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Napleton's Palatine Subaru

Palatine, IL

4.4
174 Reviews

1911 N Rand Rd

Palatine, IL

60074

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Showing 174 reviews

April 23, 2021

We were very pleased with our experience at Napleton's Subaru! Our salesman, Peter Staszalek, was very professional, knowledgeable, and patient as we carefully chose our new Forester. More

by syverclan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Staszalek
Oct 10, 2021 -

Napleton's Palatine Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 27, 2021

Made an appt to buy a car, called to say I was on my way (an hour drive), showed up and they were selling it to another person. Their response "the other people got there first" Napleton is about sales, More

by clew416
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Cary, Sheldon Joy
Oct 10, 2021 -

Napleton's Palatine Subaru responded

Hi, we appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to our General Manager, Danny Napleton at dn@napletonmail.com and we will do our best to make this better. Take care!

March 26, 2021

Just gonna leave this here. This is the email I sent out after the dealership followed up with me: Thanks for reaching out. I appreciate you saying you would like to hear my opinion even though you will More

by CJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Napleton, Kyle Crump
February 22, 2021

Wish I could tell you how my car buying went but it never got that far. The car was a 2010 outback was listed online for $8443. I inquired and received a text from Joe McAvoy rather quickly. We spoke on the More

by Blak
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Joe McAvoy and almost Daniel
Oct 10, 2021 -

Napleton's Palatine Subaru responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to our General Manager, Danny Napleton at dn@napletonmail.com and we will do our best to make this better. Take care!

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