Napleton Beaver Dam Chrysler Dodge Jeep Ram

Friendly honest and fair! Asked for multiple vehicles to drive and all were ready to go when I arrived. Brian made us comfortable with our decision Asked for multiple vehicles to drive and all were ready to go when I arrived. Brian made us comfortable with our decision More

The cost of the service for replacement battery and spark plugs plus oil change is unacceptable and we will not be back nor will we purchase a vehicle from here due to this. plugs plus oil change is unacceptable and we will not be back nor will we purchase a vehicle from here due to this. More

Very friendly and honest. Willing to deal and explained everything in plain English. They never tried any high-pressure tactics, which was refreshing! Willing to deal and explained everything in plain English. They never tried any high-pressure tactics, which was refreshing! More

Efficient, friendly service. Technician went above and beyond to explain the work and how to keep my vehicle running well in the future. Technician went above and beyond to explain the work and how to keep my vehicle running well in the future. More

Jesse did a great job from start to finish and kept in contact we me the whole way thru. Greatly appreciated! contact we me the whole way thru. Greatly appreciated! More

Did a good job fixing my vehicle and keeping me informed of the status of the repairs. Thanks. of the status of the repairs. Thanks. More

Ken and the entire service team are excellent. They are very accommodating and though. I have a large amount of trust in their Dept. They are very accommodating and though. I have a large amount of trust in their Dept. More

Recently we purchased a new/used 2023 Dodge Durango from Napleton. After completing purchase, we were informed that there was only 1 key. We anticipated there would be 2 keys, as has been customary with a Napleton. After completing purchase, we were informed that there was only 1 key. We anticipated there would be 2 keys, as has been customary with all other auto purchases we have made. Management said we needed to buy our own 2nd key for $399-$500. Manager said he couldn’t cover this expense. We gave them the opportunity to rectify the situation before we gave them a review, but they did not work with us. We feel this was poor customer service. Very disappointed. We will not return to Napleton. More

Ken and his team went above and beyond to get the truck taken care of for me. Great communication and service. AA++ taken care of for me. Great communication and service. AA++ More

The Service Department as well as the Service Manager and the Service Tech are excellent. the Service Tech are excellent. More