Napleton Kia of Fishers
Fishers, IN
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Watch out for the bait and switch tactics. I was in negotiations several days on a car, had a trade in with positive equity, and offer cash down to get payments and terms in my budget I allowe I was in negotiations several days on a car, had a trade in with positive equity, and offer cash down to get payments and terms in my budget I allowed myself. They would barely budge. Sales manager discount car down but added an inspection and cleaning fee of $1500. I told them I would not pay that fee and to remove it. They said they can’t go any lower in the car. I said ok it’s not for me then. Next day I get a message saying the GM is looking at the deal now and he can make the call if they can go lower. I was happy to hear this, I didn’t hear anything more that day, then the next day sales guy said when can you come get it? I said do we have a deal. He replied yes. I clean up my trade, drove an hour away from home, only to get there and be told same deal as a few days ago, oh and some one is on a test drive with it so I better sign the deal. I said they can have the car, I was told the deal was a go and agreed upon by both parties. Sales guy said hold on wrote my deal down again and took it back in the manager office. 15 min later he comes out and says we got it! I look at the paper and yep they finally took the $1500 off! But wait! They just added back into the car price??? Nothing changed, apparently I’m an idiot, maybe I really am! Sales guys says this is a xxxx of a deal! Take it! We are LOSING $1000 on this deal! Right! I bet! I walked away, the other guy can buy it, maybe he did, maybe he didn’t. Cars been in there lit over 40 days, was driven so often the battery was dead. Talked to two other dealerships as I was out and about looking at other cars told them what was going on and the both said watch out for those guy. Bad business practice. Lesson learned I guess. More
They did not want to work with me, kept ignoring me. Referring me to random workers and I just walked around with random people no one was helping. Referring me to random workers and I just walked around with random people no one was helping. More
We had a fantastic experience at Napleton Kia of Fishers buying a 2024 Kia Carnival. Working with Trevor was great. He made the process easy and comfortable. He has a great personality and combines that wit buying a 2024 Kia Carnival. Working with Trevor was great. He made the process easy and comfortable. He has a great personality and combines that with knowledge and professionalism. Everyone working there were very welcoming. Love the new Kia Carnival. Dave and Patti K. More
Attentive, knowledgeable, and honest service. Didn't feel any pressure and would love to work with Rachid again on my next new car purchase. Didn't feel any pressure and would love to work with Rachid again on my next new car purchase. More
This dealership tries to push unwanted extras on sales that are not needed and if you balk the try to make you feel like it's just the way thay do business that are not needed and if you balk the try to make you feel like it's just the way thay do business More
This experience with this company changed how I look at car dealerships. I didn't purchase due to personal reasons, but when I am ready and willing, this is where I will go. car dealerships. I didn't purchase due to personal reasons, but when I am ready and willing, this is where I will go. More
These people are just amazing overall. Love giving this store my business. My oil change was quick and easy and I wish all places that ACTUALLY FIX CARS, were this fast with oil changes. Love giving this store my business. My oil change was quick and easy and I wish all places that ACTUALLY FIX CARS, were this fast with oil changes. More
The dealership guy made us feel very uncomfortable as a xxxxx couple. He was being macho around us and we walked out of this car dealership for our safety. Thank you for making us as customers feel very un xxxxx couple. He was being macho around us and we walked out of this car dealership for our safety. Thank you for making us as customers feel very uncomfortable and unsafe. More
We are in a living nightmare dealing with this dealership right now. They had our Sportage since May to replace the engine under our extended warranty. The car was there for MONTHS and not once did Chaley or right now. They had our Sportage since May to replace the engine under our extended warranty. The car was there for MONTHS and not once did Chaley or any other service employee provide an update unless we called repeatedly. They also never answer the phone but just always text back. We had our car for one week before there was another catastrophic failure and we had to get it towed back. After having it for several weeks we finally got through to a service manager who claimed to have no knowledge we had the extended warranty even though our car was there for MONTHS! Repeated promises to expedite things have been absolute lies and we still have NO idea when we will get our car back. Today we are filing a complaint with the BBB and I guess retaining legal help? This is absolutely insane, we just want our car fixed and have been VERY patient. More
If we could give a 0 star we would. Low balled us on our trade (20% of what BB/ Carvana showed) and then conveniently "forgot" to tell us about a "market adjustment" until we had decid Low balled us on our trade (20% of what BB/ Carvana showed) and then conveniently "forgot" to tell us about a "market adjustment" until we had decided on a car. Don't waste your time! We got a fair trade value AND fair price driving to a Cincinnati dealer. More