Napleton AutoWerks of Loves Park

Our salesman was very friendly, but new to Napleton's. He didn't know much at all about Hondas even though that's the only brand he was selling. We came very very close to getting royally ripp Napleton's. He didn't know much at all about Hondas even though that's the only brand he was selling. We came very very close to getting royally ripped off. During the pricing process, he kept the numbers sheet facing him. When I repeatedly asked to see it, he said it was a worksheet and "don't worry, you'll have plenty of time later to go over all the numbers." What he did (I assume this is a regular practice @ Napleton's) is to include a warranty without our knowledge. We weren't asked and we weren't told. He said this is something Honda does. This warranty was for accidental damages such as a rock hitting the windshield or the tire rims getting bent. I thought this was a great idea, but had no clue there was a COST for this service!! We completely finished with the salesman and went in to see the finance guy - you know...the one who tries to sell you extended service warranties. He went over the figures with us and that's when we caught this $30/month additional expense!! It's a wonder I didn't walk out. This was absolutely dishonest on the salesman's part, that would have cost us $1800.00. Since then I've been warned by my son who works on foreign cars to never trust their service department. His service center specializes in foreign cars and they see the shoddy results and ripoffs from Napleton's. Only good thing I have to say is that they have a great free car wash. Never again!! More

Was out with my son on July 26, 2013 looking at the Honda CRV, Toyota Rav4 and Subaru Forester. Cornelius was wonderful. Gave a wealth of information about why to buy the CRV and explained all the character CRV, Toyota Rav4 and Subaru Forester. Cornelius was wonderful. Gave a wealth of information about why to buy the CRV and explained all the characteristics of the vehicle. Great salesman!!! More

I saw this dealership was different the moment I stepped on the lot. I went to Hyundai and Nissan before I came to Honda. At both of the other places, I walked around outside by myself without any sales ass on the lot. I went to Hyundai and Nissan before I came to Honda. At both of the other places, I walked around outside by myself without any sales associate to help me. When I walked inside, they were all just standing around. At Honda, the minute I got out of my car to look at the cars, I was greeted by a friendly sales associate. This day just happened to be about 5 degrees out, too. The staff at Honda (especially Christian Leonard, who I worked with) showed dedication and respect from the minute I walked in. They were not pushy or aggressive like the other two places. I would definitely return to buy a car from them in the future. More

Wonderful experience with NapletonService satisfying my need for detail explanations of my cars' needs and quality follow through in the performance of the work required. need for detail explanations of my cars' needs and quality follow through in the performance of the work required. More

When I first started researching cars a few weeks ago, I was not even close to settled on any particular make or model, but I had heard good things about the Costco auto program and decided to check out car was not even close to settled on any particular make or model, but I had heard good things about the Costco auto program and decided to check out cars through them. I was quickly contacted by multiple cooperating dealerships, but Napleton Honda stood out right away. Their internet sales rep emailed me a membership quote for a Civic, which was nice because I hadn't even a clue how big of a discount this membership would help me get. I responded with many questions, and right away I was contacted by Marc Dickson. He answered all that I had asked about and then called me to get more details about our situation. He was very patient and listened carefully to everything I said; he didn't waste either of our time reciting generic sales information. He found out exactly what I needed and responded accordingly (something I can't say about any other salesperson who contacted me, through Costco's program or otherwise). Throughout my entire experience with Marc and everyone else I came into contact with at Napleton, I was treated with respect and thoughtfulness. I was never rushed, pushed around, or made to wait for long periods of time. Every request or question was met with accuracy and a friendly attitude. They made me feel as though my business was worth their time, and even though I live two hours away from them, it was well worth the drive to give them that business. My only regret is that I won't be able to continue going back for service on my wonderful new car! I hope this review will help make up for that! More

I will NEVER take a vehicle to Napleton's again even if we were on the street outside and the car was on fire!! I was forced to take our Honda Insight to Napleton's for repair last fall because no other sh we were on the street outside and the car was on fire!! I was forced to take our Honda Insight to Napleton's for repair last fall because no other shop in Rockford would touch a hybrid. They said that the entire engine needed replaced. Needing to keep the hybrid for its high gas mileage, we bit the bullet and said okay. After a month, we finally got the car back.Somehow during the whole engine replacement, some of the wires had gotten stripped and sealed with a liquid plastic - even though the electrical system has nothing to do with putting in a new engine. Tell me another!A couple of weeks ago, the car started having electrical issues. Having no other choice, we had it towed to Napleton's again. They said that replacing the engine would have caused no damage to the electrical system and it would cost us $2000 to fix. They said the part would be $800 and the rest was labor.We looked online and found the part for $80. Uncharacteristic of any other shop we have dealt with, they said that if we brought the part in, they would install it...for $1800. Sounds a bit shady to me.We told them not to touch anything and to have it ready for pick up at the end of the week. When we showed up to get the vehicle, they still had it in the bay and could not find the keys. These idiots had it clogging up one of their bays for DAYS after they were told to NOT work on it!I have never been to a shop that is so poorly run and who will cheat you just because they think they can. This company does not seem to understand simple instructions like "Do not call after 10am." I work 3rd shift and any time after that is like calling me in the middle of the night. I received a call today asking how they did on their service from the last time my car was in, which my wife already yelped about. I informed them of the issues I was told the Manager would call. This is the same answer I got the last time I had complained, which the Manager never did call. Instead I started getting calls from all sorts of services that Napelton gave my number to. More

Single women BEWARE of this dealership! They take advantage of women like you wouldn't believe. They will agree on a price for a car (total price of the new car minus your trade-in) and then send yo advantage of women like you wouldn't believe. They will agree on a price for a car (total price of the new car minus your trade-in) and then send you back to the finance guy. Once he gets you back there he starts playing with numbers, increasing the term of your loan and interest rate. They try to get people to focus on the monthly payment. I know someone who had an agreement on paper (the salesperson she worked with even initialed the terms), then the finance guy said the sales person screwed up and they couldn't do the deal. WHAT A JOKE this place is. THEY TAKE ADVANTAGE OF WOMEN HERE!!!! More

I am a loyal Honda buyer and the last two Honda vehicles that I purchased I bought from Napelton Honda in Loves Park. Both experiences were great! My Sakesman Mike Massaro was amazing! Very knowledgeable, that I purchased I bought from Napelton Honda in Loves Park. Both experiences were great! My Sakesman Mike Massaro was amazing! Very knowledgeable, friendly and fair. I woul highly recommend Mike Massaro and Honda Napelton of Loves Park! My new Pilot is amazing! More

I was looking forr a good used Suv went all over the city to find one a fried told me about NNapleton . He said get a hold of Bertm Vespasian. I went to see Bert. I was satesfied whit him very nice did not p to find one a fried told me about NNapleton . He said get a hold of Bertm Vespasian. I went to see Bert. I was satesfied whit him very nice did not push for a sale. let me make up my own miind he was good.I got myself a 2009 honda crv happy with it would come back, Could have gotten more for my trade in. RICHARD McGEE Rockford Il More

I leased a new Honda civic for my daughter. Greg and Dan were great to deal with. I felt they addressed any questions and concerns I had honestly. The car Is fantastic and gets great gas mileage. The next were great to deal with. I felt they addressed any questions and concerns I had honestly. The car Is fantastic and gets great gas mileage. The next time I am in the market for another car I will be back to see Greg More