Napleton AutoWerks of Loves Park

Car salesman of the year I can honestly say that this was by far the best experience purchasing a car (Honda Pilot not an Audi which was the only option on this survey) and it I can honestly say that this was by far the best experience purchasing a car (Honda Pilot not an Audi which was the only option on this survey) and it was solely due to Ryan Wagner. He was phenomenal. From the very first test drive he asked if it was okay that he drive the car for a few minutes to show me some of the new electronic features of the car. He did and that was great. Then we drove it and loved it. He knew a great deal about the car, much more then others who had been there much longer than him as well as any other dealers in the area. (He was three months into his job). If he didn’t have an answer for my question he would tell me he didn’t know, but that he would find out, and he did. Overall this car buying experience was solely dependent on Ryan and we really appreciate all that he did to make it great. He was more than courteous, knowledgeable and followed through on everything he said he would. Thanks again Ryan for all you did! More

Used Audi A6 - Mint Condition Florian was helpful and responsive. Spent some time making sure I understood the many extras and walked me through the various settings. Car price was Florian was helpful and responsive. Spent some time making sure I understood the many extras and walked me through the various settings. Car price was lower than most comparisons from the research I did on the internet before buying local - my favorite anyhow! More

Excellent service!!! I was a first time car buyer and Casey was my sales rep. I was a bit nervous at first, but Casey did a fanastic job of answering all of my questions a I was a first time car buyer and Casey was my sales rep. I was a bit nervous at first, but Casey did a fanastic job of answering all of my questions and made me feel comfortable prior to making my first big purchase. She goes above and beyond to make sure you make the right decision. My experience with Casey is nothing less than excellent! I would recommend her to anyone looking to buy a car! More

Casey is awesome! I came to Napelton to see if I could figure out a way to replace my 15 year old Honda that had just under 300,000 miles on it. I didn't have high hope I came to Napelton to see if I could figure out a way to replace my 15 year old Honda that had just under 300,000 miles on it. I didn't have high hopes because my credit was less than perfect, my car was not worth trading, and I only had a small amount saved for a down payment. I met with Casey and expected to hear it was impossible and be sent packing to a "buy here, pay here". Instead I was met with a great smile, some reassurance and a ton of understanding. I was able to purchase a 2014 Mazda that is red and fun and perfect for me. I will go back to Casey every time I need a new car. She not only got me into a great car, she did it with a smile! More

Desperate for a new vehicle Our air conditioning was broken in our other vehicle so we were looking to make a purchase quickly. Our salesman knew what vehicles I was interested Our air conditioning was broken in our other vehicle so we were looking to make a purchase quickly. Our salesman knew what vehicles I was interested in and he had them ready for me to test drive upon arrival. The whole experience went very smoothly. More

Great Experience I bought my very first suv from John Pokorny. I had such a great experience. John was very kind and very informative and was able to get the exact suv I bought my very first suv from John Pokorny. I had such a great experience. John was very kind and very informative and was able to get the exact suv I had been looking for. Even a few days after my my purchase I had some questions and he took the time to answer them and help me out. I will for sure get my next car from John and refer my friends and family to him. More

Casey was amazing I loved how knowledgeable and personal she was. She was amazing with helping me get a car I never thought would be possible and worked great with me t I loved how knowledgeable and personal she was. She was amazing with helping me get a car I never thought would be possible and worked great with me to get it to a payment I could easily afford. More

Still my dealer of choice from 1000 miles away! I went in for a quick test drive and 3 weeks later Luis and the Napleton team had me in my dream Audi in less than 2 weeks. Truly good people, I've be I went in for a quick test drive and 3 weeks later Luis and the Napleton team had me in my dream Audi in less than 2 weeks. Truly good people, I've been a customer at many dealerships over the last few years (Audi, Mercedes, Jaguar and Honda dealers and service shops), they all pale in comparison to the customer service offered here. We kept close contact and two years later returned for my next lease and then a third time for a third time soon after that - even when I live 1000 miles away I still refuse to go anywhere other than Napletons in Loves Park. Great people, great service, not your average dealership and no pushy "sales pitch" feeling throughout. More

A+ experience Wonderful experience from start to finish. I did a lot of research on my purchase talking with 10+ dealerships about the Honda CR-V. I was most impres Wonderful experience from start to finish. I did a lot of research on my purchase talking with 10+ dealerships about the Honda CR-V. I was most impressed with the way Honda Napleton took care of me specifically Shaun and Chris were just wonderful. Once I made the decision on the car I wanted they took great care of me everything went smoothly and fast! Never pushy and so easy to deal with I will definitely be buying future cars from here and have already been asked where I bought it with nothing but good to say about this place I am happy to already be referring people! More

Napeltons Honda About a year ago I walked into napeltons not knowing what I wanted or what I was looking for in a car. Ryan Wagner was remarkable working with me on c About a year ago I walked into napeltons not knowing what I wanted or what I was looking for in a car. Ryan Wagner was remarkable working with me on choosing the right car for me. He really took the time to listen to me and understand what I liked about certain cars. A year ago I purchased my Honda Civic and couldn’t be happier, thanks to Ryan. Also, thanks to Nate Blaser for helping me get a great rate for my age and only having one line of credit. These guys did a fantastic job! More