Napleton AutoWerks of Loves Park

Good service Every time my experience with Russell Burkart has been professional and he shows me the customer the excellent service he represents. He is professio Every time my experience with Russell Burkart has been professional and he shows me the customer the excellent service he represents. He is professional in all areas of repairs and customer service. He is tops in my book and would recommend Napleton as the car dealership to buy a new or used used carI. I know because I've done both. More

Great customer service and sales Buying a new car was easier than I thought it would be. Mike was helpful and knew exactly what was going on with promotions, and what I was looking fo Buying a new car was easier than I thought it would be. Mike was helpful and knew exactly what was going on with promotions, and what I was looking for in my new car. I would recommend this deanship to everyone. More

Purchasing a 2016 CRV I purchased a new 2016 CRV from the dealership with the help of Ron Neuschwander and Chris Locke. The experience of purchasing the car was made enjoy I purchased a new 2016 CRV from the dealership with the help of Ron Neuschwander and Chris Locke. The experience of purchasing the car was made enjoyable with their help. I love the car-- it was a great choice. When I picked up the car I noticed there was a minor paint issue on the inside of the drivers side door. Chris Locke and Russ Burkhart in Honda service took care of the issue without any hassle. I have been with Napleton Honda for 15 years and have purchased three Hondas from their dealership. Russ Burkhart and Gary Torkilson have helped keep all of my Hondas in great working condition during that time. The fact that Russ, Chris and Gary have been there for 15 years makes it very comfortable to bring my business to Napleton's. More

Great, flexible service Gary Torkilson and the service team take great care of our family of Honda's - 15 Pilot, 12 Pilot, 12 CRV, 08 Accord. They are flexible getting us ap Gary Torkilson and the service team take great care of our family of Honda's - 15 Pilot, 12 Pilot, 12 CRV, 08 Accord. They are flexible getting us appointments, prompt with the service and clear with the explanations of any issues. I have complete confidence I am getting the straight answer when I come in with a concern about one of our cars More

Amazing service I just bought my car 2 weeks ago and my car started to become very loud when I would accelerated. Bought it in to talk with the manager Dan and servic I just bought my car 2 weeks ago and my car started to become very loud when I would accelerated. Bought it in to talk with the manager Dan and service consultant Jeremiah and I couldn't have asked for better service. They were amazing. If you want to buy a car and know you'll get great service go talk to Dan at Napletons and ask to deal with Larry for financing. I promise you won't be disappointed. More

Bought a new car This is the second Honda I have purchased from Napleton Honda Loves Park store. John and Ryan were excellent. They were extremely patient and profes This is the second Honda I have purchased from Napleton Honda Loves Park store. John and Ryan were excellent. They were extremely patient and professional. The finance department was excellent in guiding through the process because my car had been totaled out in an accident that wasn't my fault. Needless to say I needed a new car. They were fabulous in walking me through the process of what they needed from my insurance company and gap insurance. They were kind, fair, and real professionals. I will continue to buy from them in the future. Thank you Napleton Honda Loves Park store. Mark More

Excellent EXCELLENT!!! Wonderful group of people to work with, knowledgeable, helpful and friendly service, glad I chose the right place to purchase my vehicle EXCELLENT!!! Wonderful group of people to work with, knowledgeable, helpful and friendly service, glad I chose the right place to purchase my vehicle, highly recommend! More

Napleton of Loves Park stands behind their sales . I bought a used Toyota Sequoia from Napleton and everyone was extremely friendly and easy to work with. The sales manager I worked with was not pu . I bought a used Toyota Sequoia from Napleton and everyone was extremely friendly and easy to work with. The sales manager I worked with was not pushy at all and the entire team was helpful during the negotiations. Upon getting my new used car home (to the Northwest Suburbs of Chicago—about 70 miles from the Napleton Loves Park location), I attempted to use the DVD player that came built into the vehicle. I noticed it would not work and immediately tried to see if I could troubleshoot the issue myself after doing some research. After researching and trying a few small fixes, I determined I was not going to be able to fix the issue easily so I called Napleton to see if they would be able to assist, saying I only had the car a few hours. I talked to the General Sales Manager Dan, and he was very apologetic about the situation, and told me that they would investigate and fix the issue as soon as they could. I then told him that I lived about 70 miles away and would not be able to bring the car into their dealership for awhile due to the long drive. Dan then offered to pick the car up from my house, drive the car back to/from Loves Park, and to provide a loaner car to me while the car was being worked on. I did not like the idea of putting another 150 miles on the vehicle just to get the DVD player fixed, so Dan then offered to drive it to/from on an enclosed trailer. Long story short, everyone was a pleasure to deal with from Napleton, the car was driven to/from my house on an enclosed trailer, and the DVD player now works fine. Customer satisfaction was very important to Napleton of Loves Park, so you should not be worried to buy a new or used car from them. They were great to work with and stood behind their cars. More

2016 HRV Purchase I just purchased a new Honda HRV. My salesman Ryan Wagner was awesome !! He was extremely helpful and was knowledgeable about the HRV. He went above I just purchased a new Honda HRV. My salesman Ryan Wagner was awesome !! He was extremely helpful and was knowledgeable about the HRV. He went above and beyond helping me set up my settings, cell phone..ect. He even stayed with me after the dealership had closed to help me finish. I would highly recommend him !!!! More

2016 Pilot Purchase We just purchased our first Honda and had an outstanding experience with our salesman, Matt Harkey! What a positive, knowledgeable and helpful individ We just purchased our first Honda and had an outstanding experience with our salesman, Matt Harkey! What a positive, knowledgeable and helpful individual he is! Not only did he sell us a car, but he also went above and beyond by aiding us in the set up of our garage door openers. We couldn't have done that without him. We highly recommend him! He is truly a professional. More