Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Palatine Subaru
Palatine, IL
184 Reviews
When Grandpa Ed Napleton opened his first Buick store in 1931, he had one guiding business principle: common courtesy. That is, the customer always comes first. The 'Family Secret' must count for something: like 300,000 plus satisfied customers. Underscoring that secret's importance is the fact that about 67% of Napleton customers are repeat customers. It's readily apparent that Grandpa Ed Napleton was onto something big.
Ed Napleton had one son, Francis, who has worked continuously in the family business since 1940. The family then obtained a DeSoto dealership followed by a Chrysler Plymouth franchise. In 1960, Ed semi-retired from the auto business secure in the knowledge of a job well done.
Fran Napleton became the driving force for the family. It was then that Fran Napleton saw major opportunities to expand on what his father had started. Thanks to Fran's foresight, hard work & sacrifice, another store was obtained in 1976. Fran's diligence and commitment have earned the respect of his six sons, five of whom have followed in his footsteps by distinguishing themselves as leaders and innovators in the retail automobile business.
Today, Napleton dealerships number 24 franchises and 18 state-of-the-art sales & service facilities, providing employment for over 600 men and women. The cars sold by the Napleton's have gone from crank starters & solid tires to air bags & ABS, from rumble seats to integrated child seats. Times change but one thing hasn't: common courtesy.
The Napleton's see no reason to change. After all, we'd like to stay in business another 65 years and continue the legacy of Ed Napleton. He was quite a guy.
We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Located in Palatine, Illinois, the staff at Napleton's Palatine Subaru will help you find the Subaru vehicle you want. At Napleton's Palatine Subaru we offer a searchable online inventory of new Subaru cars in Palatine, along with well-maintained used cars by today's top manufacturers. Come on in and take a test drive! Our sales staff will help you find that new Subaru or quality used car that you have been searching for.
For years, the financial staff at Napleton's Palatine Subaru has offered expert advice for those seeking an affordable Subaru car loan or lease. Our service doesn't just stop there. Palatine customers can come in and take advantage of our knowledgeable Subaru car repair technicians and a fully-stocked inventory of Subaru auto parts.
Whether you are looking for a Subaru, or a pre-owned car or truck, Napleton's Palatine Subaru is here to help. If you don't see what you are looking for, click on CarFinder and simply fill out the form. We will let you know when vehicles arrive that match your search! If you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions. We are conveniently located at 1911 N Rand Rd. You can also reach Napleton's Palatine Subaru any time by filling out our contact form or calling us. The entire staff at Napleton's Palatine Subaru looks forward to serving you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 AM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 AM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 184 reviews
December 14, 2021
My husband and I have loved working with joe, this is the second car we bought with him. He helped us get our order in for a new 2022 forrester, and was highly communicative throughout the entire process as second car we bought with him. He helped us get our order in for a new 2022 forrester, and was highly communicative throughout the entire process as we waited for delivery. He let us know as soon as the car arrived on the dealership lot and helped us finalize the sale quickly and efficiently. Unlike other salespeople we’ve never felt like he was pushy or trying to force a sale. He comes across as a decent, straightforward and honest guy who worked to get us a fair price. Would definitely recommend him! More
by jeh339
Employees Worked With
Joe McAvoy
December 12, 2021
He was very kind, approachable, and communicative in his emails or texts to accommodate. Bobby even pulled both of my cars into their service bay to allow me to clean out my car and transfer items to the ne emails or texts to accommodate. Bobby even pulled both of my cars into their service bay to allow me to clean out my car and transfer items to the new car due to rain. More
by Jenn
Employees Worked With
Bobby Crane
December 01, 2021
Miguel was fantastic. Highly recommend him. Working with Miguel was fantastic. Highly recommend him. Working with Theo & Miguel has been a pleasure. The transaction was painless & we were surprised by how Miguel was fantastic. Highly recommend him. Working with Theo & Miguel has been a pleasure. The transaction was painless & we were surprised by how nice everyone was. More
by Amcc10
Employees Worked With
Theo Davis, Miguel Palomino
November 30, 2021
Very nice service professional attitude not forceful tactful really happy with transaction I would recommend Bobby Crane as person to go to. Very nice personality tactful really happy with transaction I would recommend Bobby Crane as person to go to. Very nice personality More
by Janradomski
Employees Worked With
Bobby Crane
November 30, 2021
Boby was wonderful in helping me to make the car buying process easy, fun and smooth. He was very nice and eager to help his customers before and during the car buying process and follows by calling for a process easy, fun and smooth. He was very nice and eager to help his customers before and during the car buying process and follows by calling for any issues after the purchase. I really recommend him as excellent dealer! More
by Sam
Employees Worked With
Bobby Crane
November 30, 2021
Joe McAvoy made my Outback purchase very pleasant from demonstrating and explaining all the safety features to test driving. Mike Schomer readied the paperwork for efficient review and signing. And Napelt demonstrating and explaining all the safety features to test driving. Mike Schomer readied the paperwork for efficient review and signing. And Napelton gave me a choice of my favorite Charity, that they would donate to—-Thank you for a wonderful experience. More
by Nancy
Employees Worked With
Mike Schomer, Joe McAvoy
