Napleton AutoWerks of Loves Park

Super sales personnel I found the Honda 2015 CRV EX- L that I wanted to purchase on the Napleton Honda website and made an appointment to see the vehicle. I was quickly gr I found the Honda 2015 CRV EX- L that I wanted to purchase on the Napleton Honda website and made an appointment to see the vehicle. I was quickly greed and meet with Case W More

Went above and beyond! I had heard some rumors about Napleton's and was unsure about going to them for a car. After seeing a car online that interested me, I decided to take I had heard some rumors about Napleton's and was unsure about going to them for a car. After seeing a car online that interested me, I decided to take a chance. I went out to look at the car in person and was warmly welcomed by the sale representative. He was extremely knowledgeable and answered my lengthy list of questions and was very patient with me about my concerns. More

Great customer service I was unsure about what I could afford and what would work best for me. Casey was friendly and informative. She made me feel confident and comfortabl I was unsure about what I could afford and what would work best for me. Casey was friendly and informative. She made me feel confident and comfortable about making my investment. More

Happy Honda customer Casey and Joe were very helpful in finding me the exact Honda HR-V that I wanted in order to trade in my Honda Pilot. I went to dealerships for Lexus, Casey and Joe were very helpful in finding me the exact Honda HR-V that I wanted in order to trade in my Honda Pilot. I went to dealerships for Lexus, Toyota, and BMW in the Rockford area but was most pleased with Napleton Honda. The attentiveness and prompt return of my phone calls were important in my decision to purchase another Honda vehicle. Definitely recommend Casey and Joe to my friends and family! More

Great Vehicle - Exceptional Sales Rep Spotted a sharp, used Grand Cherokee on Napleton's website. Met with the friendliest Sales Rep. ever; and closed the deal right away, using TrueCar p Spotted a sharp, used Grand Cherokee on Napleton's website. Met with the friendliest Sales Rep. ever; and closed the deal right away, using TrueCar pricing! Dealership agreed to delay LuxCare treatment to suit my schedule. I normally buy "new" -- this was an exceptional buying experience! More

Satisfaction On May 11, 2015 my wife and I purchased a new automobile that we both were very pleased with but then an unfortunate accident occurred on January 7th On May 11, 2015 my wife and I purchased a new automobile that we both were very pleased with but then an unfortunate accident occurred on January 7th of this year. . We immediately called upon the Napleton Auto Group in Rockford Illinois on Riverside in Loves Park to help us work through our problem. They worked with us every step of the way, helping us in more ways than I can count. This Napleton dealership collaborated with another one of their other dealerships to work through the process of providing us with another automobile. They did so, much to our satisfaction. I am 77 years of age and I have never been so impressed to see how The Napleton employees coordinated their efforts to satisfy a customer, fairly and in such a wonderful manner. Honesty and integrity seems to be hard to find these days but they are still alive and well in the House of Napleton. They went out of their way to work on our behalf and they did so above and beyond our expectations. Napleton will be my source for all of our future automotive needs. We will continue to tell our relatives and friends our story and recommend them with the highest of high praises!!! Our utmost thanks to Cary, Scott and Bob for being so kind and accommodating and a very SPECIAL THANKS to Dan Brzozowsik who through his tireless efforts speaks volumes about him, his character and the entire Napleton group. Frank and Cindi Guasto More

honda This place was awesome. Very friendly and knowledgeable about the cars. They were all very helpful. Nolan was great to talk with and extremely helpful This place was awesome. Very friendly and knowledgeable about the cars. They were all very helpful. Nolan was great to talk with and extremely helpful. They did an excellent job. More

Excellent Customer Service! Napelton Honda is family friendly and I recommend them to anybody. My husband and I got new cars within the last 6 months and I brought my sister in l Napelton Honda is family friendly and I recommend them to anybody. My husband and I got new cars within the last 6 months and I brought my sister in law to get her first car there too. Every employee we have met is always in a great mood and I love the music they play :). I was told you know you have great customer service when you remember their name. Nolan is our guy to go to when we have any questions or if I know someone else needs a car. We never felt pressured to buy anything and he is always knowledgable. Napelton Honda Loves Park is your place to go! More

NO CUSTOMER SERVICES SKILLS SO EVER The sales "person" was very rude and he insinuated me just because I said comment about a car" to my husband". He compared my old car I tell me how I The sales "person" was very rude and he insinuated me just because I said comment about a car" to my husband". He compared my old car I tell me how I should to.go look different car. More

Worst experience ever buying a car, don't go there!!!! Worst experience I had buying a car. I recently graduated college and wanted to buy my first new car and bought a 2016 Honda accord sport. The sales Worst experience I had buying a car. I recently graduated college and wanted to buy my first new car and bought a 2016 Honda accord sport. The sales man Blake Donaldson lied to my face about the car being in the dealer, he told it was on its way because they had to ordered in color Black and the car was in the back of the dealer the whole time. The financial manager Nate Blase changed the APR on he gave 8.79 and try to lowered when they found I got a 3.5 from chase bank and came in with a cashiers check to buy the car. They tried to screw me over and it didn't work and i called them out and they were mad and treated me in a bad way even lied to me when i came to get the car. It was terrible service do not go to Napleton Honda in Loves park take my advice please go The Honda Dealer in shaumber or Elgin. I still bought the car because i already had the cashoer check made otherwise i will never in my life go back to that dealer Napleton Honda. More