Napleton AutoWerks of Loves Park

service comparable to a 5 star restaurant i have found that service at Napleton Autowerks is hands down the best I have come across in my many years of customer service. having had several car i have found that service at Napleton Autowerks is hands down the best I have come across in my many years of customer service. having had several cars, the service i received from Jeremiah F is nothing short of "the best or nothing" More

Excellent car buying experience Mike was very knowledgeable and took time to explain all aspects of the new car. He had all paperwork prepared for us to sign to save time on day of p Mike was very knowledgeable and took time to explain all aspects of the new car. He had all paperwork prepared for us to sign to save time on day of purchase. Chris was polite and explained all the financial details needed. More

Dan Timmel is an honest, low-key, thoughtful sales person!! Originally saw Honda CR-V at auto showing at Cherryvale Mall. Dan Timmel presented features of the new CR-V, elucidated recent positive changes in the Originally saw Honda CR-V at auto showing at Cherryvale Mall. Dan Timmel presented features of the new CR-V, elucidated recent positive changes in the product and told us why we would be happy owning one. I took his card and told him I would get in touch with him if I were interested. I gave him my name and requested he not bug me, and he didn't. My wife and I visited with Dan at Napleton a couple of months later, took a test drive, asked him not to bug us, which he didn't, and told him we would be in touch if we were interested. We researched the CR-V thoroughly, size, features, and price compared to competitor SUV's and decided we wanted to buy one. I called Dan, told him precisely what we wanted, he searched high and low, found the car we wanted, told him what I wanted to pay, including true car figure. The deal was conducted over the phone with no hassling whatsoever. I think Dan is easily the most honorable individual I have ever met in the auto sales business, a business not known for employing that type of person. Our dealings with Jim Schaffer, the Business Manager were equally smooth. Rob Hamilton, Tim's Manager, did not appear in our dealings with Dan, although he had to approve every aspect of our purchase. I think the entire purchase process with Napleton was excellent and not the least bit intimidating from the customer perspective. As an afterthought, after our new car purchase price was agreed to, I traded in an older car I owned and received a very fair offer according to Kelly Blue Book. Dan Timmel is simply an honest, honorable individual who is eager to please and should be successful in this business as he conveys honesty in every aspect of dealing with the customer! More

Awesome Dealer I have purchased 3 vehicles from Napletons, I always work with Luis, who has made car buying very easy and he always helps with service. I have purchased 3 vehicles from Napletons, I always work with Luis, who has made car buying very easy and he always helps with service. More

Tammy Morris is great! Whenever I need service work on one of my Honda’s I always call Tammy. She takes great care of me and my Honda’s! Whenever I need service work on one of my Honda’s I always call Tammy. She takes great care of me and my Honda’s! More

BEWARE OF WHO THEY SET YOU UP WITH ON FINANCING BEWARE IF YOU DONT HAVE YOUR OWN FINANCING SET UP AHEAD, DO NOT LET THEM SET YOU UP WITH BMO HARRIS THEY WILL SELL YOUR LOAN SHORTLY TO A CRAPPY PLA BEWARE IF YOU DONT HAVE YOUR OWN FINANCING SET UP AHEAD, DO NOT LET THEM SET YOU UP WITH BMO HARRIS THEY WILL SELL YOUR LOAN SHORTLY TO A CRAPPY PLACE IN TEXAS NAMED CSC LOGIC. THEY ARE TRULY CROOKS. I REFINANCED MY CAR THROUGH MY CREDIT UNION SHORTLY AFTER BMO SOLD MY LOAN AND MY CU PAID CSC LOGIC OFF, THEY TRIED TO SAY I OWED MORE PAYMENTS AND MY CU STILL DOES NOT HAVE THE TITLE TO MY CAR, CSC IS HOLDING IT FIR SOME REASON, OH BECAUSE THEY ARE CROOKS. I REFINAMCED BECAUSE I READ ALL THE NEGATIVE REVIEWS ABOUT THIS CSC LOGIC. MY 1ST MISTAKE GOING THROUGH NAPLETON, 2ND US I HAVENT REPORTED BMO OR CSC LOGIC TO THE BETTER BUSINESS BUREAU, WHICH IS ON MY LIST. THERE IS TALK OF A CLASS ACTION SUIT OUT THERE ON CSC LOGIC JUST IN CASE ANYONE ELSE HAS HAD THIS HAPPEN. THEY SHOULD INCLUDE BMO IN THAT SUIT More

Service Stopped in for a low tire pressure light Monday (no appointment) and Tork helped me in the lane. He was courteous and kind in helping me resolve my is Stopped in for a low tire pressure light Monday (no appointment) and Tork helped me in the lane. He was courteous and kind in helping me resolve my issues. Would recommend this dealership to friends and family. More

Why go anywhere else when you get the best at Napleton I have leased 6 or 7 vehicles from Chris Loch. He has always done a fantastic job so I keep going back. He has always been super nice and great to wor I have leased 6 or 7 vehicles from Chris Loch. He has always done a fantastic job so I keep going back. He has always been super nice and great to work with. He referred me to Michael Massaro this time since Chris is now more into management. Michael was great to work with and spent time going over all of the great features of my new CRV. I am very appreciative of both of them. They were fun to work with too. I love my new CRV too but what keeps me coming back is the great service Chris has provided to me over the many years I have been a Honda customer. I will be back for my next vehicle for sure More

Napleton First Class customer service! New Honda Accord Matt Harkey & Rob Hamilton provided Fantastic, First Class customer service! We leased a new 2017 Honda Accord from Napleton Honda Loves Park IL. this Matt Harkey & Rob Hamilton provided Fantastic, First Class customer service! We leased a new 2017 Honda Accord from Napleton Honda Loves Park IL. this month. Rob & Matt were very helpful from start to finish. Our sales experience was like they rolled out the red carpet for us. Both Rob & Matt were extremely accommodating, Knowledgeable, informative and personable. This is the 4th vehicle we have purchased or leased from Napleton. Another Excellent experience and we will definitely recommend Matt, Rob and this dealership! More

Return customer We first worked with Casey about two years ago to purchase a used Honda for our daughter who needed reliable transportation to/from College six hours We first worked with Casey about two years ago to purchase a used Honda for our daughter who needed reliable transportation to/from College six hours away. Casey was fantastic to work with and met all of our needs and worked with us on a very fair price. Since then we have referred multiple customers to her and they have all been delighted. We returned recently to lease a Honda Accord, and again, Casey was a joy to work with. She and Sales Manager Chris worked hard on a great deal and scoured the region to find exactly the vehicle we wanted. They even provided a loaner for us until the vehicle arrived because we were without wheels. We cannot recommend them enough. Fair, honest, responsive, and just terrific to work with. More