Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Countryside Mazda
Countryside, IL
952 Reviews
Filter Reviews by Keyword
By Type
Showing 952 reviews
August 09, 2018
Disappointed Let me say up front that my review has nothing to do with their work. They did a great job. It's a little on the high side, cost wise, but it usuall Let me say up front that my review has nothing to do with their work. They did a great job. It's a little on the high side, cost wise, but it usually is at the dealership. What greatly disappointed me, however, were the men in the office. I was sitting at the tables off to the side of the showroom along with two moms and their toddler aged daughters and the language coming out of the office could have turned the air blue. It seemed not only highly unprofessional but extremely rude and insensitive for these men to be using that kind of language in a place of business but even more so where young children overheard it. More
by MISSYB777
Verified CustomerEmployees Worked With
I do not recall the names. I was there on Monday, August 6th in the afternoon.
August 07, 2018
Professional experience I dealt with very professional individuals who explained my car symptoms and treated me with respect. The job has been completed to my satisfaction t I dealt with very professional individuals who explained my car symptoms and treated me with respect. The job has been completed to my satisfaction thus far. More
by VALLE_7_97
Employees Worked With
David Powers
August 07, 2018
this dealership ruined my experience of buying a sports car convertible sports car was delivered hastily, after receiving my payment. car was not cleaned inside, and no owners manual provided on delivery. tit convertible sports car was delivered hastily, after receiving my payment. car was not cleaned inside, and no owners manual provided on delivery. title was delivered very late to me even though i continually reminded them the temporary plates they issued me were soon to expire. the title finally arrived 7 days after the 30 day tags expired. i was never offered compensation for the seven days of use that i could not drive the car i just bought from them. More
by DNB905
Employees Worked With
Moe Yazdani, Bryan Anderson, Adrian Chaidez
August 04, 2018
Quality of your work I was very disappointed in Mazda. Not just Cj Mazda-/the whole company. I bought my car into the CJ Mazda in June and had my air conditioner fixed. I was very disappointed in Mazda. Not just Cj Mazda-/the whole company. I bought my car into the CJ Mazda in June and had my air conditioner fixed. Just 6 or so weeks later one of the parts you installed broke off and the broke another piece. The bill was over $500. This was not do do wear and tare of the car but to the bad part Mazda installed in my car. I spoke to the service managers who was nice but said that Mazda was not responsible for the work. They only replaced the original broken part. Not sure why I got billed for work that was caused by your defective piece. The service manage reduced the bill but I still feel I Mazda should have fixed everything for free. No happy Mazda did not stand behind it work. More
by VANDYNETHERE
Employees Worked With
Ralph , Rene Montenegro
August 04, 2018
Employees are always professional Everyone was very friendly, helpful and very informative. Keep up the great work. We'll definitely recommend the dealership to family and friends. See Everyone was very friendly, helpful and very informative. Keep up the great work. We'll definitely recommend the dealership to family and friends. See you all again soon More
by SANDIEMARSHALL331
Employees Worked With
Jeff Malecek, Adrian Chaidez
August 02, 2018
amazing service by both Manny and Gabriel. They both were outstanding and helped during my multiple visit to the dealership. I would recommend to my friends and fami by both Manny and Gabriel. They both were outstanding and helped during my multiple visit to the dealership. I would recommend to my friends and family. More
by ASHRESTHA.ARBIN
Employees Worked With
Manny Castillo, Gabriel Ceniceros
August 01, 2018
The service department was great as usual. The service department is always cheerful, helpful and very informative. They explain everything in detail and answer any question you may have. The The service department is always cheerful, helpful and very informative. They explain everything in detail and answer any question you may have. They are very thorough. More
by KPATTERSON50
Employees Worked With
Rafal Piliszek, Rene Montenegro, David Powers, David "Freddy" Frederick
July 31, 2018
Great service! Employees are always professional & friendly. Went in without an appointment was having problems with my muffler. The service was quick and they explained my issue in detail and gave me recommend Went in without an appointment was having problems with my muffler. The service was quick and they explained my issue in detail and gave me recommendations for my problem. Great service!! Keep up the great work. More
by EPEDRAZA
Employees Worked With
Sorry but don't remember the gentleman that help me. But he was very nice!!
July 23, 2018
Love love love this dealership I’m never disappointed with the service here, I’ll never go to another location and plan to purchase my next vehicle here as well based on the service I’m never disappointed with the service here, I’ll never go to another location and plan to purchase my next vehicle here as well based on the service I’ve received over the last five years. More
by JEANETTENAVA84
Employees Worked With
Rene Montenegro, David Powers
July 23, 2018
Windshield wipers stop during rainstorm in Wisconsin! Love my Mazda3 Grand Touring! Took delivery on a rainy day & giggled silly when the auto-windshield wipers kept up with the speed of the rain! But t Love my Mazda3 Grand Touring! Took delivery on a rainy day & giggled silly when the auto-windshield wipers kept up with the speed of the rain! But they died in a rainstorm near Madison, WI ! Their dealerships close at 1pm on Saturdays so I had to use Rain-X & a rosary to complete my trip to Rush Lake, MN. David Powers was very empathetic when I called to make an appointment for the day I returned home & suggested the Rain-X. When I came in with the car Ralph was very professional. He had a porter drive me to work down the street & bring me back after work. When they diagnosed the dead solenoid he promptly offered a loaner Mazda6 because the part would take a few days to come in. They called a few days later to let me know my car was well again...... and they even washed ALL of the road-bugs off for me! Now I'm happily giggling again when it rains! Thanks! More
by SUES1129
Employees Worked With
Rafal Piliszek, David Powers
