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Napleton's Palatine Subaru

Palatine, IL

4.4
174 Reviews

1911 N Rand Rd

Palatine, IL

60074

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Showing 174 reviews

November 28, 2021

Great experience. Bobby was excellent.. Financing was excellent and Love the car and will recommend you. More

by Jenny18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Crane
Nov 30, 2021 -

Napleton's Palatine Subaru responded

Hi, we're happy to hear you had such a positive experience with our team! We hope you continue to choose us for all your automotive needs! Take care!

November 27, 2021

Very professional dealership, positive interactions with Sales team, Parts and Service, and Finance. Top notch all around. Purchasing a new car can be a challenge, and very stressful, but the helpful team a More

by Tom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe McAvoy
Nov 30, 2021 -

Napleton's Palatine Subaru responded

Hi Tom, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 27, 2021

This experience was very professional. Daniel and Chris were very good to work with. We started our new car search at this dealership and came back to purchase. My only negative was the price adjustment More

by jcduran0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Byun
Nov 30, 2021 -

Napleton's Palatine Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 27, 2021

Great experience. Joe made the journey very convenient for us. We highly appreciate his professionalism. Thanking subaru napleton for helping us through this process. More

by Zila02
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe McAvoy
Nov 30, 2021 -

Napleton's Palatine Subaru responded

Hi, we're happy to hear you had such a positive experience with our team! We want all our customers to feel this way when leaving our dealership!

November 24, 2021

Very easy to work with, knowledgeable, and courteous. Bobby was with me every step of the way purchasing my car from Napleton’s Palatine Subaru. I would recommend him and the staff at Napleton’s to anyon More

by Tomkelble
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Crane
Nov 27, 2021 -

Napleton's Palatine Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 24, 2021

I would like to thank Devin, Chris, and all of Napleton’s staff for restoring my faith in the car buying process. They were helpful and responsive to our needs and concerns and extended extra effort to make More

by CD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Riley
Nov 30, 2021 -

Napleton's Palatine Subaru responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. Thank you so much for your feedback! We hope you have a great day!

November 24, 2021

Fantastic experience working with Joe and the Subaru sales team. All my questions were answered and expectations met. I look forward to owning my Outback for many years to come. And, when I am ready More

by SubaruBuyer4Life
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theo Davis, Joe McAvoy, Bobby Crane
Nov 30, 2021 -

Napleton's Palatine Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

November 22, 2021

Even with a shortage of vehicles, Dan managed to find me a great used SUV that fit my budget. I felt that entire experience was stress free with absolutely no pressure to purchase. Thanks Dan Garcia for all More

by Chop31162
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Garcia, Mark Carey
Nov 24, 2021 -

Napleton's Palatine Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

November 21, 2021

Devin was able to come on her day off on a short notice to make sure i was able to get my car that day That says a lot about her. Im really happy of how smooth the process was and i got the answer to all More

by belen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Riley
Nov 22, 2021 -

belen responded

.

Nov 22, 2021 -

Napleton's Palatine Subaru responded

Hello, thank you for your kind review; we are happy to pass along your comments to Devin here at Napleton's Palatine Subaru! We hope you continue to choose us for all your automotive needs! Take care!

November 21, 2021

Good experience. Joe McAvoy was helpful and professional. We shall see what awaits ahead on this journey! More

by AB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe McAvoy
Nov 21, 2021 -

AB responded

Overall a good / solid experience, if you know what you need and looking for.

Nov 21, 2021 -

AB responded

Overall a good / solid experience, if you know what you need and looking for.

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