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Matt Odom
4 Reviews
Hello! My name is Matt Odom, Service Director at Napleton's Toyota of Urbana. Born and raised right here in Urbana, with over 20 years of automotive experience and ready to take care of your vehicle needs! Please feel free to reach out with any questions or concerns, and I will be more than happy to help in any way possible!
Read moreDealership Experience
5 yrs, 10 mos
Industry Experience
21 yrs, 11 mos
Specialties & Trainings
Toyota Master Certified Service Manager
Toyota Master Certified Customer Relations Manager
4 Reviews of Matt Odom
April 02, 2025
Unprofessional, under staffed. Appointments don’t mean anything. Service center has a line around the building all morning and only one employee checking in vehicles while all othe Appointments don’t mean anything. Service center has a line around the building all morning and only one employee checking in vehicles while all other employees sit at desks inside. No shuttle service available when it was verified with an appointment confirmation call. Just overall poorly ran and managed. Employees do not seem to care about customer service. More
by Jbackhoff
Other Employees Tagged: Derek Scroggins, Gabe Orengo, Idris McPherson, Jared Ronduelas, Justin Key, Logan Wilson, Nick Savoie, Patrick Smith, Tom Kenner , Gary - scheduling
February 28, 2024
One gentlemen goes out of his way to make sure I get to talk to a human! talk to a human! More
by justin_produce@hotmail.com
Other Employees Tagged: Roger Viti
February 21, 2024
Awesome doing business with Todd. Liked everyone in the facility including the other Service Advisors that I had talked to while going there. Liked everyone in the facility including the other Service Advisors that I had talked to while going there. More
by aditpbhiday
Other Employees Tagged: Nick Rice, Todd Ballard , The greeters are awesome too.
February 13, 2024
First visit to service department and Todd made me feel welcome and treated me like I was long time customer. Will definitely be back and will recommend. welcome and treated me like I was long time customer. Will definitely be back and will recommend. More
by Jeff C
Other Employees Tagged: Todd Ballard
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