Napleton AutoWerks of Loves Park

Well seeing as over half of the reviews above (20+) were written by Napleton's employee's after being ordered to do so by the owners and managment how honest do you think this dealership really is? The Napl written by Napleton's employee's after being ordered to do so by the owners and managment how honest do you think this dealership really is? The Napleton family exploits their employee's every chance they get and that goes double for their customers. The truth is they are just a bunch of weathly snobs from Chicago. The only thing that them seem to understand is their bottom line and that is why I am writting this. Hopefully there are people out there that value a company that feels a responsibility to it's employee's and the community in which they opperate. The Napleton's do neither. Besides short changing employee's commissions, ignoring customer complaints, taking advantage of any opportunity that they can in the name of profit. I could write a book on the horror stories that have been witnessed here. Everything from selling wrecked cars as cheap and quick as possible after a shody repair in order to avoid it showing up on CARFAX to pushing un needed service work. Long story short. If they are smiling and being nice, your getting taken to the cleaners. More

I've been a customer of Napleton's for over 10 years and visited their service department at least once a year for all three of my Jags. I travel about 50 miles each way to get there. Even though they are visited their service department at least once a year for all three of my Jags. I travel about 50 miles each way to get there. Even though they are not the closest dealer, the drive time is well worth the level of service I receive. Always been satisfied with the work and prices (which are probably not the cheapest, but always a good value). Today I had what I thought was an electrical problem and was prepared to spend $100+ to have it resolved. To my delight, Bob made a few small repairs and had my car washed, while the service van driver (Jim)took me to lunch and charged me exactly $zero! Incredible. Why would I ever go anywhere else? Not only that, Ron (the shoe shine guy) is awesome. He always remembers me and asks about each of my family members and even about an exchange student I hosted about 8 years ago! He's a true asset to the company AND does a great job with my shoes too. Try them out. You won't be disappointed! DW More

The staff was friendly without pressuring me into making a sale and I appreciated it. The terms of the sale was explained to me very well. a sale and I appreciated it. The terms of the sale was explained to me very well. More

This is the second vehicle we purchase from Chris this year. He is a fantastic asset to the dealership, he is professional, knowledgeable, customer oriented and always tries to accommodate the customer to year. He is a fantastic asset to the dealership, he is professional, knowledgeable, customer oriented and always tries to accommodate the customer to the best of his ability. Thanks for helping us out Chris! More

Matt was great! He found us the car that we wanted and for the price we wanted to pay. The follow up service has been exceptional! I would tell anyone considering buying a car to see Matt. He's knowled for the price we wanted to pay. The follow up service has been exceptional! I would tell anyone considering buying a car to see Matt. He's knowledgeable, friendly and and we felt very comfortable dealing with him. Generally, buying a car is something I dread, but Matt made the whole experience actually enjoyable! More

Chris is extremely knowledgeable and very friendly. He was easy to work with and was able to answer all of our questions.Would highly recommend him in the future to friends. Met competitors price with no was easy to work with and was able to answer all of our questions.Would highly recommend him in the future to friends. Met competitors price with no problems or questions asked. This was our first time buying a Honda (bought it for our daughter who turned 16). He was as excited for her as we were. Went over how the car works with us, all the details, etc. Made sure we knew everything before we left the lot. More

Chris went above and beyond for me. This is the second car I have bought from Chris. It's his professionalism and friendly attitude that make him a great salesperson. car I have bought from Chris. It's his professionalism and friendly attitude that make him a great salesperson. More

IT WAS OUR FIRST DEALINGS WITH NAPLETON, BUT NOT WITH LARRY BERGQUIST. WE HAVE DEALT WITH HIM AT OTHER DEALERSHIPS WITH EXCELLENT OUTCOMES WITH OUR PURCHASES. WE HAVE ALWAYS FELT WELL TREATED AND IT WAS LARRY BERGQUIST. WE HAVE DEALT WITH HIM AT OTHER DEALERSHIPS WITH EXCELLENT OUTCOMES WITH OUR PURCHASES. WE HAVE ALWAYS FELT WELL TREATED AND IT WAS NO DIFFERENT THIS TIME. WE WERE ALSO IMPRESSED WITH THE NAPLETON DEALERSHIP , AND WOULD HIGHLY RECOMMEND THEM TO OUR FRIENDS. More

We had an overall great experience with Napleton. We We had an overall great experience with Napleton. We looked at many vehicles over several months, & had an interest in the Q7 TDI diesel. This dea We had an overall great experience with Napleton. We looked at many vehicles over several months, & had an interest in the Q7 TDI diesel. This dealership was recommended to us due to their outstanding customer service. Although we live 1 1/2 hours away, we decided to find out for ourselves since our local dealer has a poor reputation. They located a car for us & made the entire process very simple & enjoyable. Troy was extremely thorough with the vehicle delivery. We have only had the car for 2 days, & are hoping the service dept. is as knowledgeable & customer oriented. Throughout the process, Troy & Tim answered all of our questions promptly & professionally. Very satisfied! More

The experience with our sales person, Tom charter and Napleton Auto Werks was hassle free and enjoyable, not typical of what I have experienced buying a car in the past. Tom was fair and honest and we w Napleton Auto Werks was hassle free and enjoyable, not typical of what I have experienced buying a car in the past. Tom was fair and honest and we were well treated by everyone. I wold reccomenmd this dealer and sales person to my friends and family members. More