Napleton AutoWerks of Loves Park

Top notch customer service! In the market for a new car soon. Vanessa was more than helpful and knowledgeable about the Honda I was looking at. Answered all questions I had. I wi In the market for a new car soon. Vanessa was more than helpful and knowledgeable about the Honda I was looking at. Answered all questions I had. I will be back to see her when I'm ready to take the plunge. More

Matt Harkey is a five star. The reason that I rated five stars above is due to my salesman Matt Harkey. I have utilized Matt’s services for multiple purchases at this dealership The reason that I rated five stars above is due to my salesman Matt Harkey. I have utilized Matt’s services for multiple purchases at this dealership. Beyond Matt’s ability to be professional and competent is his personality. He has a very disarming non-pushy approach that allows a consumer to feel comfortable and makes them want to work with Matt. My experience with the service department has always been prompt and accommodating. I can say that I felt the last time I was in, the quote for the work that the maintenance department gave me was in my opinion overreaching. I’m not sure if this is a shift towards more profit out of that department or not. I did not feel the same level of customer care as I felt from my salesman Matt. That being said I would not change my opinion of Matt in any regard. I would continue to send business his way and know that he would take extreme care of anyone that I did. Whether or not they choose to service their vehicle at that location would be up to them but the service that Matt brings to the table is beyond compare. More

Awesome Service I worked with Justin to find a new vehicle for my expanding family. He made the entire feat simple and without headache. Justin went above and beyon I worked with Justin to find a new vehicle for my expanding family. He made the entire feat simple and without headache. Justin went above and beyond to find the vehicle I needed at the price I needed. Not only that, but he made my trade-in effortless on my part. He was (and still is!) quick to respond to all questions or concerns I had. Justin was a God-send for this transaction. I would highly recommend! More

Great Service, No hassle, No gimmicks I purchased my very first car (a Honda Civic) at Napleton Autowerks in 2000. It was one of the best car choice as I had that car for almost 15 years I purchased my very first car (a Honda Civic) at Napleton Autowerks in 2000. It was one of the best car choice as I had that car for almost 15 years before getting rid of it. I have been a Honda fan since then. My husband and I purchased a Honda CRV in 2012. In the summer of 2016, we found out our family would be growing and our Honda CRV would not be big enough for all the kiddos. We decided to see what was available at Napleton Autowerks. We were greated by an old friend, Justin. I have known Justin since high school and was pleased to see that he was available to help us with our purchase. Justin was so flexible with our schedule and was understanding of what our family's needs were in searching for a new vehicle. Justin was very honest and very knowledgeable. He helped us find a new vehicle that not only fit our growing family, but was also budget friendly. My family plans on seeing him again in a few years when we plan on purchasing out next vehicle. Thanks again for a great, no hassle/no gimmicks shopping experience. More

Vanessa was an amazing help!! This is my first time ever getting a car from a dealership and I was looking for a Honda Civic when I came across Vanessa's profile I immediately wa This is my first time ever getting a car from a dealership and I was looking for a Honda Civic when I came across Vanessa's profile I immediately wanted to contact her to get more information. She was very polite and very helpful, Answered all my questions. She did an wesome job in helping me pick the right car. I can't wait to meet her !! More

Helpful and Great to work with Shaun was an awesome salesman! He got the exact car I wanted in my price range! I can’t wait to work with him again and I would recommend anyone to hi Shaun was an awesome salesman! He got the exact car I wanted in my price range! I can’t wait to work with him again and I would recommend anyone to him! He makes sure that you leave as happy as can be and really listens to what you’re looking for and helps find you that in your range. More

Happy Wife Happy Life Napelton Audi in Loves Park was the only dealer within 250 miles to have the color combo I wanted for my Wife’s Q7. They were almost 2 hours from me! Napelton Audi in Loves Park was the only dealer within 250 miles to have the color combo I wanted for my Wife’s Q7. They were almost 2 hours from me! Gave them a Call and Tim said he’d make the drive worth it. Deal of the century!! Took care of me like we were long time friends and I’ve sent him 1 referral already. Will always do business with Tim and the crew at Napelton Audi! Thanks again. More

Great customer service Our first experience at Napleton was a great experience and since we love the Honda cars and all those who have helped us with our purchases and servi Our first experience at Napleton was a great experience and since we love the Honda cars and all those who have helped us with our purchases and service we keep returning. Hopefully we will be purchasing a new car from them later this year. More

Best car buying experience! Easiest buying experience I have ever had! Tim located a car for me without ever stepping one foot in the door. John Pokorny had everything set up f Easiest buying experience I have ever had! Tim located a car for me without ever stepping one foot in the door. John Pokorny had everything set up for me when I got to the dealership. I was in and out of the finance dept. in 20 minutes. That never happens! Jeremiah in service introduced himself and helped me get all my apps hooked up for my vehicle. I can start my car from my cell phone...who knew! Highly recommend. More

Back to back jacks In need of a reliable and affordable car for heavy commuting. John was extremely helpful in finding me the perfect Car for my needs. After just assist In need of a reliable and affordable car for heavy commuting. John was extremely helpful in finding me the perfect Car for my needs. After just assisting my wife the purchase of her SUV. Both purchases were very efficient. The dealership as whole was beyond accommodating. My Vehicle marks the third vehicle I've purchased here. As long as I am in the area. This will be my go to place. More