Napleton's Mid Rivers Kia

Scheduled to go and buy a 2022 Genesis G70 they had. Mentioned I was going to buy today and that I just needed a little wiggle room on the price. Sounded like they’d be willing. Couple hours later befor Mentioned I was going to buy today and that I just needed a little wiggle room on the price. Sounded like they’d be willing. Couple hours later before my appointment I was told that the car suddenly had a turbo issue that needed to be replaced. Then was told it was just the blow off pipe, and that they’ll reach out when it’s fixed. Then was told they had someone there earlier willing to pay full price once it was fixed. Enough with the games, I was willing to buy it today for just a tiny bit less ($300). Shout to the sales manager named Garett T McComb for all of this. Update 01: They called me back offering $500 off the price to remove the review. Which I was willing to do but wanted to ask if they would do $150 additional as well as the amount they originally offered on my trade in. I posted the review originally because of the games. Next thing I know the manager called me to confirm whether that was the number I asked for and he hung up on me when I confirmed. When I asked for the Salesman to call me to confirm whether they would do the $650, I was told to no longer talk to them and that they won’t do business with me anymore. This was from Sevion L Hastings. More

The service department is terrible. I brought my vehicle in because AC was not working. The vehicle was covered under full manufacturer warranty. I was charged $305.99 for coolant to b I brought my vehicle in because AC was not working. The vehicle was covered under full manufacturer warranty. I was charged $305.99 for coolant to be put in the vehicle. A new vehicle should not need coolant unless there is an underlying issue. They said they checked for leaks but obviously did not. I had to take my vehicle to Lou Fusz Kia where it was checked properly and the cause of the problem was a leak in the AC line. I worked with Matt Oswald at Kia Napleton who led me to believe he was the manager when indeed he was not. THEY ARE DISHONEST AND DO NOT STAND BEHIND KIA PRODUCTS. I drove a toyota prius for years and never had any issues. The least KIA can do is stand behind their products. More

Do not buy from this dealership! !! I almost bought a used car from them, but it died 3 times on the way home from the dealership. When I called, they offered a refund or to fix it !! I almost bought a used car from them, but it died 3 times on the way home from the dealership. When I called, they offered a refund or to fix it for free, which I was impressed with at first. After a week of not returning my calls, they said the car was fixed and ready for pick up. When I questioned what part they fixed on the car, the manager wouldn't answer my question, but instead told me to just take the refund. Come to find out, they just changed the sparkplugs and a serpentine belt, and put it back up for sale. Neither of these items would cause the car to just die while driving down the road at 60mph. They knowingly are selling a car that is a huge safety hazard! Don't buy the 2014 Kia Sorento LX with 81,000+ miles on their lot...its not fixed and someone could seriously get hurt when it dies on them while driving! Makes you wonder what else they are hiding, or if they knew this car had issues when I bought it. Maybe that's why they offered a refund so quickly.... More

Was introduced to Ms Johnson who turned out to be the best car sales person we have dealt with during the two month hunt for our grandson we have been on. No pressure but guided us to a solid deal. We bo best car sales person we have dealt with during the two month hunt for our grandson we have been on. No pressure but guided us to a solid deal. We bought used but she does New too. More

Mayssam was awesome! ! He got us into the exact vehicle we wanted and worked hard to get it at the price we could afford. He was very professional and honest from start to ! He got us into the exact vehicle we wanted and worked hard to get it at the price we could afford. He was very professional and honest from start to finish. I highly recommend him and the rest of the Napleton Kia team for your car buying needs! More

I asked about a vehicle , instead they sent me email repeatedly asking me to call them even after I asked them not to . They only stopped when I told them that I bought a car. repeatedly asking me to call them even after I asked them not to . They only stopped when I told them that I bought a car. More

Maysumm is awesome, he was very friendly and helpful in finding the right car for me!! finding the right car for me!! More

You should definitely see Mayssam Bou Diab if you are in the market. He is awesome! the market. He is awesome! More