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Napleton's Palatine Subaru
Palatine, IL
184 Reviews
When Grandpa Ed Napleton opened his first Buick store in 1931, he had one guiding business principle: common courtesy. That is, the customer always comes first. The 'Family Secret' must count for something: like 300,000 plus satisfied customers. Underscoring that secret's importance is the fact that about 67% of Napleton customers are repeat customers. It's readily apparent that Grandpa Ed Napleton was onto something big.
Ed Napleton had one son, Francis, who has worked continuously in the family business since 1940. The family then obtained a DeSoto dealership followed by a Chrysler Plymouth franchise. In 1960, Ed semi-retired from the auto business secure in the knowledge of a job well done.
Fran Napleton became the driving force for the family. It was then that Fran Napleton saw major opportunities to expand on what his father had started. Thanks to Fran's foresight, hard work & sacrifice, another store was obtained in 1976. Fran's diligence and commitment have earned the respect of his six sons, five of whom have followed in his footsteps by distinguishing themselves as leaders and innovators in the retail automobile business.
Today, Napleton dealerships number 24 franchises and 18 state-of-the-art sales & service facilities, providing employment for over 600 men and women. The cars sold by the Napleton's have gone from crank starters & solid tires to air bags & ABS, from rumble seats to integrated child seats. Times change but one thing hasn't: common courtesy.
The Napleton's see no reason to change. After all, we'd like to stay in business another 65 years and continue the legacy of Ed Napleton. He was quite a guy.
We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Located in Palatine, Illinois, the staff at Napleton's Palatine Subaru will help you find the Subaru vehicle you want. At Napleton's Palatine Subaru we offer a searchable online inventory of new Subaru cars in Palatine, along with well-maintained used cars by today's top manufacturers. Come on in and take a test drive! Our sales staff will help you find that new Subaru or quality used car that you have been searching for.
For years, the financial staff at Napleton's Palatine Subaru has offered expert advice for those seeking an affordable Subaru car loan or lease. Our service doesn't just stop there. Palatine customers can come in and take advantage of our knowledgeable Subaru car repair technicians and a fully-stocked inventory of Subaru auto parts.
Whether you are looking for a Subaru, or a pre-owned car or truck, Napleton's Palatine Subaru is here to help. If you don't see what you are looking for, click on CarFinder and simply fill out the form. We will let you know when vehicles arrive that match your search! If you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions. We are conveniently located at 1911 N Rand Rd. You can also reach Napleton's Palatine Subaru any time by filling out our contact form or calling us. The entire staff at Napleton's Palatine Subaru looks forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 AM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 AM
Sunday Closed
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Showing 184 reviews
November 18, 2021
Daniel was terrific, so kind and helpful. He made the whole transaction pleasant. Would recommend him to anyone wanting to get a Subaru. Thank you! whole transaction pleasant. Would recommend him to anyone wanting to get a Subaru. Thank you! More
by Subarufan
Employees Worked With
Daniel Byun
November 18, 2021
I purchased my 2021 STi from here, Joe McAvoy made this purchase go so smoothly! He helped me get my dream car and had a great time doing so!! I highly recommend Napleton Palatine Subaru! He went above and purchase go so smoothly! He helped me get my dream car and had a great time doing so!! I highly recommend Napleton Palatine Subaru! He went above and beyond with the purchase of this car! I'm very excited to start my journey with my 21 STi! Thank you so much!! More
by DreamSubaru
Employees Worked With
Nolan Riley , Joe McAvoy
November 15, 2021
New vehicle purchase was seamless….Daniel, our sales associate was very knowledgeable and helpful. He took the time to explain and demonstrate each feature of our new Ascent! associate was very knowledgeable and helpful. He took the time to explain and demonstrate each feature of our new Ascent! More
by pamela1857
Employees Worked With
Daniel Byun
November 14, 2021
Mapleton Palatine Subaru is a beautiful place on the inside and outside. The cars were very nice and clean. The inside looks amazing and it has an entertainment room for children .They have refreshmen inside and outside. The cars were very nice and clean. The inside looks amazing and it has an entertainment room for children .They have refreshments and healthy snacks. When I walked into the door Theo greeted me with a friendly smile. He was fantastic very knowledgeable about everything all-around nice genuine guy. Daniel what has also very nice person and funny. I will highly recommend this establishment to my friends and anyone else Thank you Theo and Daniel for the exceptional customer service More
by Yvonne Clay
Employees Worked With
Theo Davis, Daniel Byun
November 11, 2021
Absolutely awesome experience!! Dan was super friendly and very knowledgeable about anything Subaru. These guys make you feel like you’re at home, will 100% refer friends and family! and very knowledgeable about anything Subaru. These guys make you feel like you’re at home, will 100% refer friends and family! More
by Cyn
Employees Worked With
Dan Garcia
