Napleton AutoWerks of Loves Park

Tim Hayes and his sales rep John Ray were absolutely "Tbe Best" I have bought all kinds of Luxury Brand Autos but my experience with Tim Hayes and John Ray was absolutely beyond !!! From product know "Tbe Best" I have bought all kinds of Luxury Brand Autos but my experience with Tim Hayes and John Ray was absolutely beyond !!! From product knowledge, price, and delivery there is no better. Jeff Velick More

If anyone could give a true rating of this dealership, I am that person; that is because I did not plan on dealing with Napleton's at all. I drove into the dealership just to look (as I was not ready to pur am that person; that is because I did not plan on dealing with Napleton's at all. I drove into the dealership just to look (as I was not ready to purchase for several months), was talked into test driving a car, and when I parked to go for the test drive my old car's radiator exploded! After laughing at the irony, the entire staff that was there that night stayed until after closing time to help get the right car for me at a price I could afford. Larry worked so hard to finalize everything and I could not be any happier with my new Accord. This is the first time I've bought new, and I can say that I will buy from Napleton's in the future because of how great they were to deal with during my crisis! Also, they will vacuum and wash your car for free on Saturdays! Based on the staff and service at Napleton's, I would recommend them to anyone! More

Love Napleton Honda! I can't say enough great things about this place. Sales and Service are top notch! Will definitely be purchasing my next vehicle from Napleton. about this place. Sales and Service are top notch! Will definitely be purchasing my next vehicle from Napleton. More

Christian was extrememly helpful with assessing my needs and trying to find me the right vehicle. He was courteous and worked really hard to get me the best deal possible. I highly recommend Christian Len and trying to find me the right vehicle. He was courteous and worked really hard to get me the best deal possible. I highly recommend Christian Lenoard to anybody looking for a car, he is the most honest salesperson I have ever dealt with! More

I have been buying cars from Chris and Napleton,s since 2005. I have purchase a total of 5 cars there. Chris is always there to listen to me and what I want. Jorge, the sales manager has been there for yea 2005. I have purchase a total of 5 cars there. Chris is always there to listen to me and what I want. Jorge, the sales manager has been there for years and always goes out of his way to help. The service is great, the price is always good and I always love the smell of a new car! Thank you all for your help. Oh ya, Russ in service always knows what me car needs, thanks Russ! More

I have been dealing with Napleton's since 2001. I have purchased 6 new cars and 1 used car with their assistance. Tim Hayes is one of most knowlegdeable, honest, yes a truley honest car salesman,and helpf purchased 6 new cars and 1 used car with their assistance. Tim Hayes is one of most knowlegdeable, honest, yes a truley honest car salesman,and helpful people I have had the pleasure to deal with. Howerer, the most impressive things about this crew is their extensive teamwork. When Tim is out Lisa follows up without skipping a beat. The service deptment follow up is just as impressive, If Cary, Mercedes service, steps away, Gary, Audi service, takes up any slack. I know if anyne reads this they will think this is too good to be true, and if I had never dealt with this group at Napleton's, I would think the same way. But Iwill say this, I am a business owner, and found out a long time ago, to be sucessful, you just need to treat your customers like you would like to treated as a customer. From that point on, you will be successful. This dealership exemplifies that belief! Yes I am a very satisfied customer, several times over! More

The service is excellent and attentive. We have purchased multipule vehicles recently and as usual it was not an unpleasant experience. They made the process very enjoyable and it did not take a great deal o multipule vehicles recently and as usual it was not an unpleasant experience. They made the process very enjoyable and it did not take a great deal of our time. We have recommends them to our clients and will continue to do so. More

Bought two 2011 Q7s in a six month period. First one was totaled in an accident and second delivered a couple weeks ago. Q7s are hard to find and with first on, Tim was extremely patient, answered all quest totaled in an accident and second delivered a couple weeks ago. Q7s are hard to find and with first on, Tim was extremely patient, answered all questions and delivered vehicle on time as promised. Had some repair issues on first one and they always took care of me with a loaner and I'm 125 miles from the dealership. On the second Q7, insurance company called around to other dealers for a quote and all other dealers simply told me they couldn't help me get one in color we wanted and were sold out and couldn't help me at all. Tim hustled and found one ordered by a dealer in east coast and got it. Delivered once again exactly as promised and on time. With Troy and Tim, there is no fluff...they know the process and product they are selling. Definitely recommend Napleton Audi. More

I have purchased several Hondas from this dealership and I have always been happy with the people I have dealt with and the service I received. They will try to do everything they can to make you happy. I I have always been happy with the people I have dealt with and the service I received. They will try to do everything they can to make you happy. I would definitely recommend this dealership to anyone. More

I virtually purchased my new Mercedes GLK online. I went I virtually purchased my new Mercedes GLK online. I went to the Napleton Website and used their Internet Sales Representative to start the proces I virtually purchased my new Mercedes GLK online. I went to the Napleton Website and used their Internet Sales Representative to start the process. Her name is Lisa Jerutka. It was important to me to shop on my timeline. I work retail, so I have very little time to car shop by visiting dealerships. Lisa gathered what I was looking for, and eventually had Timothy Hayes, European Brand Manager, contact me as cars were being located that matched my needs. He found an exact match in my second color choice. Not bad! I even negotiated my trade-in value online with Tim. He asked me for the milage and general condition of my car, as well as the VIN. The first time I talked to anyone was when Lisa called me for my deposit to get the car shipped in from another location. How easy was that? When I went to the dealership to pick up my new car, everything went exactly as expected. I really should say that my expections were exceded. Lisa already had my car programed for my cell phone and radio. The display screen even had my name on it. How cool! Nice touch! She showed me how to use everything in the car. Buying a new car was never easier. I would recommend Napleton Auto Werks to anyone, and especially someone who can't spend hours in the showroom. Finally, do I like my new car? It is awesome! More