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Napleton's Countryside Mazda
Countryside, IL
954 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 954 reviews
March 21, 2015
Great customer service! Walked in unsure and worried. Walked out confident and in love with my car. Im very pleased with the service. Ronnie Robles was my salesman. He was ve Walked in unsure and worried. Walked out confident and in love with my car. Im very pleased with the service. Ronnie Robles was my salesman. He was very helpful, patient and generous. He was very understanding in what I was looking for financially. I will defiantly be going back for more vehicles in the future. More
by Jessgon1
Employees Worked With
Ronnie Robles
September 29, 2014
Thanks! This dealership cares about their customers after all. I had some issues about the sales process and expressed my concerns to the general manager and This dealership cares about their customers after all. I had some issues about the sales process and expressed my concerns to the general manager and sales manager. My concerns were communicated to the Principal Mr. CJ Wilson and VP Mr.Eric Vates. Both executives assisted me to resolve the issues and reach a positive solution. I am a happy Mazda owner now and would like to thank Mr. Wilson and Mr. Vates who got involved. The fact that the owner of the company took time to listen to my concerns shows that they really care. When I will be considering upgrading my Mazda to another (newer) vehicle in the years to come, I will go to CJ Wilson Mazda first to see what they have to offer! More
by Mazdaowner2014
Employees Worked With
Tim McGrath
August 28, 2014
My 2nd Mazda I saw a Mazda that i was interested in online and i called the dealership on Saturday August 23rd, 2014. My 1st point of contact was the salesman Dion I saw a Mazda that i was interested in online and i called the dealership on Saturday August 23rd, 2014. My 1st point of contact was the salesman Dionte Vargas. Very polite, hard working, and energetic. The used vehicles at this dealership seemed in better shape than the vehicles at the other dealerships i had visited earlier that week. The energy in the showroom was also noticed. After driving the vehicle and speaking to Dionte, I was introduced to Brett (Sales/General Manager). In the first 5 minute conversation with him, he was polite, willing to work with me, and I could feel that i was dealing with a professional dealership. I was just in a different dealer/different manufacturer several times that week and had several miserable experiences. The burger place next door comes in handy when your waiting for the finance dept to open up. I was impressed with the salesperson, management, and the finance manager(Mohammed). This was my 1st vehicle i purchased at this dealership and it will not be my last. Thanks to all at CJWilson Pete More
by idratherbeinthexorio
Employees Worked With
Dionte Vargas, Moe Yazdani, Dionte Vargas
July 30, 2014
Great experience I spent a lot of time researching cars, and when I narrowed it down to a Mazda and another brand, I took my time. Daniel Kaminski never rushed or put I spent a lot of time researching cars, and when I narrowed it down to a Mazda and another brand, I took my time. Daniel Kaminski never rushed or put any pressure on my to sign on a certain day! CJ Wilson Mazda was the best car shopping experience I've had since I bought a Saturn. I felt full informed, and they allowed me the time I needed to think. Especially in comparison to the other dealer, I felt supported in my decision. Dan was prompt and attentive, answering all my questions via phone and email. I am confident I will stay in the Zoom Zoom family after this experience!!! More
by aljakubka
Employees Worked With
Daniel Kaminski, Danny Kaminski
June 18, 2014
Thanks Tim McGrath!! Thanks for a wonderful no pressure sale, keep up the good work. It was a pleasure doing business with you and I will see you when I stop by for routin Thanks for a wonderful no pressure sale, keep up the good work. It was a pleasure doing business with you and I will see you when I stop by for routine maintenance!! More
by Chris60457
Employees Worked With
Tim McGrath, Tim McGrath
May 12, 2014
Great Salesman Thank you Cameron for a wonderful experience buying our 2015 Mazda CX5. The whole process from test driving to signing the contract was terrific... t Thank you Cameron for a wonderful experience buying our 2015 Mazda CX5. The whole process from test driving to signing the contract was terrific... thanks again! Gary & Lisa More
by ShadowCat10
Employees Worked With
cameron webber
April 24, 2014
Really well run and modern dealership Purchased a new Mazda 3 from this dealership a few weeks ago. This dealership team does it the right way. We had a problem with the paperwork that w Purchased a new Mazda 3 from this dealership a few weeks ago. This dealership team does it the right way. We had a problem with the paperwork that we noticed after we purchased the car that they rectified with no problem. The deal on the car and our trade-in was very fair, and the entire experience was positive. I am not used to dealerships like this, Mazda should demand all of their dealerships perform at this level. Treating customers with integrity and respect goes a long way in getting repeat sales and service, a win-win for the dealership and the customer. Good Job CJ Wilson Mazda! "This is not your typical dealership" More
by flyfisher2
Employees Worked With
Bart (Polish last name), Ryan Kieth
February 17, 2014
Would 100% recommend it! My husband and I researched Would 100% recommend it! My husband and I researched the dealership before heading in since they had three cars we wanted to look at. And we saw on Would 100% recommend it! My husband and I researched the dealership before heading in since they had three cars we wanted to look at. And we saw on here that Josh was known as the go-to guy. So we set off on Valentine's Day to hopefully find a safe car. From the time we walked in and asked for Josh until the time we drove off in our new car, Josh lived up to, and exceeded every great review we read about him. He was casual and professional. For someone who has been in sales management for a long time, I was impressed by Josh's easy demeanor, never ever pitchy, and always informative. He explodes every idea of a sketchy car buying experience, he is a patient and professional business man who delivers a comfortable big purchase experience. Right out of the gate he asked us what we knew about the cars, and he shared some very helpful info we didn't know. Josh was always a great listener, never impatient, and though the deal took some time, Josh and his managers were 500% committed to making sure we left satisfied. Josh and his managers never made us feel pressured. We left with "the deal of a lifetime!," and we could not be more grateful for the most incredible car searching/buying experience! More
