Napleton AutoWerks of Loves Park

Gary Heckman, service consultant at Napleton Audi is outstanding. I have taken all my Audis to Napleton even though it's a 94 mile round trip to get service done. I've tried other dealerships for servic outstanding. I have taken all my Audis to Napleton even though it's a 94 mile round trip to get service done. I've tried other dealerships for service and experienced similar problems that other reviewers had. Gary Heckman is a PRO and returnes my calls in a timely manner, is understanding to my long drive to his dealership and shows you the work preformed on your car when finished. Now buying a car from Napleton is another story. I bought my first one there and the next two were purchased from Schaumburg Audi. Napleton thinks they have a captive customer after one sale and the quotes on cars are laughably high. I am currently waitting for my new A-4 to be delivered by Joe Perez from Schaumburg Audi. So far, Joe has been nothing but helpful and professional on this deal. I will review him as soon as I close later this week. But for Service, Napleton in Rockford and Gary Heckman can not be beat. More

I own a 2001 HONDA CIVIC LX with 165k miles on it. I have been servicing the car with them for the past 2 years and it has been a pleasure. They do what needs to be done and nothing more. Their rates are rea been servicing the car with them for the past 2 years and it has been a pleasure. They do what needs to be done and nothing more. Their rates are reasonable and a little cheaper than other dealerships when it comes to cost of service. They have an efficient pick up and drop off service within a 10-15 mile radius. They are refreshingly polite and have earned my loyalty. More

Outstanding experience from the initial phone converstation thru delivery of the car. Everyone from sales to the finance manger are PROFESSIONALS at what they do and make buying a car a painless converstation thru delivery of the car. Everyone from sales to the finance manger are PROFESSIONALS at what they do and make buying a car a painless experience.<br>If in the Chicago suburbs, take the 40 mile drive to Loves Park and work with these people. John Ray is an excellent sales person. More