Napleton's Countryside Mazda

I purchased my 2009 Mazda 6 from the dealership, and was sold a separate plan that was to cover all maintenance issues for the first 3 years or 36,000 miles. The first 2 times I brought it in, everything w sold a separate plan that was to cover all maintenance issues for the first 3 years or 36,000 miles. The first 2 times I brought it in, everything went fine. I just signed a piece of paper and was on my way. The third time, they started telling me about all the things that were no longer included and that I would have to pay for. I asked to speak to the man that sold me the plan, and was told he would be right with me because he was with a customer. I could see him in his office joking around with the salesmen. After an hour of waiting I went and asked for my car back. Once I demanded my car back and said I was going to call corporate, he finally came out. When I refused to pay extra, he ordered his workers to start pulling parts out of my car that weren't even changed. I almost had to call the police! My car was even returned with a scratch. After reporting the issue to corporate the GM supposedly fixed the issue, and took care of the services that were supposed to be provided, and fixed the scratch, but the scratch is still there. More

Service here is expensive. The dealership even charges $65 to just diagnose a problem before doing any repairs...this alone is the reason why I will not return to this dealership. I decided to go to Pugi $65 to just diagnose a problem before doing any repairs...this alone is the reason why I will not return to this dealership. I decided to go to Pugi Mazda for service needs...sure it is 10 miles further from Countryside Mazda, but I won't be fleeced like at Countryside. More