by dmhogg04
Employees Worked With
Josh King, Josh King
January 15, 2014
I've run a business for 14 years. I have never lost a customer, because I treat them with respect and always make wrongs right. Bassam doesn't share my vision. After owning and driving the vehicle for customer, because I treat them with respect and always make wrongs right. Bassam doesn't share my vision. After owning and driving the vehicle for two weeks, there were a few problems I needed corrected. I called to schedule service because the vehicle pulled left and I had some brake squealing from the rear. I reached Bassam and after mentioning these problems, he transferred me to service and I was "disconnected." I decided to just drive up to the dealer. I located Bassam, who I'd never met in person, which turned out to be the man who verbally assaulted one of his coworkers in front of a dozen customers two weeks prior when I purchased my car. At first, he was very calm. As I got passed the major concerns of alignment and brake noise, I requested they deactivate daytime running lights. The manual states the dealer can disable at the owners request. Bassam laughed. His coworkers chimed in and said they couldn't do that, or anything else I wanted, because the law doesn't permit them to modify safety devices. That's a lie. Daytime running lights are not required by law in the United States. I've had them, in addition to seatbelt chimes and other dash indicators I found annoying disabled on every vehicle I've owned. This isn't a question of legality or ability, they just didn't care to do it. After getting nowhere with the minor stuff, I moved on and focused on the main issues. Bassam said everything I wanted done would not be covered under warranty, so I would have to pay to have them address these things, including the pulling to the left and brake squeal from the rear. The car had 95 miles on it and 11 days of ownership. The $1000 All-Star package I purchased with the vehicle is supposed to also include premium service, which apparently means nothing. Unfortunately, it is not refundable (even though my financing officer told me it was before I use any maintenance, car washes, or other components of this package.) That's a lie. I asked for not even a refund, but a credit, to purchase all the accessories I was told my vehicle had, but were missing. I proceeded to ask about why my backup sensors do not work, and they said I must not have them on my vehicle even though I was told that vehicles produced late 2013 (mine) had them. This was clearly a dealer error. When I pointed this out, Bassam walked away and said he was done with me. Ok, that was uncomfortable, but it gets better... In all my life, I have never been ejected from anywhere. When Bassam walked away, I gave up and moved on, walking into Parts & Service to have them spec out what some CX-5 accessories would cost and then schedule an alignment check. As soon as I walked up to the counter and started talking to the rep, Bassam walked in and told the rep not to help me. The rep looked at me and said "Sorry, I work for him, I can't help you." You could tell this rep didn't like this situation, but he also didn't appear surprised, almost like this has happened before. Bassam then told me to "get out!" That is right. After being laughed at, lied too, and told I'd have to probably pay for damage done to the vehicle by one of the 38 miles that were on the odometer before I bought it, I walked into the service department to continue to purchase products and services, was denied that, and effectively ejected from the dealership. I have an 11 day old vehicle with under 100 miles and pre-paid over $1600 in dealer-specific services ranging from maintenance to paint sealing, which can't be refunded and am no longer able to use, because I am not welcome back after calmly presenting some very minor, correctable concerns on a new $32,000 vehicle I purchased in under 2 hours with no negotiation; I am the perfect customer and they threw me under a bus as soon as I signed the paperwork. The legality of this situation is simply mind-boggling. In the end, this means I paid $1,600 over invoice, which comes out to $1,200 over MSRP! After this experience, I don't believe there are any legitimate positive reviews of C.J. Wilson Mazda. Infact, I now suspect most of the sales team spends their spare time posting fake reviews. I owned a Mazda in the 90's, purchased from Oak Lawn Mazda, and I've owned a few Ford's since. I've never had a bad car buying experience, ever. Having made friends with employees of my neighborhood Ford dealer, in sales and service, I wanted to buy a car from them so much, but C.J. Wilson had the car I wanted, and I love the car, but I wish I'd bought it anywhere else. To forgive or recommend C.J. Wilson for Bassam's blatant unprofessionalism would be a blow to my integrity. As a business owner myself, I know this is precisely NOT how you operate a business. He treats his customers terrible, and his employees even worse. My car appears to have been joyridden to the lot from their satellite dealership, Continental Mazda Naperville, and the wear and tear shows. The morning after I purchased it, the daylight revealed the interior had grease and fingerprints everywhere. As a new customer that was denied basic warranty services and the ability to purchase additional accessories, then ejected from the dealership showroom, I see why Mazda struggled to capture the market share they deserve with their great vehicles. It's a dealership network with members like this. AVOID THIS PLACE More
by timmmay82
Employees Worked With
Bassam Mahmud
August 22, 2013
I went in for service because I had a slight vibration in the front end when i would go 30-40 miled per hour and a tire shop told me it must be the rim and to take it to the dealer. I stopped by and they rea the front end when i would go 30-40 miled per hour and a tire shop told me it must be the rim and to take it to the dealer. I stopped by and they really didnt care to fix the rim what they really wanted was to replace my transfer case and my transmission which had nothing wrong. In all they wanted to charge me $5,500!! I took to another mechanic that fixed the transfer case for $300 and said the transmission was just fine. i will have to go to a different dealer for the rim definitely will not stop by CJ Wilson More
by mark1realtor
Employees Worked With
Ryan Kieth
