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Napleton's Countryside Mazda
Countryside, IL
954 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 16, 2010
Needless to say, I was rather nervous about purchasing a car over the internet! Eric made the entire experience the best car buying experience I have ever had! He was there to talk me through all the steps car over the internet! Eric made the entire experience the best car buying experience I have ever had! He was there to talk me through all the steps for purchasing and arranging for delivery of the Miata I purchased. He even mailed (overnight) temporary registration infor (twice) until my permanent plates showed up. I have told everyone where I purchased my Miata and how great the experience was! Thank you Eric for all your help and professionalism! More
by lilhotch
Employees Worked With
Eric Vates
July 16, 2010
I purchased my 2009 Mazda 6 from the dealership, and was sold a separate plan that was to cover all maintenance issues for the first 3 years or 36,000 miles. The first 2 times I brought it in, everything w sold a separate plan that was to cover all maintenance issues for the first 3 years or 36,000 miles. The first 2 times I brought it in, everything went fine. I just signed a piece of paper and was on my way. The third time, they started telling me about all the things that were no longer included and that I would have to pay for. I asked to speak to the man that sold me the plan, and was told he would be right with me because he was with a customer. I could see him in his office joking around with the salesmen. After an hour of waiting I went and asked for my car back. Once I demanded my car back and said I was going to call corporate, he finally came out. When I refused to pay extra, he ordered his workers to start pulling parts out of my car that weren't even changed. I almost had to call the police! My car was even returned with a scratch. After reporting the issue to corporate the GM supposedly fixed the issue, and took care of the services that were supposed to be provided, and fixed the scratch, but the scratch is still there. More
by ldowns
Employees Worked With
Mike & Eric
July 16, 2010
Great dealer...I found my car on the internet and flew in to Chicago to pick it up. Great staff and very clean building. My Mazda RX8 has had its problems since I have had it, but they are known problems wit to Chicago to pick it up. Great staff and very clean building. My Mazda RX8 has had its problems since I have had it, but they are known problems with this car and I can't blame the dealer for any of it. They were very helpful and made my car buying easy. If I lived in Chicago I would buy from them again. I wish I could take my RX8 into them for service because my Mazda dealers in Buffalo are not as nice. A+. More
by adamci
Employees Worked With
Mario, Mario Daniello
February 20, 2010
Service here is expensive. The dealership even charges $65 to just diagnose a problem before doing any repairs...this alone is the reason why I will not return to this dealership. I decided to go to Pugi $65 to just diagnose a problem before doing any repairs...this alone is the reason why I will not return to this dealership. I decided to go to Pugi Mazda for service needs...sure it is 10 miles further from Countryside Mazda, but I won't be fleeced like at Countryside. More
by jamba02
Employees Worked With
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