Napleton's Auto Park of Urbana

We have had he worst experience at Napleton's. They have had my husband's Hyundai for over 3 months. They are supposed to install a new engine, but ordered the wrong one and we are still waiting. They have had my husband's Hyundai for over 3 months. They are supposed to install a new engine, but ordered the wrong one and we are still waiting. I have taken my Hyundai to two scheduled appointments to fix an oil leak (taken 3 days off work, one for diagnostic and two for servcie appointments). Car wasn't fixed at either appointment. Started this process at the diagnostic appt. on 12/30/24. Today 1/31/25 was told sorry, we couldn't get to your vehicle again. Very unorganized, extremely poor communication, inept company all around. 8 general manager's in 4 years, two female employees fired this week for cussing and screaming at each other in the customer waiting area. Would not recommend Napleton's to anyone. There is so much staff turnover I can't even rate the staff who I actually worked with as they are not updated on this site. The only redeeming quality for Napleton's is the driver of the shuttle who dropped me off this morning. He would get an A+ More

Sales person over talked about the wrong things. I’ve never in my life have had a sales person ride with me on a test drive. The money situation was a mess. Just seemed like everything was a surpris I’ve never in my life have had a sales person ride with me on a test drive. The money situation was a mess. Just seemed like everything was a surprise. I was there to buy a car, the salesman was just the middle man that was slowing down the process. Not to impressed. I’ve never sat in a dealership for 4 hours. The only reason I was there was the price of the vehicle. More

Sam Samet went above and beyond with my new vehicle purchase at Napleton's. Sam took his time in guiding me through the new car buying process and was very knowledgeable and helpful. Thank you, Sam! purchase at Napleton's. Sam took his time in guiding me through the new car buying process and was very knowledgeable and helpful. Thank you, Sam! More

Napleton's was the only dealership that received the RAV4 Prime that we wanted. Sam Samet kept a lookout for us and found just what we wanted. We have purchased 3 new cars from him and appreciate his servic Prime that we wanted. Sam Samet kept a lookout for us and found just what we wanted. We have purchased 3 new cars from him and appreciate his service. More

Sam Samet was great! This is our third car from him and we are quite pleased with his service. This is our third car from him and we are quite pleased with his service. More

Just want to say a big thank you to Sam Samet for helping me with the process of purchasing my first car!! If you’re looking to buy a car I highly recommend going here and asking for Sam Samet!! me with the process of purchasing my first car!! If you’re looking to buy a car I highly recommend going here and asking for Sam Samet!! More

Jordan was so nice and informative Even though we were just looking and not purchasing a vehicle he proved us information to help us when we are ready Very friendly !!! just looking and not purchasing a vehicle he proved us information to help us when we are ready Very friendly !!! More

At Toyota, Matt Shanks was super helpful in getting me the car I wanted in the exact color I wanted! the car I wanted in the exact color I wanted! More

Worked with Matt Shanks at Napleton's Toyota in Urbana. They gave us a good price on our trade in as well as a good price on our new Tundra that we purchased. I would definitely recommend Matt and the Toyo They gave us a good price on our trade in as well as a good price on our new Tundra that we purchased. I would definitely recommend Matt and the Toyota Team at Napleton's in Urbana-Champaign More

Worst car buying experience. I made an appointment to look at a car, advised by staff it would be ready out front when I arrived. Car wasn't ready, sales staff wasn't ready, so I made an appointment to look at a car, advised by staff it would be ready out front when I arrived. Car wasn't ready, sales staff wasn't ready, so we waited. After a while another staff assisted us, who was very helpful. She pulled around 2 models to view. I decided on the white 2025 CX-70. Original staff member who I had scheduled with was now available and basically kicked the other staff out of the process. I felt bad for her. Negotiations went well and we settled on a price, signed all the papers, then Staff member asked when I would like to pick the car up. I wanted to take it today, but that wasn't an option. Should have been advised of this up front, as I had told the sales staff I was pressed for time. Frustrated, but still agreed to purchase the vehicle since I had invested almost 2 hours so far. A few moments later another staff member comes out with two sales agreements, one new and one already signed by me, and told me there was a mistake and now the price was over $5,000 more than we had agreed to. I explained to both staff members that this was a "huge mistake" my frustrations about being made to wait after scheduling an appointment, and not being told the car could not be taken today, and now 2 hours later, I'm leaving without the car I had agreed to purchase. No apology, no follow up email or phone call. I later received an email from their marketing department highlighting a video of the vehicle I came in to look at. More