Napleton's Auto Park of Urbana - Service Center

First visit to service department and Todd made me feel welcome and treated me like I was long time customer. Will definitely be back and will recommend. welcome and treated me like I was long time customer. Will definitely be back and will recommend. More

I bought my 2014 Camry from here and always bring it in for service. Todd was my service advisor and did an awesome job explaining to me what my vehicle was needing at the moment. Todd even went into great for service. Todd was my service advisor and did an awesome job explaining to me what my vehicle was needing at the moment. Todd even went into great detail by mileage what future services are going to be needed. I would not take my car anywhere else. More

Site will not let me write a review for Mr. Napleton's VW dealership in Urbana, Il. I left the employee below a good review because I did not deal with him.Latest bad experience: oil change for Napleton's VW dealership in Urbana, Il. I left the employee below a good review because I did not deal with him.Latest bad experience: oil change for 2017 VW Alltrak. With $20 off coupon, paid $94. No tire rotation, just oil and filter. Oil change took just over 1 hour: I had an appointment and was on time. Price of drainplug ($12) doubled from last visit without explanation. Receipt said they did multipoint inspection, but on my way home tire warning light came on. Rear tires had 22 lbs pressure each. Salt not wiped off windshield, interior not vacuumed as you'd expect from the cheapest corner quick lube. I no longer get an email satisfaction survey from them after my car is serviced (as I did for 3 years, before I complained). They reached out after they saw a negative review; they refused to discuss the issues above, but now are able to post that they "reached out". More

First time customer and extremely pleased with scheduling service, vehicle service, service wait time and check in/out process. Well thought out check in/out system. Will be returning for future service work service, vehicle service, service wait time and check in/out process. Well thought out check in/out system. Will be returning for future service work on other vehicles also. More

Kami was my advisor for my oil change. She went above and beyond to help me! Great service. Thank you. She went above and beyond to help me! Great service. Thank you. More

Todd was exceptionally helpful with the repair of my vehicle. Had it fixed in a timely manner. He also helped to obtain second key fob. I would definitely recommend Todd as a representative of your d vehicle. Had it fixed in a timely manner. He also helped to obtain second key fob. I would definitely recommend Todd as a representative of your dealership. More

Todd was my advisor today. He kept me up to date on a timely manner. I was happy with my service today He kept me up to date on a timely manner. I was happy with my service today More

Todd was awesome, reliable, explained everything as needed.although I paid an arm and a leg it was well worth it. needed.although I paid an arm and a leg it was well worth it. More

Came in with an issue and Todd was fantastic. His helpful and professional service made our experience at the dealership very positive. Highly recommend. His helpful and professional service made our experience at the dealership very positive. Highly recommend. More

I felt they were quite kind. I also appreciated the level of communication from Todd, as well as the shuttle into and out of town. I also appreciated the level of communication from Todd, as well as the shuttle into and out of town. More