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Napleton's Auto Park of Urbana

Urbana, IL

4.7
2,552 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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1111 Napleton Way

Urbana, IL

61801

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Showing 2,552 reviews

March 28, 2025

I had a highly disappointing experience with Napleton’s. After taking my car to an independent repair facility, I was informed of the issue and was advised that it appeared to be a warranty-related repair. More

by Mikayla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
curtis willis
March 26, 2025

Steve is a bad salesman and he give u car that’s he trying sell not the car u want More

by Blackbarbie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
N/a
March 06, 2025

We had an incredible experience at Napleton's Auto Park of Urbana! From start to finish, the service was top-notch. We worked with the General Manager, Alex, as well as Mahd and Devin, and they went above More

by EChrissi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
General Manager, Alex, as well as Mahd and Devin
March 02, 2025

Go to Sam…. Awesome Customer service … Very Nice and informative… He goes above and beyond… More

by Tracy
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Sam Samet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyson Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2025

I was deeply disappointed with how I was treated last month at Napleton Toyota. There was outright misrepresentation of the process of purchasing my leased vehicle, which I easily discovered once I left More

by gilbertorosas2
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
no
February 24, 2025

As you know, when the maintenance (See the Dealer) light comes on It can be stressful. Especially when on a road or business trip. This situation wasn't. I brought my wife's beloved Prius in and got the rou More

by Traded in Jason Todd for T'Challa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Andree
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2025

Bruce Andree and Matt Shanks have done an amazing job of giving great deals and excellent follow up over many years. I strongly recommend Napletons for a trusted dealership More

by Mike Tilford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bruce Andree
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Shanks
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2025

COME TO NAPLETON’S AUTO PARK OF URBANA! Bobby and Bianca got me done when nobody else could! I drove 2 hours for my 2025 Hyundai Elantra and I’d do it again! 10/10 More

by Evaabaaby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bianca Bester
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2025

When Sam sat down with me he worked hard to find the car that was best for me and my boys. He was wonderful and answered all my questions, made me feel comfortable and I actually enjoyed the experience. More

by cathymcglone
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Samet
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 04, 2025

We love it there been going here for the last 20 years or more. Sam was wonderful met all our expectations. More

by Dennyk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Samet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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