more pleased. I was given two opportunities to evaluate my service, which I tried to do, but I'm not sure you received my input. I was not able to follow the prompts. It kept asking me for something I'd never heard of. A site key? What's that? I did my best to provide an excellent rating, but was unable to navigate the form. That's my only criticism of my service and the excellent care I was given by Ryan.

Napleton Subaru is very thorough with auto inspections. The staff is pleasant and accommodating to my needs. Im pleased with the service I receive at Napleton Subaru.

I’ve consistently had a great experience getting my vehicle serviced at Napleton Subaru of Palatine. The service team is quick, efficient, and always professional. Whether it's routine maintenance or more in-depth work, the turnaround time is impressively fast. One thing I really appreciate is that a loaner vehicle is always available if needed, which makes scheduling service much more convenient. The whole process is smooth from start to finish. If you're looking for a reliable and customer-friendly place to service your Subaru, I definitely recommend Napleton Subaru of Palatine.