Napleton AutoWerks of Loves Park

Highly recommend....GREAT EXPERIENCE!!! I knew what kind of car I wanted and Justin helped me with that. I ordered from the factory and my Audi drives like a dream. He took all the time need I knew what kind of car I wanted and Justin helped me with that. I ordered from the factory and my Audi drives like a dream. He took all the time needed to show me how to drive with high technology. This was well worth the wait and thank you to Justin. More

Excellent Our sales person was Mike Massaro along with the leadership team of Chris Loche and Dan Brzozowski to secure our 2017 Honda CRV. It was a good experie Our sales person was Mike Massaro along with the leadership team of Chris Loche and Dan Brzozowski to secure our 2017 Honda CRV. It was a good experience. More

Buying a new 2017 Honda CR-V We were extremely pleased with our buying experience at Napleton Honda in Loves Park. The sales representative, Mike Massaro, and management team of We were extremely pleased with our buying experience at Napleton Honda in Loves Park. The sales representative, Mike Massaro, and management team of Chris Loche and Dan Brzozowski were easy to deal with. They were open, friendly, professional and patient with our requests - really listening to what we wanted in a car. We will certainly be back and will recommend this dealership to our friends and family. More

So excited He deserves another review On the last day of march I had a blow out called into napletons and was directed to jeremiah. Very kind and courteous he c He deserves another review On the last day of march I had a blow out called into napletons and was directed to jeremiah. Very kind and courteous he checked while I was on the phone to make sure he had a tire and when I arrived with the car on my spare and short on time he assured me he'd get me in and out in under an hr. Job well done jeremiah More

Customer Service My husband and I have been buying our vehicles from Honda for over 25++ years. We have worked with Chris Loch, Jorge Rangel, and Russ Burkart for all My husband and I have been buying our vehicles from Honda for over 25++ years. We have worked with Chris Loch, Jorge Rangel, and Russ Burkart for all our transactions over this period of time. These employees exemplify professionalism and customer service. They have always gone out of their way to provide outstanding customer service, care, and follow up. They always greet us with a genuine smile, address our requests (whether it is concerning a new car purchase/lease or service, and take the necessary time to handle our requests thoroughly. We never feel rushed. We always receive outstanding care and attention from these employees; they make us feel like family and we respect their judgment. We will continue to remain Honda owners (not only because our cars have been reliable), but because of the dedication and care that we have received from these employees. More

Customer service A few months ago I decided I wanted a different car. I went to Napletons on Riverside in Rockford, Illinois. Dan Brzozowski helped me through the pro A few months ago I decided I wanted a different car. I went to Napletons on Riverside in Rockford, Illinois. Dan Brzozowski helped me through the process. I told him what I was looking for. Dan found the perfect car for me the very same day. Dan was so helpful. He was so very polite, acomindating, and had answers to all my questions. I plan on buying all my from Napletons. Dan is truly an asset to Napletons More

Excellent place to purchase a car My wife and I have been buying our vehicles from Napleton for quite awhile now and have never had an issue. Chris Loch (now new car manager) was our s My wife and I have been buying our vehicles from Napleton for quite awhile now and have never had an issue. Chris Loch (now new car manager) was our salesman, very professional and if he did not have the answer he would get it for you. Now Matt Larkey is our salesman and i was in there to help my daughter get her first new car and he was very professional. Helped my daughter through the hole process of buying her first car and took time to show her how everything worked on the car. If you are looking for a dealership that will be there for you this is the place to go. I have not had one problem with them and i have bought 15+ vehicles from them. Also have had many friends and relatives buy from them. Stop in and see what I mean. Thanks Napletons for everything More

The best service in any business I have ever encountered I own a 2013 Honda Accord EX-L V6. Purchased elsewhere, after moving to Rockford I have had all servicing performed at Napleton Honda Loves Park. The I own a 2013 Honda Accord EX-L V6. Purchased elsewhere, after moving to Rockford I have had all servicing performed at Napleton Honda Loves Park. The attention to my concerns and the expedient maintenance and repair performed is first rate. Everyone was friendly and went out of their way to be of assistance. This is my first car, and all my questions were answered insightfully. Tork, Tammy and Justin are particularly to be commended. I will upgrade at Napleton Honda. More

Tim Hayes Bought a car from this gentlemen today, and I could not be more pleased with the service I received from him and his amazing staff. Tim Hayes and Just Bought a car from this gentlemen today, and I could not be more pleased with the service I received from him and his amazing staff. Tim Hayes and Justin Reid helped me pick out a car that was right for me and and helped me get top dollar for my trades. Will be looking to do further business with them in the future. These gentlemen are on a whole mother level of professionalism, an courtesy. More

Russell Burkart I have had the pleasure of being a customer of Ruiss' since the early 90's when we purchased our first CR-V. Since then we have purchased or leased se I have had the pleasure of being a customer of Ruiss' since the early 90's when we purchased our first CR-V. Since then we have purchased or leased several other CR-V's until the present i time when we have a 2016 CR-V and a 2016 HR-V. One of the big reasons we come back is Russ Burkart. He is always helpful friendly and knows the cars he works with. He treats his customers with respect and is always ready, willing and able to answer any question that we might have. He is truly a valuable asset to the Napelton Auto Group. Congratulations, Russ on a job well done.. More