Napleton Lincoln Blue Island

Just bought my 3rd Lincoln ( 2 new 1 old ) salesman Scott took good care of me have had service on my cars there Dennis also takes good care of us , no real problems just oil changes and tire rotation recomm took good care of me have had service on my cars there Dennis also takes good care of us , no real problems just oil changes and tire rotation recommend More

What a great experience. Scott was very personable and knowledgeable. Not often do you hear of buying a car to be an enjoyable experience, but this one was. Great job! knowledgeable. Not often do you hear of buying a car to be an enjoyable experience, but this one was. Great job! More

Scott and his guys were very helpful and knowledgeable during my shopping experience. Vehicle was cleaned and ready to go for a test drive at arrival. during my shopping experience. Vehicle was cleaned and ready to go for a test drive at arrival. More

Liars and Cheats I was told that everything was replaced on my used vehicle before I purchased it in November 2019. I was crystal clear that buying an 8 year old Lexus I was told that everything was replaced on my used vehicle before I purchased it in November 2019. I was crystal clear that buying an 8 year old Lexus RX350 was something I wasn’t comfortable with because of the age of the car. But, I was told by SCOTT time and time again the car is pretty much brand new including tires, battery, brakes and anything that could go bad and that the car was immaculate and taken care of by an elderly couple. MOST OF THAT WERE LIES. Within LESS than one week the tire light was on and the oil light. They agreed to change the oil and said it was an oversight and said that they were sorry. So, they never changed the oil before I left the lot and said the tire was because of the cold weather air. More lies. When I took the car in for the oil change the service man assured me that everything was in tip top shape and replaced because I asked him. He said he generated whatever multiple page report that he has to when he plugs the computer part of the car in and there were NO issues. So basically, I was happy because they did fix the oil issue and filled the tire. For 5 months now I’ve been dealing with a leaky tire. That I can manage. Today when trying to help my elderly parents during these crazy pandemic times, my car would not start after errands with one of my parents in the vehicle. It was the battery. Got the vehicle jumped and made calls to Napleton and was told the day the car drove off the lot, it was my responsibility and because there is nothing in writing for replacement of parts. OF COURSE THERE IS NO BECAUSE I WAS TOLD EVERYTHING WAS REPLACED AND UNDER WARRANTY FROM THE PART MANUFACTURER. I’m at NTB now as I write this to the tune of $248 for a tire repair and new battery. This is not a new battery. It’s decayed. Old. And from Auto Zone. Now I’ve been told the brakes are going to need to be replaced. Front and rear. I’ve put less than 2,000 miles on this vehicle in 5 months. I sent two people there to purchase cars. This is disheartening. Hopefully karma does the salesman Scott well who openly admitted he said things to make the sale. More

COVID era purchase Scott and Gene were great! Very seamless with the new protocols. Scott dropped off the new car and picked up the trade in, just like the commercial! Scott and Gene were great! Very seamless with the new protocols. Scott dropped off the new car and picked up the trade in, just like the commercial! More

We bought a Lincoln MKZ 2020. The salesman and customer service was excellent. They were very professional and made our purchase a pleasant experience. I would highly recommend doi The salesman and customer service was excellent. They were very professional and made our purchase a pleasant experience. I would highly recommend doing business with this dealership. More

Looking for a car, left with a crossover SUV I had a particular make and model in mind when i went to the dealership, and was offered incentives on a higher priced model that put my purchase in m I had a particular make and model in mind when i went to the dealership, and was offered incentives on a higher priced model that put my purchase in my price range, most important with no pressure. The entire staff was friendly, and Scott took his time in explaining all the features- More

I had a pleasant experience with Scott when I bought my 2019 MKC. Scott made sure I knew what I needed I know about future service visits. 2019 MKC. Scott made sure I knew what I needed I know about future service visits. More

I had a great and positive experience with the purchase of my Lincoln Nautilus. My husband and I would like to give a special thanks to our sales rep. Dan, who was very thorough, and patient with our ques of my Lincoln Nautilus. My husband and I would like to give a special thanks to our sales rep. Dan, who was very thorough, and patient with our questions and inquiries. Dan just made the whole experience smooth, and he was a pleasure to work with. More

Lincoln nautilus Great experience! Many thanks to Scott Burdelik for finding the vehicle I was looking for, and for spending time with me going over all the functions Great experience! Many thanks to Scott Burdelik for finding the vehicle I was looking for, and for spending time with me going over all the functions on this car. Very nice people at this dealership. More