Napleton AutoWerks of Loves Park

We had an overall great experience with Napleton. We We had an overall great experience with Napleton. We looked at many vehicles over several months, & had an interest in the Q7 TDI diesel. This dea We had an overall great experience with Napleton. We looked at many vehicles over several months, & had an interest in the Q7 TDI diesel. This dealership was recommended to us due to their outstanding customer service. Although we live 1 1/2 hours away, we decided to find out for ourselves since our local dealer has a poor reputation. They located a car for us & made the entire process very simple & enjoyable. Troy was extremely thorough with the vehicle delivery. We have only had the car for 2 days, & are hoping the service dept. is as knowledgeable & customer oriented. Throughout the process, Troy & Tim answered all of our questions promptly & professionally. Very satisfied! More

The experience with our sales person, Tom charter and Napleton Auto Werks was hassle free and enjoyable, not typical of what I have experienced buying a car in the past. Tom was fair and honest and we w Napleton Auto Werks was hassle free and enjoyable, not typical of what I have experienced buying a car in the past. Tom was fair and honest and we were well treated by everyone. I wold reccomenmd this dealer and sales person to my friends and family members. More

My experience with Napleton has always been excellent. This is my 2nd Honda that I purchased from Larry in Sales. He has always been helpful and makes the entire experience very easy. The service ce This is my 2nd Honda that I purchased from Larry in Sales. He has always been helpful and makes the entire experience very easy. The service center is the best I have ever dealt with. Russ and Gary always know my name when I come in and make my time in service very easy. Brenda calls me the day before my appointment and the day after to check on my experience. This is so unusual and wonderful customer service. Thank you Napleton for having the best employees in the car industry. Beverly Herrick More

Matt was extremely helpful with showing me all of the controls and how to operate everything on the vehicle. Terry was extremely great at explaining the paperwork, warrenties and assisting me in getting controls and how to operate everything on the vehicle. Terry was extremely great at explaining the paperwork, warrenties and assisting me in getting the vanity plates that I wanted. They were very professional and friendly. Being a pre-owned vehicle, the driver seat was starting to wear on the the outside edge. They are reupholstering both seats for me in the original leather color. I would recommend them to any one who is purchasing an upscale vehicle. More

John was a pleasure to work with; he kept me up to date, as much as possible, about the delay in the delivery of my Odyssey. Most dealerships start their price negotiations at a place where they know, the as much as possible, about the delay in the delivery of my Odyssey. Most dealerships start their price negotiations at a place where they know, the buyer is not going to accept; with a little computer time, I was able to explain my price, and Napletons was able to accept it. There was only a little "haggle time," which I certainly appreciate. When the time comes, I will surely stop by Napleton's when seeking another new car. More

I loathe dealerships, but our salesperson at Napleton's changed that mindset. Matt Bailey is FaNtAsTiC! We had specific needs for a vehicle and needed it within a short amount of time. Matt was diligent changed that mindset. Matt Bailey is FaNtAsTiC! We had specific needs for a vehicle and needed it within a short amount of time. Matt was diligent in his search and found us exactly what we needed. We also got it for a great price. We found the atmosphere in the dealership to be very professional. Our transaction went smoothly. I think a lot of it had to do with our salesperson, Matt. I highly recommend asking for Matt. He is very diligent, thorough, friendly and just plain genuine. We had a great experience. More

Unbelievably Bad! Not to be trusted! Have promised to send missing floor mats on my 5th NEW JAGUAR for 10 months now and still no mats. From salesman John Ray to manager Tim Hayes they are all dishonest send missing floor mats on my 5th NEW JAGUAR for 10 months now and still no mats. From salesman John Ray to manager Tim Hayes they are all dishonest and unreliable. More

Larry Bergquist was wonderful to work with! He took the time to show me as many cars as was necessary for me to feel good about my purchase. The finance team worked really hard to get my payment where I ne time to show me as many cars as was necessary for me to feel good about my purchase. The finance team worked really hard to get my payment where I needed it to be without sacrificing what I needed in a vehicle. More

We were looking for a vehicle that could replace our 2000 Jeep GC Laredo my wife and I could own and drive with confidence in our snow-belt area and give us good gas mileage and utility as well...we've been Jeep GC Laredo my wife and I could own and drive with confidence in our snow-belt area and give us good gas mileage and utility as well...we've been Jeep owners since 1993 and our 2011 Honda Crosstour 4WD is tailored to our needs. We wanted to buy locally and Napleton Honda with Tom Charter as our salesman, were very accommodating in realizing our goal. Tom answered all questions we had and continues to be a conduit of information and service that we may need...Thanks Tom! More

Had a good expierance thru out the whole deal. Everone was so nice to us, and treated us as valued customers.The dealership is clean and in neat order. was so nice to us, and treated us as valued customers.The dealership is clean and in neat order. More