Napleton AutoWerks of Loves Park

Treated like Family A long time Honda fan. I became associated with Napoleon Loves Park many years ago. I keep coming back because of the friendly and excellent service A long time Honda fan. I became associated with Napoleon Loves Park many years ago. I keep coming back because of the friendly and excellent service I always receive. When It was time to talk about a new car, John Vang was the salesman of choice. He worked very hard to provide the perfect match for us. It has been our pleasure to work with John and his manager Chris Loch. I felt they always had our best interests at heart. I would highly recommend them, knowing the customer will get the best of the best service. More

Superb Level of Personal Sevice The team at Napleton Audi did a great job finding the exact Audi we were looking for. Charlie stayed in constant communication throughout the entire p The team at Napleton Audi did a great job finding the exact Audi we were looking for. Charlie stayed in constant communication throughout the entire process and then coordinated the delivery straight to our door. This is the people to see if you want someone to find you exactly what you want in a new luxury vehicle. More

Tried to sell me something I didn't need. On Wednesday December 15, 2017 I had an appointment for a routine oil change on my 2015 Honda Odyssey. My tire pressure light had also just come on so On Wednesday December 15, 2017 I had an appointment for a routine oil change on my 2015 Honda Odyssey. My tire pressure light had also just come on so I mentioned that as well. I was told I had three bad tire pressure monitor sensors (TPMS) that needed to be replaced at a cost of $465. I declined. After I got home I did some checking and found that TPMS’s typically last 5-10 years. My car is just over 2 years old. Why would I have a bad TPMS? Why would I have THREE? I called back and spoke with someone else. He had not been involved in my visit earlier in the day and was also suspicious of the three bad TPMS’s. He asked if I could bring the car back so he could have a look himself. I did that. After looking at the care he told me I didn’t need to replace any of the TPMS’s. He was in the awkward situation of having to excuse this obvious attempt to sell me something I didn’t need. I was happy to find someone who was a straight shooter, but very unhappy about the entire experience. So Napleton’s has lost my trust. The next time I go for service (if there is a next time) and a technician tells me I need this or that I will think, “Maybe. Maybe not…” More

Positive first experience The entire process was quick and painless. Everyone was knowledgeable and helpful. Just made the purchase last night and this was my first experience The entire process was quick and painless. Everyone was knowledgeable and helpful. Just made the purchase last night and this was my first experience with this dealership but all positive so far. More

Amazing service! Great communication and awesome effort in making my purchase smooth and easy. Got the exact car I wanted and even made sure that everything was good a Great communication and awesome effort in making my purchase smooth and easy. Got the exact car I wanted and even made sure that everything was good after the transaction was made. Overall a 10/10 experience! Would definitely again and recommend to my friends and family. More

Fun & easy Justin & Tim made the whole experience super easy and actually fun! That’s not a word I normally associate with buying a car, but that was the case at Justin & Tim made the whole experience super easy and actually fun! That’s not a word I normally associate with buying a car, but that was the case at Napletons! They found the exact car I wanted and gave me an awesome deal! If you need a new vehicle I highly suggest you contact Justin & Tim at Napletons! A+++ More

Napletons The two associates that helped me out were Josh and Luke. Both were patient with me through the process and I am happy with the vehicle I purchased, w The two associates that helped me out were Josh and Luke. Both were patient with me through the process and I am happy with the vehicle I purchased, which is a Honda CRV. More

Amazing!!! This is my second New Honda from this dealership. I have worked with Matt Harkey for both transactions I will not go anywhere else! The servic This is my second New Honda from this dealership. I have worked with Matt Harkey for both transactions I will not go anywhere else! The service is amazing! Matt always listens to me and finds me the exact car I am looking for and stops at nothing to find me what I want. I appreciate all the hard work he puts into making me happy with my purchase! He is always very knowledgeable about the car/it’s features/and always stresses that if I have any other questions/concerns he will be more than happy to help even AFTER the transaction. I don’t feel I have ever gotten “sold” by Matt/rather.......he just helps me find the perfect car for me. I would recommend Matt/this dealership any day! Thank you Matt!!!😁 More

Highly recommended I have purchased 2 Pilot, 2 CRV, 2 Accords, and 1 Ridgline pickup truck in which I am currently driving. My experiences with Napletons and my sales I have purchased 2 Pilot, 2 CRV, 2 Accords, and 1 Ridgline pickup truck in which I am currently driving. My experiences with Napletons and my salesman John Vang were pleasurable. The entire staff I courteous, prompt, and very professional. All the vehicles I have purchased are quality, safe and durable. Very satisfied. More

Good experience Shaun was very helpful and easy to talk to. Made you feel comfortable with the process of purchasing a car. Will definitely buy another car from them. Shaun was very helpful and easy to talk to. Made you feel comfortable with the process of purchasing a car. Will definitely buy another car from them. Ask for Shaun. More