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Napleton's Palatine Subaru
Palatine, IL
184 Reviews
When Grandpa Ed Napleton opened his first Buick store in 1931, he had one guiding business principle: common courtesy. That is, the customer always comes first. The 'Family Secret' must count for something: like 300,000 plus satisfied customers. Underscoring that secret's importance is the fact that about 67% of Napleton customers are repeat customers. It's readily apparent that Grandpa Ed Napleton was onto something big.
Ed Napleton had one son, Francis, who has worked continuously in the family business since 1940. The family then obtained a DeSoto dealership followed by a Chrysler Plymouth franchise. In 1960, Ed semi-retired from the auto business secure in the knowledge of a job well done.
Fran Napleton became the driving force for the family. It was then that Fran Napleton saw major opportunities to expand on what his father had started. Thanks to Fran's foresight, hard work & sacrifice, another store was obtained in 1976. Fran's diligence and commitment have earned the respect of his six sons, five of whom have followed in his footsteps by distinguishing themselves as leaders and innovators in the retail automobile business.
Today, Napleton dealerships number 24 franchises and 18 state-of-the-art sales & service facilities, providing employment for over 600 men and women. The cars sold by the Napleton's have gone from crank starters & solid tires to air bags & ABS, from rumble seats to integrated child seats. Times change but one thing hasn't: common courtesy.
The Napleton's see no reason to change. After all, we'd like to stay in business another 65 years and continue the legacy of Ed Napleton. He was quite a guy.
We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Located in Palatine, Illinois, the staff at Napleton's Palatine Subaru will help you find the Subaru vehicle you want. At Napleton's Palatine Subaru we offer a searchable online inventory of new Subaru cars in Palatine, along with well-maintained used cars by today's top manufacturers. Come on in and take a test drive! Our sales staff will help you find that new Subaru or quality used car that you have been searching for.
For years, the financial staff at Napleton's Palatine Subaru has offered expert advice for those seeking an affordable Subaru car loan or lease. Our service doesn't just stop there. Palatine customers can come in and take advantage of our knowledgeable Subaru car repair technicians and a fully-stocked inventory of Subaru auto parts.
Whether you are looking for a Subaru, or a pre-owned car or truck, Napleton's Palatine Subaru is here to help. If you don't see what you are looking for, click on CarFinder and simply fill out the form. We will let you know when vehicles arrive that match your search! If you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions. We are conveniently located at 1911 N Rand Rd. You can also reach Napleton's Palatine Subaru any time by filling out our contact form or calling us. The entire staff at Napleton's Palatine Subaru looks forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 AM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 AM
Sunday Closed
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Showing 184 reviews
November 27, 2021
This experience was very professional. Daniel and Chris were very good to work with. We started our new car search at this dealership and came back to purchase. My only negative was the price adjustment were very good to work with. We started our new car search at this dealership and came back to purchase. My only negative was the price adjustment due to supply and demand issues. Overall a good experience and would start here again. More
by jcduran0
Employees Worked With
Daniel Byun
November 27, 2021
Great experience. Joe made the journey very convenient for us. We highly appreciate his professionalism. Thanking subaru napleton for helping us through this process. for us. We highly appreciate his professionalism. Thanking subaru napleton for helping us through this process. More
by Zila02
Employees Worked With
Joe McAvoy
November 27, 2021
Very professional dealership, positive interactions with Sales team, Parts and Service, and Finance. Top notch all around. Purchasing a new car can be a challenge, and very stressful, but the helpful team a Sales team, Parts and Service, and Finance. Top notch all around. Purchasing a new car can be a challenge, and very stressful, but the helpful team at Palatine Subaru made for a streamlined experience. Highly recommended. More
by Tom
Employees Worked With
Joe McAvoy
November 25, 2021
Fantastic experience working with Joe and the Subaru sales team. All my questions were answered and expectations met. I look forward to owning my Outback for many years to come. And, when I am ready sales team. All my questions were answered and expectations met. I look forward to owning my Outback for many years to come. And, when I am ready for another car, I will be looking Subaru and Joe up again! More
by SubaruBuyer4Life
Employees Worked With
Theo Davis, Joe McAvoy, Bobby Crane
November 24, 2021
I would like to thank Devin, Chris, and all of Napleton’s staff for restoring my faith in the car buying process. They were helpful and responsive to our needs and concerns and extended extra effort to make staff for restoring my faith in the car buying process. They were helpful and responsive to our needs and concerns and extended extra effort to make sure we were satisfied with all aspects of the car buying process. After 6 months of looking for the right dealer, the right car, at the right price, we finally drove our new car home today. Thank you Napleton’s! More
by CD
Employees Worked With
Devin Riley
November 24, 2021
Very easy to work with, knowledgeable, and courteous. Bobby was with me every step of the way purchasing my car from Napleton’s Palatine Subaru. I would recommend him and the staff at Napleton’s to anyon Bobby was with me every step of the way purchasing my car from Napleton’s Palatine Subaru. I would recommend him and the staff at Napleton’s to anyone looking to purchase a new or used car! More
by Tomkelble
Employees Worked With
Bobby Crane
November 22, 2021
Even with a shortage of vehicles, Dan managed to find me a great used SUV that fit my budget. I felt that entire experience was stress free with absolutely no pressure to purchase. Thanks Dan Garcia for all a great used SUV that fit my budget. I felt that entire experience was stress free with absolutely no pressure to purchase. Thanks Dan Garcia for all your efforts and help. I'm still not a big Ford fan but I love my Escape. Maybe when all these shortages are done and over with, I'll pick up a new Subaru!! Wishing the Napelton team a wonderful Holiday Season. Thanx again!! C. Bender Arlington Heights, IL. More
by Chop31162
Employees Worked With
Dan Garcia, Mark Carey
November 21, 2021
Devin was able to come on her day off on a short notice to make sure i was able to get my car that day That says a lot about her. Im really happy of how smooth the process was and i got the answer to all to make sure i was able to get my car that day That says a lot about her. Im really happy of how smooth the process was and i got the answer to all my questions More
by belen
Employees Worked With
Devin Riley
