Napleton's Countryside Mazda

I bought a 2012 ford focus and the trans when out on it twice they couldn"t find anything wrong I had to take it to ford. twice they couldn"t find anything wrong I had to take it to ford. More

We bought a Mazda 3.0 and worked with Pete. It was a great experience, never had such a hassle free car purchase experience. I would definitely recommend this dealership and working with Pete. great experience, never had such a hassle free car purchase experience. I would definitely recommend this dealership and working with Pete. More

People are very nice. The Best Buy experience with Andrew, he was extremely helpful, knowledgeable and friendly. Rene made the understanding of the numbers clear and strait forward. Dealing the buying Andrew, he was extremely helpful, knowledgeable and friendly. Rene made the understanding of the numbers clear and strait forward. Dealing the buying of a car could be painful this was hassle free! Love my new car!! Liam More

Great experience! Joe made purchasing my car hassle free! Car was ready for my test drive right on time for my appointment. I would recommend napleton to anyone looking to buy a car! Car was ready for my test drive right on time for my appointment. I would recommend napleton to anyone looking to buy a car! More

I scheduled a test drive With Christina for a used vehicle we were very interested in purchasing. She was very friendly and helpful. We then met Gil M, he was ok in the beginning but things changed wh vehicle we were very interested in purchasing. She was very friendly and helpful. We then met Gil M, he was ok in the beginning but things changed when we refused to play the typical shady dealer tactics, in which they try to get information out of you to determine how much money they can charge you. At that point He was became very unprofessional and rude. All we were trying to do was negotiate the price of the car but he kept insisting on adding charges to the price for dealer services to the car that were never done. It was our second and final time we will ever visit Countryside Mazda. Buyer beware: lookout for hidden fees, inspect vehicle and car fax report carefully because they will try to cover up defects. If you are the type of person that likes to do research before visiting a dealer, this is not the place for you. They’re looking for customers that will overpay on the true market value on cars and fall for all of the typical Sleazy dealer tactics. More

Emailed several dealerships from cargurus.com, Napleton’s was the 1st to contact us. Came in, met w/ Pete. He was fantastic. Purchased car. Done! was the 1st to contact us. Came in, met w/ Pete. He was fantastic. Purchased car. Done! More

We drove an hour to come test drive a car for my son. The car was dirty, not washed, had a busted headlight and the a/c was not working (on a 90 degree day!!). My son saved cash for this to be his first car. car was dirty, not washed, had a busted headlight and the a/c was not working (on a 90 degree day!!). My son saved cash for this to be his first car. The asking price was $3773. We offered $3000. Alex came back and was very nice but said the sales manager, Dan said no that the price was as listed. I never heard of a dealer who would not “deal” with a customer- especially a cash customer. I asked to speak with Dan and he came over and was extremely rude and arrogant. He talked to us like we were idiots! All he did was take off a bogus process and handling fee which was an EXTRA $560!! When I mentioned the broken a/c he says you can’t expect such a cheap car to be perfect. How rude he was!! We will never be back and we DID find a dealer that came down to our price level and it was a better car even. I am very disappointed in the way we were treated by Dan your sales manager. Maybe he should retire and your business might pick up. More

Straight into my Mazda 3 I submitted an inquiry Friday night to see if a specific VIN was still available. Saturday morning I received a reply that it was and we scheduled a t I submitted an inquiry Friday night to see if a specific VIN was still available. Saturday morning I received a reply that it was and we scheduled a test drive for 11:30 am. Once their my wife and I were greeted by Christina, who helped schedule the test drive. She and Joe brought the car around for a quick drive around the area. The car they brought around was the one I had asked about over text, I didn't have to provide any additional information, which I was pleasantly surprised about ( I did have the webpage ready just in case). Joe was great! I recommend him to anyone looking for a new car. He presented us with the numbers and the available options. We said no to a couple of items and that was it! This was an exemplary straight forward process. Renee (finance) simply verified what Joe and we had agreed on and showed me where to sign. I'm very happy with our new Mazda3 and will return again to this dealership for future business. More

Super shady and dishonest. Went in ready to buy on the spot as we saw a used a car we liked. Once we got to the negotiation stage, dealer came trying to charge a CPO (the certified pre owned inspection) f spot as we saw a used a car we liked. Once we got to the negotiation stage, dealer came trying to charge a CPO (the certified pre owned inspection) fee on top of the sticker price. Were told every dealership does this, when we told him we visited a different Mazda dealership 2 days prior who said the CPO price was included in the sticker price. Reasoning we were then told was “well no one will come look at the car if it’s listed as higher.” Clearly your tactic isn’t working when the car has been sitting in your a garage for close to a year and was overpriced fo begin with. More

Joe Bledsoe was our sales consultant. Very knowledgeable. Joe Bledsoe was our sales consultant. He is very knowledgeable and patient. Joe provided excellent assistance throughout our entire shopping experienc Joe Bledsoe was our sales consultant. He is very knowledgeable and patient. Joe provided excellent assistance throughout our entire shopping experience upon our initial phone call and during multiple visits to the showroom. He provided explanations of the options and all differences between vehicles, even staying late after-hours to service our needs. He anticipated our concerns and addressed many even before we had the chance to ask. We will gladly return to him with all of our vehicle needs. Excellent customer service from Joe and the sales manager! Rich & Marta J. More