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Napleton's Auto Park of Urbana - Service Center

Urbana, IL

4.7
631 Reviews

631 Reviews of Napleton's Auto Park of Urbana - Service Center

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March 04, 2024

Roger is super helpful and a great communicator. Scheduling appointments is easy and quick. He provided honest feedback. More

by ES
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Viti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Napleton's Auto Park of Urbana responded

Hello, we're glad to hear that everything was completed to your satisfaction, please let us know if there is ever anything else we can assist you with.

March 04, 2024

Roger is the man. He is consistently reliable and always lends a helping hand when needed! More

by TJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Viti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Napleton's Auto Park of Urbana responded

Hello, thanks for sharing your recent service experience with us, we hope you continue to choose Napleton's Auto Park of Urbana as your first choice for all your vehicle needs.

March 02, 2024

Identified tire leak that was missed at another service provider in town. Completed all repairs. More

by Nkat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Napleton's Auto Park of Urbana responded

Hi, here at Napleton's Auto Park of Urbana, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

March 01, 2024

Workers where been kind with me they attend me on time and respectably no damage on my car. More

by diegonicolasjose862
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2024 -

Napleton's Auto Park of Urbana responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's Auto Park of Urbana as your first choice for all your vehicle needs.

February 29, 2024

Todd was very quick and professional. I appreciate communication via text messages. Three other words More

by Barkleyphotography
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2024 -

Napleton's Auto Park of Urbana responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful!

February 29, 2024

I would like to thank Payton he made sure i got in and out of there in a timely manner. More

by scarson2323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Schook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2024 -

Napleton's Auto Park of Urbana responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's Auto Park of Urbana as your first choice for all your vehicle needs.

February 28, 2024

One gentlemen goes out of his way to make sure I get to talk to a human! More

by justin_produce@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Odom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Viti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2024 -

Napleton's Auto Park of Urbana responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 27, 2024

My appointment for my recall was made in a timely manner. The work was completed in less than the time quoted. More

by Jaogle65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Viti
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Stone and Dillon Glascock
Mar 02, 2024 -

Napleton's Auto Park of Urbana responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 27, 2024

Great place for servicing car. The advisor is very clear about the recommended maintenances. They work fast and I usually get my car back on the same day. More

by rayeedihsan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Viti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2024 -

Napleton's Auto Park of Urbana responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 27, 2024

The service was friendly courteous and they kept me appraised of how the process was going. More

by verlin_richardson@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CJ Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Viti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2024 -

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can assist you with.

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