Napleton AutoWerks of Loves Park

Amazing service staff!! Big ole shout out to Russ Burkhart in the service lane. He's like - the coolest guy, calls to let me know all the details and makes sure I'm all set e Big ole shout out to Russ Burkhart in the service lane. He's like - the coolest guy, calls to let me know all the details and makes sure I'm all set every time. Thanks Russ, your communication, grace, friendliness, warm personality and fantastic sense of humor bring me back to your desk for every service. In addition to Russ, everyone in the service department makes me feel like family and I LOVE when I get to see these folks. Class act!! More

Love my Pacifica! I was in your dealership about a week ago looking for a used van or SUV. I really appreciated Kristi's efforts to get me in for an appointment, she wa I was in your dealership about a week ago looking for a used van or SUV. I really appreciated Kristi's efforts to get me in for an appointment, she was very sweet and professional too. The sales guy, Dave Summerfield was great and didn't try to pressure me into something that wasn't right for me. I ended up buying a 2006 Pacifica that'll be perfect for us with my husband's long work commute! More

Excellent experience! We drive an hour to Napleton Honda to use Mike Massaro! He never fails to find exactly what we're looking for. He's always upfront and bring the best We drive an hour to Napleton Honda to use Mike Massaro! He never fails to find exactly what we're looking for. He's always upfront and bring the best deal. I would HIGHLY recommend! More

Fantastic!!! Every time I bring my A7 in for service Gary Heckman takes fantastic care of me. I've driven Audi vehicles for many years and Napleton's service depar Every time I bring my A7 in for service Gary Heckman takes fantastic care of me. I've driven Audi vehicles for many years and Napleton's service department is the best!!! More

I had an Excellent new car buying experience at Napleton's! I had an Excellent new car buying experience at Napleton's Auto in Loves Park, IL. Beginning with receiving a very good/competitive price on a new 20 I had an Excellent new car buying experience at Napleton's Auto in Loves Park, IL. Beginning with receiving a very good/competitive price on a new 2017 Honda Civic from Sales Manager Rob Hamilton, and continued excellent sales service from Sales Consultant Mike Massaro. There was never any pressure to act (buy) immediately, but rather...when I was ready. After my purchase, I had some questions. Rob & Mike were as responsive to my calls/questions following my purchase, as they were before my purchase. To me, this is great customer service! I would definitely send my children to Rob & Mike if/when they are in the market for a car. Note: Prior to this purchase, I bought a Honda Fit from a previous owner. Although the Fit wasn't purchased through Napleton's, if/when I've ever had to have that car serviced (minimal)...I've also been treated very well by the Service Department (i.e. Tammy Morris and her colleagues). I am really happy with my 2017 Honda Civic purchase, and the Sales & Service treatment I receive whenever dealing with the people at Napleton's Auto Group in Loves Park, IL. More

Wonderful customer service by Russ I have been coming to Napleton's Loves Park for all my service on the two Honda's I have purchased from Napleton's, a 2001 Accord, which I purchased n I have been coming to Napleton's Loves Park for all my service on the two Honda's I have purchased from Napleton's, a 2001 Accord, which I purchased new and had for 14 years, and my new Accord Sport 2016, which I purchased new in February of 2016. I have always dealt with Russ Burkart in service and have had excellent experiences whenever I come in for timely maintenance performed on my auto. Russ is the best to answer any questions I have had about any concerns when I call or come in. He is always very friendly and knowledgeable about everything and wonderful to deal with. More

Great service We continue to purchase Hondas from Napelton's because of the great service we get when we call Russ Burkart in the service department. He always take We continue to purchase Hondas from Napelton's because of the great service we get when we call Russ Burkart in the service department. He always takes care of our needs in a timely fashion. More

Highly recommend....GREAT EXPERIENCE!!! I knew what kind of car I wanted and Justin helped me with that. I ordered from the factory and my Audi drives like a dream. He took all the time need I knew what kind of car I wanted and Justin helped me with that. I ordered from the factory and my Audi drives like a dream. He took all the time needed to show me how to drive with high technology. This was well worth the wait and thank you to Justin. More

Excellent Our sales person was Mike Massaro along with the leadership team of Chris Loche and Dan Brzozowski to secure our 2017 Honda CRV. It was a good experie Our sales person was Mike Massaro along with the leadership team of Chris Loche and Dan Brzozowski to secure our 2017 Honda CRV. It was a good experience. More

Buying a new 2017 Honda CR-V We were extremely pleased with our buying experience at Napleton Honda in Loves Park. The sales representative, Mike Massaro, and management team of We were extremely pleased with our buying experience at Napleton Honda in Loves Park. The sales representative, Mike Massaro, and management team of Chris Loche and Dan Brzozowski were easy to deal with. They were open, friendly, professional and patient with our requests - really listening to what we wanted in a car. We will certainly be back and will recommend this dealership to our friends and family. More