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Napleton Downtown Chevrolet Buick GMC
Chicago, IL
1,057 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 13, 2025
I came in for a door handle issue at 7:30am and expected it to require a special part order which, in fact, it did. While I was waiting, they emailed me that the coolant, and tires needed replacing and prov it to require a special part order which, in fact, it did. While I was waiting, they emailed me that the coolant, and tires needed replacing and provided photo evidence. I approved the additional work to be done, but when I picked up the car at 5:00pm nothing at all had been done to the car, and this was not communicated. The door handle part was not in stock, as I expected, but neither were the tires, and the coolant wasn't even flushed and replaced. The only thing communicated to me was that the door handle part was on order. I expected the tires and coolant to bar done, but it wasn't. More
by richcassin
Employees Worked With
Manny Diaz
June 07, 2025
I took my car in because it was making noises when I drove it I waited 4 hours for them to tell me what could be the issue after I had to remind them that I was there. Miraculously they said they could drove it I waited 4 hours for them to tell me what could be the issue after I had to remind them that I was there. Miraculously they said they could have it fixed before closing which was in 45 minutes to an hour but after driving out of the dealership the car was still making the same noise. After trying to reach out to my service representative multiple times I still have not heard back from him And that was two weeks ago. I really don't believe any service was done. More
by nekiicannady
Employees Worked With
Todd Morrison
June 07, 2025
I always have a pleasant experience with this dealership. They are always courteous and respectful. They communicate about the status of your vehicle at the beginning. It’s always clean and peaceful in the w They are always courteous and respectful. They communicate about the status of your vehicle at the beginning. It’s always clean and peaceful in the waiting area. But for me the biggest PERK is the convenience of weekend hours!!! 😁❤️ More
by msdoctor74
Employees Worked With
Michael Acre
May 16, 2025
Excellent professional service from Todd. He knew exactly what my vehicle required.This dealership has knowledgeable people. I was pleased with my experience there. He knew exactly what my vehicle required.This dealership has knowledgeable people. I was pleased with my experience there. More
by BChuck22
Employees Worked With
Todd Morrison, James Gruman, Michael Acre
May 12, 2025
Very efficient and well run. What more needs to be said. Will be back in 6 months but unlikely to answer more surveys. What more needs to be said. Will be back in 6 months but unlikely to answer more surveys. More
by Harkin4872
Employees Worked With
Todd Morrison, James Gruman, Michael Acre, Sandra Cardona, Hector Cuevas, Manny Diaz
